Watch a Field Service Lightning demo.

 
 
 
 

Start connecting your entire workforce with Field Service Lightning.

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Learn how Salesforce transforms your employees and customer experience with field service software.

 

Create work orders and service appointments on the go.

Field Service Lightning Mobile app is an easy-to-use offline mobile app to make your workforce more connected and productive.

Dispatch the right mobile worker for the job.

Using the power of Einstein AI, prescribe the right setup steps for technicians, so they can provide faster, smarter service.

Monitor performance in the field.

Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs.

Give mobile workers a 360-degree view of the customer.

Work orders are integrated with Accounts, Contacts, Assets, Cases, Entitlements, and other objects so you can pull in data across Salesforce to keep your customers happy.

Companies using Service Cloud report results like:

 
 

+32%

increase in customer satisfaction

 

+45%

increase in customer retention

 

+47%

increase in agent productivity

 

+48%

faster first contact resolution