We believe it’s because of our customers that Gartner recognized Salesforce as a leader for 10 years in a row. This year, we’re positioned the highest for ability to execute, and furthest for completeness of vision in the Magic Quadrant for the CRM Customer Engagement Center.
We believe Salesforce Service Cloud is recognized as the world’s #1 customer service cloud by our customers, and we believe that it gives them the scalable power to deliver connected, intelligent, personalized customer experiences on any channel.
We’re excited to be honored and inspired by Gartner Peer Insights like these:
Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018
From 2009-2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
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