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Know, personalize, and engage shoppers like never before.


Easily Manage Orders

  • Unify the entire shopper experience across channels, service, and commerce
  • Easily manage one-on-one shopper journeys at scale and in real time
  • Increase conversion with personalized offers based on browse activity and order history

Provide Outstanding Service

  • Leverage artificial intelligence to drive lasting customer loyalty

  • Boost engagement across every customer-facing channel

Collaborate with Your Service Team

  • Assign tasks and use Status and Priority fields to filter your to-do lists according to what matters most to your business
  • Resolve issues faster with innovative features like the ability to add items to a shopper’s cart or place orders on their behalf

Salesforce helps us deepen the potential for long-term relationships with our customers.”

Paul Leary, President and Partner | Bespoke Collection