Salesforce Service Cloud vs. ServiceNow

Why Salesforce over ServiceNow? Because a complete platform that connects service to sales, marketing, commerce, and IT gives you a complete view of your customer — making service interactions seamless and more personalized. Find out what makes Salesforce the #1 AI CRM.

Customers who switched to Salesforce report:

30 %
higher customer satisfaction
Companies achieved a 30% increase in customer satisfaction and Net Promoter Score after implementing Salesforce.
29 %
faster case resolution
Companies were able to reduce their case resolution time by 29% after implementing Salesforce.
29 %
higher agent productivity
Companies saw a 29% increase in agent productivity after implementing Salesforce.

What sets Service Cloud apart?

Whether it’s because of the groundbreaking AI that empowers agents to deliver exceptional customer service, or the Einstein 1 Platform which seamlessly integrates data from sales, commerce, marketing, and Slack — it’s clear why Service Cloud is the #1 AI CRM. That’s why 90% of Fortune 500 companies use Salesforce.

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Service Cloud was ranked the #1 contact center software on G2.

See why service leaders everywhere named us the best contact center softawre on G2, the worlds largest and most trsuted software marketplace.

See all that a complete platform for service transformation has to offer.

Service Cloud has everything your business needs to transform how your service teams deliver value across every customer touchpoint — from customer experience to engagement, processes, automation, and service operations.

Salesforce vs. ServiceNow FAQ

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics — enabling companies to deliver exceptional customer service experiences.

Service Cloud is used by businesses of all sizes — across industries around the world — that require customer service and support capabilities and that are looking to streamline and enhance their customer service operations.

Service Cloud is the most complete and connected platform. Service Cloud drives agent productivity and increases customer satisfaction by connecting support tools into one easy-to-use platform that is integrated into the Salesforce Platform — which results in a unified and effective customer experience.

Explore Service Cloud pricing and find the right solutions for your business here.