Trust and Compliance Documentation
Understand how Salesforce protects customer data and complies with global standards. Find detailed information on how we prioritize security, privacy, and regulatory adherence.
Understand how Salesforce protects customer data and complies with global standards. Find detailed information on how we prioritize security, privacy, and regulatory adherence.
The Security, Privacy, and Architecture (“SPARC”), which describes:
• The architecture of the services,
• The security and privacy related audits and certifications received for the services, and
• The administrative, technical and physical controls applicable to these services
The Notices and License Information (“NLI”) which describes the features, restrictions and notices associated with any:
• Information sourced from third parties or public sources and provided to customers via these services
• Functionality that allows customers to interact with social media, other websites, and/or non-Salesforce applications, including licensor terms, and
• Desktop and mobile device software applications provided in connection with these services
The Infrastructure & Sub-processors (“I&S”) which:
• Describes the infrastructure environment for the services,
• Lists the sub-processors and certain other entities material to Salesforce's provision of these services, and
• Lists the countries where customer data is stored and processed for these services
The Product Terms Directory (“PTD”) which:
• Sets forth certain terms associated with Services purchased on Order Forms, and
• Organizes terms by the name of the particular Service as it appears on the Order Form.
Updates to the SPARC, NLI, and I&S Documentation are reflected in the Change Log.
For notifications of new sub-processors click here to subscribe.
Updates to the PTD are reflected in the previous versions of PTD accessible directly from the PTD.
For any additional notices required by licensors related to distributed components of the services see the Open Source Notices website.
To find the SPARC or NLI Documentation applicable to your Services, locate your Service and Infrastructure to find the SPARC and NLI for that Service. Some Services can run on Hyperforce, or alternative infrastructure. To confirm which Infrastructure your organization is running on, see Where is my Salesforce instance located? and View instance information for your Salesforce Organization
.
Some Services run on multiple infrastructures and are subject to more than one set of SPARC or NLI documentation. The Scope or Covered Services section of each SPARC or NLI document sets forth those Services or features that are covered by additional documentation.
All Services share a common I&S document to make it easier to find all of the entities that host or process data for our Services.
To find the PTD Documentation applicable to your Service, locate your Service in the PTD.
Trust & Compliance Documentation
SPARC (2024-07-16)
NLI (excluding Messaging and Enhanced Messaging) (2024-08-13)
Enhanced Messaging, LiveMessage and Messaging NLI (2024-08-13)
Trust & Compliance Documentation for Hyperforce (formerly Salesforce Unified Cloud)
SPARC (2024-08-13)
NLI (2024-08-13)
Trust & Compliance Documentation
SPARC (2024-07-16)
NLI (2024-07-16)
Trust & Compliance Documentation
Government Cloud Plus SPARC (2024-05-16)
Government Cloud Defense SPARC (2023-05-05)
Trust & Compliance Documentation
SPARC (2024-02-13)
Enhanced Messaging, LiveMessage and Messaging NLI (2024-08-13)
Sales Enablement (formerly branded as myTrailhead) NLI (2023-05-05)
Quip NLI (2023-05-05)
Salesforce.org NLI (2024-02-13)
Trust & Compliance Documentation
SPARC (2024-03-19)
NLI (2024-05-16)
Trust & Compliance Documentation for Hyperforce (formerly Salesforce Unified Cloud)
SPARC (2024-08-13)
NLI (2024-05-16)
Salesforce I&S (2024-07-31)
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