Salesforce Basecamp for Service
San Diego, CA | July 18, 2017
1:30 p.m.–6:00 p.m.

Salesforce Basecamp for Service
July 18, 2017
1:30 p.m.–6:00 p.m.
Hyatt Regency La Jolla at Aventine

Your learning adventure starts here.

Join us in San Diego on Tuesday, July 18, for the Salesforce Basecamp event, and see how other Customer Trailblazers and innovative companies in your area are deploying apps for their employees, partners, and customers — lightning fast.

Salesforce and service leaders from companies like yours are coming together at this exclusive event to discuss how leading service organizations are driving success. This is your chance to network and exchange ideas with top executives and industry thought leaders. Finally, hear from thought leader and author Kerry Bodine, who is helping business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them.

Featured Speaker

kb-headshot

Kerry Bodine
Kerry Bodine believes that happy customers lead to happy shareholders. Her book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them.

Kerry is a customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. She helps executives co-create innovative products, services, and experiences that truly matter — for their customers, for their employees, and for their business.

Kerry’s ideas, analysis, and opinions have appeared on sites like The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, USA Today, and Advertising Age. She also contributes a regular column to Touchpoint, the journal published by the global Service Design Network. Kerry is a frequent keynote speaker at public conferences and private corporate events around the world.

Agenda

  • 1:30 p.m. – 2:00 p.m.
    Registration & Expo
     
  • 2:00 p.m. – 2:45 p.m.
    Salesforce Keynote & Demo
     
  • 2:45 p.m. – 3:15 p.m.
    Customer Panel
     
  • 3:15 p.m. – 3:30 p.m.
    Break
     
  • 3:30 p.m. – 4:00 p.m.
    Breakout Sessions
    Conversational Service: Deliver Personalized Service with Mobile Messaging
    Join this session to learn about how Service Cloud’s newest offering, LiveMessage, can turn SMS and Facebook Messenger conversations from traditional one-way notifications into engaging, two-way messaging support channels for your customers.

    Deliver Connected Service from the Phone to the Field on a Single Platform
    Customer service is evolving as customers and products are increasingly connected. This evolution has led to an increasing need for a complete service solution, including Field Service. Join us to learn how you can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field. See how organizations of all sizes and across all industries can use Field Service Lightning to intelligently schedule and dispatch work, manage jobs in real-time on any device, and deliver a connected customer experience in the age of the customer.
  • 4:00 p.m. – 4:15 p.m.
    Break
     
  • 4:15 p.m. – 5:00 p.m.
    Thought Leader Kerry Bodine
     
  • 5:00 p.m. – 6:00 p.m.
    Networking Reception and Demos
     

Sponsors

Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually.

FullStory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

Monet software Inc

Monet Software is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet Live WFM, Workforce Management for Service Cloud, is an affordable, easy-to- use forecasting and scheduling software solution. Designed for helpdesks using Salesforce Service Cloud, Monet Software helps improve service levels while reducing costs.

Smart Communications

Smart Communications helps the world’s largest enterprises simplify their customer and business communications – while making those communications do even more. Whether sales proposal creation, onboarding, customer acquisition, or customer contracts, Smart Communications lets your business make document generation more efficient and controlled. Download SmartCORR for Salesforce on the Salesforce AppExchange.

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