We bring in perspectives and lived experiences from across the disability community throughout product development. By embedding accessibility in our process, we work to reduce barriers and create better experiences for more people.
Accessibility is embedded throughout our product lifecycle. This approach helps teams explain our accessibility practices with confidence, gives customers greater transparency, and equips builders with guidance for creating more accessible experiences.
Researching alongside people with disabilities helps us uncover barriers early. Inclusive design practices and Salesforce Lightning Design System guidance provide a more accessible foundation.
Training, code reviews, and automated and manual accessibility testing help teams identify issues. Builders can use a11y to check customizations like color contrast and assistive tech support.
The Accessibility (A11Y) Agent turns product requirements into accessible code, reviews it against Web Content Accessibility Guidelines (WCAG) standards, surfaces issues, and explains findings.
Digital accessibility engineers test products with assistive technologies and collaborate with people with disabilities to help validate experiences and ensure products work as intended before release.
Documentation, learning resources, and trained support teams help customers understand accessible features and find answers. Customers can also report issues or build their knowledge with Trailhead.
Feedback, accessibility audits, and evolving standards inform ongoing product improvements. Published accessibility conformance reports (ACRs) provide greater visibility into product accessibility.
Trusted, ethical AI doesn’t leave people behind. We’re using it in innovative ways to close gaps, not widen them — building a more accessible future by design.”
Bonnie ParisiVP, Product Accessibility, Salesforce
Develop the knowledge and practical skills to address accessibility throughout product design and development. Explore learning paths, standards, and developer guidance for identifying barriers and making informed decisions.
Discover practical ways to create more accessible product experiences in Trailhead.
Explore best practices for designing accessible AI experiences on Trailhead.
Read standards to design, build, and test accessibility based on WCAG .
ACRs provide details about how individual Salesforce products support recognized accessibility standards. Use them to inform procurement, implementation, and accessibility decisions.
Discover stories, expert perspectives, and practical insights that highlight how we're working to remove barriers, advance accessibility, and create better experiences for everyone.
Get to know more about our approach to accessibility, discover resources for building more inclusive AI experiences, and explore real-world stories of accessibility in action.
