Welcome! Dreamforce is a dynamic event that spans multiple venues and often involves navigating crowds and ample distances between locations. We’re committed to creating an accessible and welcoming experience for all guests, including people with disabilities or medical conditions. This guide is a first-person explanation of what to expect at Dreamforce this year.
Here’s how I’m getting ready to make the most of Dreamforce:
* Plan my schedule: With so much happening, I’m keeping an organized calendar of events I want to attend.
* Explore sessions: Dreamforce offers over 1,500 sessions and I’m using filters to find ones that fit my business, industry, or interests.
* Check out offsite happy hours: The networking doesn’t stop at the main venues. I can choose to attend happy hours, networking events, and more.
* Don’t miss keynotes: I’ll prioritize keynotes that highlight the newest innovations and announcements relevant to me.
When I book my hotel room, I can update my attendee profile to share any accessibility needs I have. If I need a wheelchair-accessible room, a refrigerator for medicine, or any other accommodations to make my stay accessible, the housing team will help me find the right room.
If I need to request an accommodation for a disability or medical condition, I can do that when registering. If I have already registered, I can log in and edit my response at this link.
Information about accommodations for people with disabilities and medical conditions is in the Accessibility section of the FAQ. I can also email DisabilityHelpDesk@Salesforce.com if I have any questions.
Here’s what I’m bringing to stay comfortable and prepared:
* Backpack: Perfect for storing essentials like my laptop, chargers, and business cards.
* Comfortable shoes: I’ll be walking or navigating a lot, so I’m packing flats or sneakers.
* Layers: Even if it’s sunny, conference rooms can get chilly. I can bring a cardigan or blazer just in case.
* Reusable water bottle: Staying hydrated is key, and I can refill it at any water bubbler across campus.
* Packable rain jacket: San Francisco weather can be surprising, so it's a good idea to have a packable rain jacket.
* Chargers: I’m bringing all my device chargers and an external battery pack for long days.
* Sunglasses: I want to stay comfortable outside, so I’m packing these for sunny days.
* Chapstick: A must-have for keeping my lips hydrated throughout the day.
* Ear plugs: Perfect for moments when I need a little quiet or during loud events.
* Salesforce Events App: This app is my go-to for my agenda and navigating the city—it’ll keep me organized and save me time.
* Headphones: I’ll need headphones if I want to listen to the live session audio through the event app. The app will also offer AI-generated English captions for the audio.
I can find all the Dreamforce info in the Salesforce event app about a week before the event. I can download it from the App Store or Google Play.
When I have registered for the event, I can access information like the event agenda, campus map, food and beverage, and much more in the app.
At the San Francisco airport, I can use the Sensory Room. The Sensory Room is open every day from 5:00 a.m. to 11:00 p.m. It’s in the Harvey Milk Terminal 1, after security, near Gate C2.
It’s open to everyone, but it was made especially for travelers who are neurodivergent and their families. The room is inspired by nature and designed to feel safe.
If my hotel has shuttle service, a large sign in the hotel lobby will show me the shuttle hours and pickup location. I can also find shuttle times under General Information in the event app.
If I need an accessible shuttle for my mobility device, I can call or email the shuttle team during shuttle hours. I just need to make sure I reach out at least one hour in advance to allow enough time for the shuttle to arrive. The shuttle can also accommodate one or two companions without mobility devices.
I am going to Dreamforce at Moscone Center in San Francisco. The Dreamforce campus spans across several buildings across four blocks and 87 acres in the South of Market neighborhood.
The event is at Moscone Convention Center. The address is 747 Howard Street, San Francisco, 94103.
Email: df25accessibletransport@kushnershuttles.com
Phone: 818-428-7607
On Day 1, I should arrive around 8:00 a.m. PT so I can check into the event and start my day.
When I arrive on the first day, I will go to Moscone West to pick up my badge. The area may be crowded and I can ask for support from any ambassador if I don’t want to stand or wait in a long line.
I can also ask any staffer with a sign that says Accessibility Support.
The event finishes at 5:00 p.m. PT.
When I’m entering a building, I will need to go through the security scanning process. This may include weapons detection screening and bag checks.
Small and large suitcases are not permitted into the event, but I can use coat check facilities to store these if needed. The coat check is located next to the badge pickup area in Moscone West, and is free of charge.
Badge Pickup Hours and Location: Moscone West (Level 1)
If I need accessible badge pickup, I can go to the low-height counters or ask any ambassador for help at Moscone West.
Accessibility provisions are available to make my Dreamforce journey more comfortable. I can find detailed information in the Accessibility section in the Salesforce Event app (under Event Details).
If I need support with accessibility provisions, I can ask the Disability Help Desk in the Moscone West lobby during badge pickup hours. I can also email DisabilityHelpDesk@Salesforce.com.
As a Dreamforce attendee, I can download the free AIRA app to my smartphone and use it to connect with a highly-trained remote agent for free. This allows me to access information about my visual surroundings on-demand. If I prefer, I can also request a sighted escort by updating my attendee portal at least two weeks in advance.
All sessions will offer captioning in the room, including keynotes, theaters, and breakout rooms. I can request a sign language interpreter by updating my attendee portal at least two weeks in advance.
If it’s too bright or too loud
During the event, there might be big screens, bright lights, loud noises, or music. If it becomes too much, I can go to the Quiet Zone to decompress.
I can find the two Quiet Zone locations in the Accessibility section of the event mobile app under Event Details.
I can ask any ambassador on campus for help!
They are happy to assist and can answer questions and give directions.
The main keynote starts at 10:00 a.m. PT on Tuesday. There will be a long line before the doors open at 9:00 a.m. PT, so I should try to arrive at least by 8:00 a.m. PT.
If I need an accessible entrance, I can ask the security team at the hall doors to let me in through the accessible entrance.
I can also ask any ambassador with an Accessible Seating sign for help.
Accessible seating is available on a first come, first served basis for all sessions, including keynotes and theaters. If I need a seat in the accessible area, I can ask the room ambassador, and they’ll help if there’s one available.
I may need to travel long distances during the day, so I need to allow myself plenty of time to get to my destination.
Sessions are held in various rooms that could be in different buildings.
I should be prepared for a significant amount of walking or rolling throughout the day. Heavy crowds and congested areas could also slow down my travel.
I can use the maps in the event mobile app to get directions to a particular location. The event mobile app has an interactive map that will give me step-by-step directions to a point of interest.
It also offers text-to-speech mode by reading aloud the directions once the map is generated.
Dreamforce is packed with incredible experiences, and here are a few spots I should plan to visit:
* Dreamforest: I can check out the hands-on giving activities and discover surprises in this blend of sustainability and innovation. Plus, it’s perfect for snapping photos and sharing moments.
* Campground: This is the heart of Dreamforce. I’m looking forward to exploring demos, sponsor booths, and stories that bring CRM, AI, Data, and Trust to life.
* Lodge Village: I’m all about meaningful conversations, and this is the spot to connect with like-minded people and collaborate on solving business challenges.
* Trailblazer Forest: As a tech enthusiast, I can connect with developers, admins, and IT leaders, and explore the latest product launches in the Forest—our main thoroughfare that connects key parts of the core campus.
* Launch Zone: I plan to test out the newest Salesforce tools and sharpen my skills through demos and learning sessions.
* Dreamfest: I wouldn’t miss the live performance on Wednesday night. It’s even better knowing the concert supports UCSF Benioff Children’s Hospitals—a great night for a great cause.
I can get morning coffee and a light continental breakfast, lunch and afternoon snack every day. Signage and ambassadors will point me in the right direction to pick up my food.
I can find all meal information in the Food & Beverage Section in the event mobile app under Event Details.
Water stations will be placed throughout the venue if I want to fill up my water bottle.
I can find a restroom on each level in every building. All bathrooms at Moscone Center have an accessible stall if I need it.
There is signage to help me find the restrooms, and I can also ask any ambassador where the closest restroom is.
It might be crowded when I leave, so I should be ready to wait in a large crowd.
If I'm using transportation, I will go to Howard Street. There will be signs to guide me to the shuttle buses and rideshare pickup areas.
To our guests:
Dreamforce is a dynamic event that spans multiple venues and often involves navigating crowds and walking between locations. If you require accommodations, please indicate this on your registration form at least two weeks in advance—a member of our team will follow up directly to support your needs. If you’re unsure whether support is needed, reach out to our Disability Help Desk to speak with an accessibility manager.
Questions? Email us at DisabilityHelpDesk@Salesforce.com.
From physical spaces to digital experiences, Dreamforce demonstrates an unmatched commitment to accessibility, ensuring everyone can fully participate and thrive.
Ali DuncanLead Salesforce Administrator, EMEA
*The one-time discount of $800 off full conference pass pricing applies only to the purchase of the Dreamforce 2025 Conference pass and is for the intended recipient who received the offer directly from Salesforce. Offer must be used before 11:59 p.m. PT on September 12, 2025, and excludes officers or employees of government entities. Limit one (1) discount code per person. Offer is nontransferable, not redeemable for cash, may not be combined with any other offer or applied to any existing registration, and is subject to change without further notice. Other restrictions may apply.
