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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018

From 2009-2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.

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