CRM 101: What is Salesforce CRM?
Learn how CRM helps companies stay connected to customers and improve profitability.
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Having a CRM is one step closer to better business relationships.
Empower employees with data that takes customer relationships to a deeper level.
- Give visibility to every opportunity or lead, showing a clear path from inquiries to sales
- Learn your organization’s objectives through collected data
- Modernize your record-keeping style to use your selling time efficiently
- Build business clarity and strategy that can be implemented into day-to-day work
Bring multiple departments together and empower teams with the same data.
- Improve employee productivity with a single source of truth
- Create dashboards for all levels of the organization, from sales reps to the executive team
- Manage and lead customer-centered journeys with a data-driven approach
Utilize customers’ data for the greater good.
- Use real-time analytics to reach your customers at the right time
- Observe your customers’ preferences and the context they engage with the most
- Reduce mundane processes while increasing upsell opportunities
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Managing customer relationships is critical to business success. See the numbers:
+95%
loyal customers
+93%
recommend the company
+88%
buy more products and services
+91%
purchase products frequently
See how businesses are leading the way with Sales Cloud.
“Sharing customer data across all customer-facing employees and channels helps increase the speed of decision-making, and improves our ability to provide a much more customer-centric experience.”
