Trust and Compliance Documentation
What's included in the Trust & Compliance documentation?
The Security, Privacy, and Architecture (“SPARC”), which describes:
- The architecture of the services,
- The security and privacy related audits and certifications received for the services, and
- The administrative, technical and physical controls applicable to these services
The Notices and License Information (“NLI”) which describes the features, restrictions and notices associated with any:
- Information sourced from third parties or public sources and provided to customers via these services
- Functionality that allows customers to interact with social media, other websites, and/or non-Salesforce applications, including licensor terms, and
- Desktop and mobile device software applications provided in connection with these services
The Infrastructure & Sub-processors (“I&S”) which:
- Describes the infrastructure environment for the services,
- Lists the sub-processors and certain other entities material to Salesforce's provision of these services, and
- Lists the countries where customer data is stored and processed for these services
The Product Terms Directory (“PTD”) which:
- Sets forth certain terms associated with Services purchased on Order Forms, and
- Organizes terms by the name of the particular Service as it appears on the Order Form.
Updates to the Trust & Compliance Documentation
Updates to the SPARC, NLI, and I&S Documentation are reflected in the Change Log.
For notifications of new sub-processors click here to subscribe.
Updates to the PTD are reflected in the previous versions of PTD accessible directly from the PTD.
For any additional notices required by licensors related to distributed components of the services see the Open Source Notices website.
How to Find Your Trust & Compliance Documentation
To find the SPARC or NLI Documentation applicable to your Services, locate your Service and Infrastructure to find the SPARC and NLI for that Service. Some Services can run on Hyperforce, or alternative infrastructure. To confirm which Infrastructure your organization is running on, see Where is my Salesforce instance located? and View instance information for your Salesforce Organization.
Some Services run on multiple infrastructures and are subject to more than one set of SPARC or NLI documentation. The Scope or Covered Services section of each SPARC or NLI document sets forth those Services or features that are covered by additional documentation.
All Services share a common I&S document to make it easier to find all of the entities that host or process data for our Services.
To find the PTD Documentation applicable to your Service, locate your Service in the PTD.
Salesforce Services and Additional Services
- Automotive Cloud
- Backup and Restore, a feature of Lightning Platform (including Force.com)
- B2B Commerce on Lightning Experience
- B2B2C Commerce
- Chatter
- Consumer Goods Cloud
- CRM Analytics (formerly Tableau CRM) (including Einstein Discovery and Salesforce Data Pipelines)
- Database.com
- Digital Process Automation (including Decision Tables, Data Processing Engine, Omnistudio, Business Rules Engine, Client-Side Document Generation, and Server-Side Document Generation)
- Emergency Program Management
- Employee Productivity (formerly IT Service Center — Agent and Employee Service — Agent)
- Enablement
- Enhanced Messaging
- Experience Cloud (formerly Community Cloud)
- Financial Services Cloud
- Health Cloud
- IoT Explorer (including IoT Plus)
- Intelligent Form Reader
- Lightning Platform (including Force.com and Salesforce Connect)
- Loyalty Management
- Manufacturing Cloud
- Messaging
- Messaging for In-App and Web
- Net Zero Cloud (formerly Sustainability Cloud)
- Privacy Center
- Public Sector Solutions
- Safety Cloud
- Sales Cloud
- Service Cloud (including Field Services managed package)
- Salesforce Contracts
- Salesforce Private Connect
- Salesforce CPQ and Salesforce Billing
- Salesforce Maps
- Salesforce Order Management
- Service Cloud
- Service Cloud Voice
- Shift Management
- Subscription Management
- Site.com
- WDC
- Workforce Engagement Management
- Workplace Command Center
- the Salesforce.org LLC ("Salesforce.org") services branded as:
- Accounting Subledger
- Admissions Connect
- foundationConnect (provisioned on or after August 19, 2019)
- Grants Management
- Nonprofit Cloud Case Management
- Salesforce.org Insights Platform: Data Integrity
- Student Success Hub (formerly Salesforce Advisor Link)
- SPARC (2022-11-15)
- NLI (excluding Messaging and Enhanced Messaging) (2022-11-15)
- Enhanced Messaging, LiveMessage and Messaging NLI (2022-11-15)
Audience Studio and Data Studio (formerly branded as Krux)
B2B Commerce
B2C Commerce/Commerce Cloud
Customer 360 Data Manager
Customer Data Platform (formerly branded as Salesforce CDP)(formerly branded as Customer 360 Audiences)
Data.com
Einstein Platform
- Einstein Bots
- Einstein Conversation Insights
- Einstein Copy Insights
- Einstein Prediction Builder
- Einstein Vision and Language
- Einstein Vision for Social Studio
- High Velocity Sales
- Pardot Einstein
- Sales Cloud Einstein
- Salesforce Inbox
- Service Cloud Einstein
- the Einstein Features
- Activity Capture
- Article Recommendations
- Bots
- Case Classification
- Case Wrap-up
- Deal Insights
- Intelligent Forecasting Machine Learning
- Object Detection
- Opportunity Scoring
- Prediction Builder
- Recommendation Builder
- Referral Scoring
- Reply Recommendation
Government Cloud Plus
Heroku
- Heroku
- Salesforce Functions (including Salesforce Elastic Services)
LiveMessage, Sales Enablement (formerly branded as myTrailhead), Quip, Salesforce.org Philanthropy Cloud and Salesforce.org Elevate
- SPARC (2022-08-26)
- Enhanced Messaging, LiveMessage and Messaging NLI (2022-11-15)
- Sales Enablement (formerly branded as myTrailhead) NLI (2022-08-26)
- Quip NLI (2022-08-26)
- Salesforce.org NLI (2022-08-26)
Marketing Cloud
- Marketing Cloud Advertising (including Advertising Audiences and Journey Builder Advertising)
- Evergage
- ExactTarget (including Email Studio, Journey Builder and Mobile Studio)
- Intelligence (including Intelligence Data Pipelines) (formerly Datorama)
- Intelligence Reports for Engagement (formerly Datorama Reports)
- Interaction Studio (legacy)
- Marketing Cloud Personalization (formerly Interaction Studio)
- Marketing Cloud Einstein services branded as
- Behavioral Triggers
- Einstein Content Selection
- Einstein Content Tagging
- Einstein Copy Insights
- Einstein Email Recommendations
- Einstein Engagement Frequency
- Einstein Engagement Frequency for Pardot
- Einstein Engagement Scoring for Email (formerly branded as Predictive Scoring)
- Einstein Engagement Scoring for Mobile
- Einstein Messaging Insights
- Einstein Recommendations
- Einstein Send Time Optimization for Marketing Cloud
- Einstein Send Time Optimization for Pardot
- Personalization Builder
- Predictive Email
- Predictive Intelligence
- Predictive Web
- Web Personalization
- Marketing Cloud for Nonprofits
- Social Studio
Marketing Cloud Account Engagement (formerly Pardot)
- Marketing Cloud Account Engagement (formerly Pardot)
- Einstein Engagement Frequency for Marketing Cloud Account Management
- Einstein Send Time Optimization for Marketing Cloud Account Management
MuleSoft
- MuleSoft or the Anypoint Platform
- MuleSoft Composer
- MuleSoft RPA (aka Salesforce Flow RPA)
Slack
- Slack
- GovSlack