This is the page with all the answers.

Travel? Accommodations? Logistics? Scroll down for answers to our most frequently asked questions, then get on your way to the most epic Dreamforce ever.

 
 

event information

Dreamforce gathers the entire Salesforce community — our customers, partners, employees, and key stakeholders — for a fun family reunion. Dreamforce brings together thought leaders, industry pioneers, and thousands of your peers for four high-energy days of learning, inspiration, equality, and fun. With more than 2,700 sessions and thousands of solutions from the world’s largest cloud ecosystem, Dreamforce has tailored content specific to every industry, role, and company size. Whether you’re a company of five or a Fortune 500, you’re going to see success by coming to Dreamforce.

The Dreamforce Campus comprises multiple venues in downtown San Francisco including the Moscone Center, Marriott Marquis, InterContinental, Palace Hotel, Hilton Union Square, Park Central, and Westin St. Francis. Additional venues may be added.

Tuesday, November 19, 2019–Friday, November 22, 2019

sold out

Due to phenomenal demand and to ensure a great experience for everyone in San Francisco, we are putting a cap on full conference registration.

Please go to the registration page and select your pass type. Once you’ve selected your pass type, you will be prompted to enter your code to access registration.

You can join us virtually by registering to tune in to the Salesforce LIVE broadcast here, or you can register for a free Expo+ pass (coming soon) which will give you access to select activities on Thursday and Friday of Dreamforce. 

Please contact the Dreamforce Registration team at:

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email Us

Yes, you will receive your Dreamforce registration instructions within your speaker confirmation email once you are assigned to a session.

Yes, please go to the registration page and click on Register with Code under the Sponsor pass type. Follow the registration steps and you will be prompted to enter your sponsor code to complete your registration. If you have any questions, please email dreamforcesponsors@salesforce.com for more info.

Yes, you can still sponsor Dreamforce. Learn more here.

Yes, please go to the registration page and click on Register Now under the Press/Analyst pass type. If you have additional questions, please email pr@salesforce.com for more info.

Yes, please go to the registration page and click on Register Now under the Press/Analyst pass type. If you have additional questions, please email ir@salesforce.com for more info.

Yes, please go to the registration page and click on Register Now under the Press/Analyst pass type. If you have additional questions, please email ar@salesforce.com for more info.

registration

Due to overwhelming popularity, Dreamforce is sold out. You can still register here if you have a code. You can also tune in virtually to the Salesforce LIVE broadcast or register for a free Expo+ pass (coming soon), which grants you access to select events on Thursday and Friday.

Dreamforce Full Conference passes are sold out; however, you can still register with a valid code.

Please go to the registration page and select your pass type. Once you’ve selected your pass type, you will be prompted to enter your valid code to access registration.

Click the Login button at the top right of the screen to log in and edit your registration.

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realize a safe and positive conference experience for everyone.

 

If you have not yet registered for Dreamforce, click the Register button at the top right of the page and follow the instructions. Once you reach the Conference page, insert the code into the promo code field. Click Apply to recalculate your registration, bootcamp, and/or certification balance(s).

If you have already registered, please forward your promo code to our registration team via email. Please allow up to 48 hours for your request to be processed. Any refunds issued will usually post to your account within seven to 10 business days after the request has been processed.

Dreamforce accepts several methods of payment: Visa, Mastercard, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

All cancellation requests must be submitted in writing to the Dreamforce Help Desk. Applicable refunds will be processed based on the time and date the request was submitted:

  • Full refund: Cancellation notices must be received by 11:59 p.m. PT on Friday, October 11, 2019.
  • 50% refund: Cancellation notices must be received between 12:00 a.m. PT on Saturday, October 12, 2019, and 11:59 p.m. PT on Friday, November 8, 2019.
  • No refunds will be processed for cancellation notices received after 12:00 a.m. PT on Saturday, November 9, 2019.

Full cancellation and refund terms may be found in the Events Terms of Service.

If you are unable to attend Dreamforce, you may transfer your registration to another person within your organization (subject to verification) by submitting the new attendee’s name and contact information to the Dreamforce Help Desk. Substitution requests will be processed free of charge if requested by 11:59 p.m. PT on Friday, November 8, 2019. Substitution requests after this date are subject to a $100 transaction fee. Breakout session enrollments, bootcamp, certifications, and hotel reservations are not transferable.

 

Hotel reservations made through Dreamforce Registration and Housing are not transferable. Substituting attendees will need to complete their hotel reservation through the registration process and submit a new credit card to secure the reservation.

Sessions are not transferable from one attendee to another.

Guests will not be permitted to attend any Dreamforce activities.

Guest passes are not available for purchase. Children under 18 are not eligible to attend the event.

Yes. When beginning registration, select the option to register for a colleague. All registrations must be completed and paid for individually.

Please contact the Dreamforce Registration and Housing team: 

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832

Email Us

accommodations

Salesforce works with hotels throughout San Francisco and the Bay Area to secure discounted rates for Dreamforce attendees. Accommodations within the Dreamforce room block can be booked during the registration process and are available on a first-come, first-served basis.

Note: This is the only official method for Dreamforce 2019 hotel reservations. Salesforce does not take responsibility for reservations booked through other reservation channels.

If you book a hotel room during the registration process, there are discounted rates and special offers for Dreamforce attendees at over 100 hotels. There are several advantages to booking your accommodations through Dreamforce registration: 

  • Guaranteed lowest rates at the official hotels during the conference, with no booking fees
  • Complimentary in-room internet access at almost all Dreamforce hotels
  • All rooms guaranteed to be nonsmoking
  • Transportation provided by Salesforce to and from Moscone, conference venues, and hotels for the Dreamforce event dates
  • Flexible cancellation policy with no penalty if your hotel reservation is canceled within the outlined dates — please check the Dreamforce Official Hotel List for details
  • Customer support from the Dreamforce Housing team

You can make online hotel bookings for Dreamforce during your initial registration. If you wish to add a hotel at a later date, or update your existing reservation information, you can log in to your Dreamforce account to make the changes. If you would like assistance in making changes, please contact the Dreamforce Housing team (Monday through Friday, 6:00 a.m. to 6:00 p.m. PT) at:

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email us

The Dreamforce Housing team will provide rooms at a discounted rate based on hotel availability until 4:00 p.m. PT on Friday, October 18, 2019. After this date, available rooms will be at the hotel’s published rates.

If you reserved a room via the Dreamforce registration process, cancellations must be made according to the hotel’s cancellation policy (between two weeks and five days prior to arrival, depending on the hotel). Failure to do so will incur a penalty equal to the cost of one night’s room and tax. Please check the Dreamforce Official Hotel List for your hotel’s specific cancellation policy.

Note: All hotels will charge a deposit to the credit card on file prior to arrival, which will be refunded if you cancel within the specified time.

 

Hotel reservations made through Dreamforce registration are not transferable. The substituting attendee will need to complete a new hotel reservation through the registration process and submit a new credit card to secure the reservation.

No. All attendees must register and book their own hotel reservation.

If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day. You will also be charged a penalty of the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

Yes. All hotels require a one-night deposit as a guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date. Please check the Dreamforce Official Hotel List for details.

Yes, as long as you are the cardholder for the credit card you present at check-in.

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in. A credit card authorization form can also be set up with the hotel prior to your arrival. Please contact the hotel directly to obtain a credit card authorization form using the contact information found here.

No. To obtain the discounted Dreamforce rates, new reservations and changes must be made through Dreamforce Registration and Housing.

No. All hotel reservations made through the registration website are managed by the Dreamforce Registration and Housing team. A final hotel confirmation will be emailed to you approximately three weeks prior to the conference confirming your reservation; this does not include a confirmation number. If you would like to obtain a hotel confirmation, please contact the hotel of booking approximately two weeks prior to the event. You do not need this confirmation number, only a valid government-issued ID that you present upon check-in at your hotel.

To find the location of your hotel, please view our interactive map.

Please go back and confirm that you entered the correct hotel code and selected the approved dates (typically checking in on Sunday, November 17, or Monday, November 18, and checking out on Friday, November 22). If your hotel code is still not working, please email us for additional assistance.

If you would like to arrive prior to the event but are not seeing those dates as an option, use the check-in date of Sunday, November 17, or Monday, November 18. Set your checkout date to Friday, November 22. Once you have completed a reservation with those dates in the system, please email us to request adjusted dates.

Hotel room inventory at Dreamforce hotels in downtown San Francisco is limited and will sell out quickly. For best results, use the check-in date of Monday, November 18, and the checkout date of Friday, November 22, when searching for hotels.

Airbnb offers a wide range of accommodations hosted by local homeowners. Please visit the Airbnb website to search for something suitable for your needs.

If you are local to San Francisco and want to become an Airbnb host, please contact Airbnb directly.

 

attendee services

Salesforce welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations for these individuals to participate in Dreamforce. Please view detailed accessibility FAQ here.

Please contact the Dreamforce Registration and Housing team: 

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email Us

There is a section on the conference registration form for accessibility requirements. Please indicate “yes” in this section upon registering or email us. A member of our team will contact you to discuss your specific requirements.

Please submit your request by Friday, October 18, 2019. Requests are honored to the maximum extent possible.

There is a section on the conference registration form for special requests. Please complete this section upon registering or email us your request.

at dreamforce

Details will be posted as we get closer to the event.

Lunch will be provided during the event for Full Conference attendees. Food is also available at official Dreamforce evening events. To conserve resources, we’re minimizing water-intensive products like beef and single-use plastic water bottles. Additional information on lunch locations and times will be posted closer to the event.

Shuttle buses will be provided between Dreamforce hotels and campus venues. A campus shuttle will service major conference locations during the event. Airport shuttles are not provided. Other great transportation options include public transit and pedicabs.

Space at Dreamforce is very limited. There are open collaboration spaces throughout the campus, but no meeting rooms are available for rental.

Attire for Dreamforce is business casual.

technology and mobile app

Yes. The Salesforce Events app is your go-to guide for navigating Dreamforce. View and manage your agenda, keep up with all the major events, play Quest, find your way around the city, and learn more about all of the amazing activities at Dreamforce. More information will be available as we get closer to the event.

Please follow the “reset password” instructions. If you are still having issues, you can contact our registration headquarters for further assistance, open Monday through Friday, 6:00 a.m. to 6:00 p.m. PT, at:

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email Us

travel

For information on things to do during your stay in San Francisco, check out the San Francisco Travel website.

San Francisco’s weather can be unpredictable. Please pack layers and check weather.com before you arrive.

San Francisco International Airport (SFO) is the closest major airport, an easy BART ride or 25-minute drive from downtown. Alternatively, the Oakland International Airport (OAK) is a 35-minute drive over the Bay Bridge and is also accessible by BART. Lastly, the San Jose International Airport (SJC) is a one-hour drive from the South Bay, accessible by Caltrain.

You can request a visa invitation letter to assist in obtaining your visa to attend Dreamforce. You must register for the conference prior to requesting a visa invitation. Please contact us and provide the following information:

  • Email subject: Visa request
  • Full name used during registration
  • Registration ID designated upon successful registration
  • Company
  • Country of origin
  • Full address of your local United States embassy/consulate
  • Salesforce account executive name

Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend Dreamforce. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit on your behalf.

Salesforce is proud to call San Francisco home. We love this city, and we hope that you do, too. Nevertheless, it’s always good to take precautions when visiting an unfamiliar place. Here are some helpful tips for staying safe in San Francisco while you enjoy Dreamforce.

Tips for Dreamforce Attendees:

- Upon leaving Dreamforce events, be sure to remove and securely store your badge.

- Keep your eyes up, your ears open, and your phone away on city streets and on public transportation. This will lower the chance of theft and keep you safe on San Francisco’s busy streets.

- Carry your wallet in the front pocket of your pants or the inside pocket of your jacket.

- Avoid leaving bags on the ground or over the back of your chair.

- San Franciscans are knowledgeable, helpful, and friendly. We encourage visitors to ask shopkeepers, hotel staff, or police officers for assistance.

As always, you can dial 911 to:

  • Report a crime in progress.
  • Report an emergency situation.
  • Request help for someone having a medical or psychiatric emergency.

These tips were developed in partnership with San Francisco Travel. For more tips, visit sftravel.com/tips-tourists.

SEE SOMETHING, SAY SOMETHING

If you see something suspicious, text us at 978-533-4357.

agenda and sessions

Dreamforce has more than 2,700 sessions, which means there’s something for everyone. There are breakout sessions in a variety of formats, giving you a chance to meet with Salesforce product teams, learn from expert users at leading companies, and pick up strategies for handling your most critical business issues.

Check out the sessions page for more information on this year’s sessions.

 

Registered attendees are able to reserve their spot in individual sessions when Agenda Builder launches later this year. Registered attendees will receive an email notification at that time. Breakout sessions will run from Tuesday, November 19, at 8:00 a.m., and end by Friday, November 22, at 2:00 p.m.

The call for speakers will open in mid-August. Please view this page for more information.

trailhead bootcamp and certification

If you want to expand your Salesforce knowledge and learn directly from Salesforce experts, check out Trailhead Bootcamp. Delivered by the expert instructors of Team Trailhead, Trailhead Bootcamp is a series of in-depth classes delivered before the start of Dreamforce. Check out the full list of classes on the Trailhead Bootcamp page on the Dreamforce website or through the registration process.

 

Validate your Salesforce expertise with a Salesforce certification taken right onsite at a reduced price. There will be several opportunities daily to sit for any of the multiple-choice, proctored certification exams during Dreamforce.

You can add a preconference bootcamp class or certification exam option during your Dreamforce registration. If you wish to add bootcamp or a certification exam at a later date, please log in to your registration, or contact the Dreamforce Registration team (Monday through Friday, 6:00 a.m. to 6:00 p.m. PT) at:

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email Us

Please note that the Trailhead Bootcamp and certification exams are an incremental cost and will be added to your Dreamforce registration fees. Pricing varies based on the class selected and availability. Payment is due during registration.

 

If you wish to attend a Trailhead Bootcamp class and were notified the session is at capacity, our registration team will add you to the waitlist and will contact you if space becomes available.

No. As all classes start and end on the same date, attending multiple classes is not an option.

Yes. Please send bootcamp and certification exam cancellation requests via email. Bootcamp and certification exam cancellations are subject to the standard registration cancellation policy.

sustainability

At Salesforce, we consider the environment to be one of our key stakeholders, which is why we focus on environmental stewardship, including creating a low-carbon future for all. We’re working to play a meaningful role in creating a sustainable future by:

  • Working toward 100% renewable energy for our global operations
  • Continuing to deliver our customers a carbon-neutral cloud and operate as a net-zero greenhouse gas emissions company
  • Pursuing green building certification and other innovative green office initiatives
  • Leveraging our people, technology, and resources to help environmental causes around the world

When it comes to protecting our planet and combating climate change, we know that business has a key role to play. Events are just one element of our sustainability journey. Together we can create a more sustainable future.

To learn more about our sustainability initiatives, visit the Salesforce sustainability page.

Each year, Salesforce works to integrate sustainability into Dreamforce by conserving resources, sourcing responsibly, reducing waste, and inspiring our attendees to do the same. For several years running, we’re proud to have offset all onsite event emissions as well as the emissions produced by our employees traveling to the event. We invite you to join the conversation and help us make Dreamforce a little greener by joining the Sustainability at Dreamforce group in the Trailblazer Community.

  • Travel green

    • Take advantage of all the low-carbon transportation options Dreamforce has to offer. Walk, bike, or carpool using your favorite ridesharing app. Take the free shuttle or hop on public transit like Muni or BART.

  • Recycle and compost

    • All of our lunch packaging is 100% compostable. Toss your entire lunch box into the green bin (utensils, box, napkin, and food scraps). Our Green Angels — awesome employee volunteers — will be onsite to help you recycle and compost.

  • Stay hydrated by using your Dreamforce water bottle

    • To work toward our goal of eliminating single-use plastic water bottles at the event, we provide attendees with a reusable Dreamforce water bottle. We’ll have water refilling stations located throughout campus. Refill and help us avoid using approximately 100,000 plastic water bottles.

  • Make your stay sustainable

    • Wherever you’re staying this Dreamforce, make sure you turn off the lights and turn down the AC or heating before leaving your hotel room. These small actions can save a lot of energy.

    • Conserve water by doing your part to keep your showers short and shut off the water while brushing your teeth. You can also save over 10 gallons of water by skipping hotel laundry service.

accessibility

You can request accessibility accommodations and services when registering for Dreamforce by indicating that you have accessibility requirements. A representative will contact you to collect more information about your needs to ensure a successful experience onsite.

Volunteers holding signs with the accessibility icons and wearing Abilityforce T-shirts will be onsite and able to assist with any requests. Event staff will also be able to answer accessibility questions and can direct you to an Abilityforce volunteer.

Rental of mobility devices are prearranged through Scootaround, the recommended vendor. Attendees are responsible for securing their mobility devices, payment, and logistics. To learn more about their offerings and reserve your mobility device, please visit scootaround.com.

 

There are power outlets throughout the campus. Feel free to charge wherever and when needed.

Yes. Reserved seating for attendees with visible and invisible disabilities is available in our keynote and breakout rooms. If you require reserved seating, please plan to arrive at least 30 minutes before the keynote begins. Look for staff holding signs with the accessibility icons who will help direct you to your seat. Reserved seating will also be available at Dreamfest. American Sign Language (ASL) interpretation will be clearly visible from this seating area.

Yes. You can request captioning or sign-language interpreters when registering for Dreamforce by indicating that you will need these services.

Reserved seating is available in all keynote and breakout rooms. Additionally, Abilityforce volunteers will be available to escort attendees throughout the Dreamforce campus upon request. Please indicate your request when registering for Dreamforce.

Yes, our Ohana welcomes you and your service animal throughout the campus. We will have designated relief areas around the campus.

Yes, we will have all-gender restrooms throughout our campus. Additional information and locations will be provided closer to the event.

Yes, there will be rest stops strategically placed around campus. Priority is given to individuals with disabilities, and this is indicated on the signage.

Yes, we will have dedicated parent’s rooms in various locations across our campus. The rooms will be clearly labeled and will provide privacy for nursing parents. Check back closer to the event for exact locations, room amenities, and hours.

If there is not a sharps container in your nearest restroom, please turn your items into one of the first aid stations for safe disposal. The location of first aid stations will be identified closer to the event.

Yes. The accessible shuttle will operate during conference hours. Details will be provided as we get closer to the event.