Product Accessibility Status

Salesforce.com is committed to providing on-demand enterprise applications accessible to all individuals. This includes users working with assistive technology, such as speech recognition software and screen readers. To help meet our goal of universal design, salesforce.com follows the internationally recognized best practices in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA to the extent possible. Salesforce is also aware of the newer WCAG 2.1 Level AA standards, as well as the EU Accessibility Directives. We are working on our products with an eye towards meeting the requirements set forth in WCAG 2.1 Level AA.

The Voluntary Product Accessibility Template (VPAT) is a standardized form developed in partnership by the Information Technology Industry Council (ITI) and the U.S. General Services Administration (GSA) to document a product’s conformance with key regulations of Section 508 of the Rehabilitation Act. The VPAT is used for creation of Accessibility Conformance Reports (ACR) describing the accessibility of Salesforce product features.

A third party vendor has completed an accessibility assessment of Salesforce’s products and has documented their accessibility status using these ACRs. For additional information on product accessibility, please contact Support (if you are an existing customer), or contact us.

Any ACR posted below, or anywhere else on Salesforce’s website, or otherwise publicly available, shall not be construed to be included in any contract, either explicitly or implicitly, in whole or in part, absent Salesforce’s express acknowledgement through language in the contract itself that such report or its substantive equivalent is included.

Available ACRs

Product Accessibility Conformance Reports (WCAG 2.0 AA unless specified)

Release

Legacy ACR versions

Salesforce B2B Commerce for Lightning

Summer '20

 

Mulesoft Anypoint Exchange

Feb '20

 

Salesforce Order Management

Spring '20

 

Salesforce Lightning Communities Templates (Desktop)

Spring '20

 

Salesforce Lightning Community Templates (Mobile)

Spring '20

 

Salesforce Lightning Experience Sales Cloud

Spring '20

 

Salesforce Gmail Integration

Spring '20

 

Salesforce Outlook Integration

Spring '20

 

Einstein Activity Capture

Spring '20

 

Sales Cloud Einstein

Spring '20

 

Salesforce Health Cloud

Spring '20

 

Salesforce Health Community for Desktop

Spring '20

 

Salesforce Health Community for Mobile

Spring '20

 

Salesforce Pardot

Winter '20

 

Salesforce Service Cloud Chat

Winter '20

 

Salesforce Einstein Bots Builder

Winter '20

 

Salesforce Embedded Chat for Mobile (iOS)

Winter '20

 

Salesforce Embedded Chat for Mobile (Android)

Winter '20

 

Salesforce Embedded Chat for Web (Mobile)

Winter '20

 

Salesforce Embedded Chat for Web (Desktop)

Winter '20

 

Salesforce Social Customer Service

Winter '20

 

Salesforce Messaging

Winter '20

 

Salesforce LWC Base Components

Winter '20

 

Salesforce Mobile App for iOS

Winter '20

 

Salesforce Mobile App for Android

Winter '20

 

Salesforce Sales Cloud – Lightning Dialer

Winter '20

 

Salesforce Sales Cloud – High Velocity Sales

Winter '20

 

Customer 360 Data Manager

Fall '19

 

Heroku Platform

Aug '19

 

Financial Services Cloud

Summer '19

 

Salesforce Service Cloud - Customer Service

Summer ‘19

 

Salesforce Advisor Link (SAL)

Summer ‘19

 

Lightning Experience Operational Analytics - Reports & Dashboards

Spring ‘19

 

Trailhead

January '19  

Administration Essentials for New Admins (ADM201) Training

Winter ‘19

 

Salesforce Lightning Essentials

Winter ‘19

 

Marketing Cloud - Email Studio

Winter ‘19

 

Marketing Cloud - Journey Builder

Winter ‘19

 

Lightning App Builder

Summer ‘18

Section 508

Lightning Process Builder (Section 508)

Winter ‘16

 

Data Import Wizard (Section 508)

Winter ‘15

 
 

Archive: Salesforce Classic ACRs

IMPORTANT: Accessibility features in Salesforce Classic are no longer maintained or enhanced. We recommend that you instead use Lightning Experience, which offers the latest accessibility features.

Product ACR (WCAG 2.0 AA unless specified)

Release

Salesforce Classic Sales Cloud (Section 508)

Summer ‘13

Salesforce Classic Service Cloud (Section 508)

Summer ‘13

Force.com (Section 508)

Summer ‘13

Salesforce.com supports its customers and partners by making itself available to review these VPATs and our product features.