Salesforce Wins CRM Magazine’s 2012 Service Leader Award
The Service Cloud from salesforce.com recently won two coveted Service Leader Awards from CRM Magazine. The leader in sales is a leader in customer service solutions. But CRM Magazine isn’t the only one talking. Customers have plenty to say about the Service Cloud too. In the same issue, read how salesforce.com helped transform both KLM Royal Dutch Airlines and software marketer Corel into social enterprises. Gartner Inc. even put the Service Cloud in its magic quadrant for CRM Customer Service Contact Centers.
What is the Service Cloud advantage? Actually, there are many. Here are a few.
- A social contact center offers a unified agent console and cross-agent collaboration for more effective case resolution
- Self service functionality empowers customers and lowers costs
- Social customer service delivers answers anywhere customers are
Download the article from the March 2012 issue of CRM Magazine to see what we mean.