Lisez ce rapport pour découvrir comment :

exploiter les agents IA pour transformer le service client ;
interagir avec les IA vocale et multimodale ;
rendre votre service client de terrain plus sûr et plus efficace avec l'IA agentique.

Vous avez des questions ? Contactez-nous au 1-833-996-2064

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Salesforce.",{"_12":1791,"_584":-5,"_541":182,"_585":586,"_587":588,"_589":588},"1731439402436_75q",[1802,1807,1812,1817,1822],{"_540":280,"_594":1803,"_561":1806},{"_109":1804,"_552":1805,"_549":550,"_570":182},"Mode","https://www.salesforce.com/fr-ca/retail/fashion-software/","1731439402436_536",{"_540":227,"_594":1808,"_561":1811},{"_109":1809,"_552":1810,"_549":550,"_570":182},"Restaurants","https://www.salesforce.com/fr-ca/retail/restaurant-software/","1731439402436_dsg",{"_540":301,"_594":1813,"_561":1816},{"_109":1814,"_552":1815,"_549":550,"_570":182},"Épiceries, pharmacies et dépanneurs","https://www.salesforce.com/fr-ca/retail/grocery-convenience-store-software/","1731439402436_1cnb",{"_540":317,"_594":1818,"_561":1821},{"_109":1819,"_552":1820,"_549":550,"_570":182},"Commerces grand public et grands 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intelligents.",{"_12":1831,"_584":-5,"_541":182,"_585":586,"_587":588,"_589":588},"1731439402436_jda",[1842,1847],{"_540":280,"_594":1843,"_561":1846},{"_109":1844,"_552":1845,"_549":550,"_570":182},"Stimuler la croissance des partenaires","https://www.salesforce.com/fr-ca/high-tech/prm-software/","1731439402436_dp3",{"_540":227,"_594":1848,"_561":1851},{"_109":1849,"_552":1850,"_549":550,"_570":182},"Stimuler les revenus du recrutement","https://www.salesforce.com/fr-ca/high-tech/revenue-software/","1731439402436_nb6","1731439402436_1dem",{"_109":1837,"_552":1835,"_570":1837},{"_540":1186,"_1211":1855,"_573":1857,"_561":1882,"_567":1883},{"_12":1856,"_584":-5,"_541":182,"_585":586,"_587":588,"_589":588},"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-travel.svg?w=1024",{"_575":1858,"_561":1865,"_591":1866},{"_547":1859,"_581":1862,"_580":1863,"_557":1864},{"_549":550,"_109":1860,"_552":1861},"Découvrir des solutions pour les voyages, les transports et l'hôtellerie","https://www.salesforce.com/fr-ca/travel-hospitality-transportation/","Voyages, transports et hôtellerie","Offrez des expériences branchées.",{"_12":1856,"_584":-5,"_541":182,"_585":586,"_587":588,"_589":588},"1731439402436_x30",[1867,1872,1877],{"_540":280,"_594":1868,"_561":1871},{"_109":1869,"_552":1870,"_549":550,"_570":182},"Voyages","https://www.salesforce.com/fr-ca/travel-hospitality-transportation/travel/","1731439402436_5gk",{"_540":227,"_594":1873,"_561":1876},{"_109":1874,"_552":1875,"_549":550,"_570":182},"Transport et logistique","https://www.salesforce.com/fr-ca/travel-hospitality-transportation/transportation/","1731439402436_18j3",{"_540":301,"_594":1878,"_561":1881},{"_109":1879,"_552":1880,"_549":550,"_570":182},"Hôtellerie","https://www.salesforce.com/fr-ca/travel-hospitality-transportation/hospitality/","1731439402436_d04","1731439402436_16nc",{"_109":1862,"_552":1861,"_570":182},{"_540":280,"_594":1885,"_561":1887},{"_549":550,"_109":1203,"_552":1204,"_570":1886},"See all industries","1731439402436_wx",{"_540":301,"_541":1889,"_543":1890,"_561":1896,"_563":1897},"Clients",{"_545":546,"_547":1891,"_541":1894,"_555":1895},{"_549":550,"_109":1892,"_552":1893},"Voir toutes les histoires","https://www.salesforce.com/fr-ca/customer-stories/","Découvrez des histoires de réussite.","Découvrez comment nos clients transforment leur entreprise avec la formule du succès : CRM + IA + Data + Confiance","1732634176815_16bl",[1898,1922],{"_540":280,"_541":1899,"_573":1900,"_561":1921},"Histoires de 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Le tout en un seul et unique lieu.",{"_109":1966,"_552":1967,"_549":550,"_570":182},"Pourquoi Dreamforce ","https://www.salesforce.com/dreamforce/why-dreamforce/","1755803570663_fu9",{"_540":227,"_262":1970,"_594":1971,"_561":1974},"Explorez plus de 1 600 sessions couvrant tous les secteurs d’activité, métiers et produits, conçues pour vous aider à relever chaque défi de votre entreprise.",{"_109":1972,"_552":1973,"_549":550,"_570":182},"Sessions","https://reg.salesforce.com/flow/plus/df26/sessioncatalog/page/catalog","1755803592849_cpx",{"_540":301,"_262":1976,"_594":1977,"_561":1980},"Trouvez toutes les réponses à vos questions sur l’événement : inscription, déplacements, hébergement et conseils pratiques sur place.",{"_109":1978,"_552":1979,"_549":550,"_570":182},"FAQ","https://www.salesforce.com/dreamforce/faq/","1755803644187_2jj","1755803393201_pv1",{"_540":227,"_541":1983,"_573":1984,"_561":2011},"TDX",{"_575":1985,"_561":1990,"_591":1991},{"_547":1986,"_581":1983,"_580":1989},{"_549":550,"_109":1987,"_552":1988},"En savoir plus","https://www.salesforce.com/tdx/","Revivez les meilleurs moments de TDX 2025 avec des sessions techniques à la demande, des analyses approfondies sur les produits et des discussions animées par la communauté.","1755804012480_m9x",[1992,1999,2005],{"_540":280,"_262":1993,"_594":1994,"_561":1998},"Participez à la conférence incontournable dédiée aux développeurs, administrateurs et architectes Salesforce – réservez votre place dès maintenant.",{"_109":1995,"_552":1996,"_549":1997,"_570":182},"Retenez la date de TDX 2026","https://www.salesforce.com/form/event/tdx26-save-the-date/?d=pb","_blank","1755804056604_2h6",{"_540":227,"_262":2000,"_594":2001,"_561":2004},"Découvrez la keynote présentant les dernières innovations en matière d'agents IA, de données, d'intégration, d'automatisation et bien plus encore.",{"_109":2002,"_552":2003,"_549":550,"_570":182},"Keynote principale de TDX 2025","https://www.salesforce.com/plus/experience/tdx_2025/series/tdx_2025_highlights/episode/episode-s1e1","1755804089343_115t",{"_540":301,"_262":2006,"_594":2007,"_561":2010},"Découvrez les sessions, les annonces et les temps forts de la communauté les plus marquants de TDX 2025.",{"_109":2008,"_552":2009,"_549":550,"_570":182},"Le meilleur de TDX 2025","https://www.salesforce.com/plus/experience/tdx_2025/series/tdx_2025_highlights","1755804119732_f8f","1755803974009_9vb",{"_540":301,"_541":2013,"_573":2014,"_561":2039},"Connections",{"_575":2015,"_561":2019,"_591":2020},{"_547":2016,"_581":2013,"_580":2018},{"_549":550,"_109":1987,"_552":2017},"https://www.salesforce.com/connections/","Revivez les temps forts de Connections 2025 et découvrez les dernières innovations dédiées aux spécialistes marketing.","1755804254175_azo",[2021,2027,2033],{"_540":280,"_262":2022,"_594":2023,"_561":2026},"Participez à l'événement marketing et commercial de l'année. Notez la date dans votre agenda et rejoignez‑nous pour découvrir de nouvelles idées, innovations et inspirations.",{"_109":2024,"_552":2025,"_549":1997,"_570":182},"Retenez la date de Connections 2026","https://www.salesforce.com/form/event/cnx26-save-the-date/?d=pb","1755804303578_mhi",{"_540":227,"_262":2028,"_594":2029,"_561":2032},"Découvrez la présentation qui ouvre la voie à l'ère agentique, où l'engagement client prend une toute nouvelle dimension.",{"_109":2030,"_552":2031,"_549":550,"_570":182},"Keynote principale de Connections 2025","https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e1","1755804319747_11xu",{"_540":301,"_262":2034,"_594":2035,"_561":2038},"Découvrez les sessions phares, les démonstrations de produits et les enseignements clés.",{"_109":2036,"_552":2037,"_549":550,"_570":182},"Le meilleur de Connections 2025","https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights","1757000222379_mkf","1755804229879_rnn",{"_540":317,"_541":2041,"_573":2042,"_561":2067},"Conférence Tableau",{"_575":2043,"_561":2047,"_591":2048},{"_547":2044,"_580":2046,"_581":2041},{"_549":550,"_109":1987,"_552":2045},"https://www.salesforce.com/tableau-conference/","Revivez l'effervescence de la Conférence Tableau 2025 grâce à des keynotes, formations et témoignages du monde entier, disponibles à la demande.","1755805057533_14lt",[2049,2055,2061],{"_540":280,"_262":2050,"_594":2051,"_561":2054},"Notez la date de l'événement data incontournable dans votre agenda — venez à la rencontre de la communauté Tableau et affinez vos compétences analytiques.",{"_109":2052,"_552":2053,"_549":1997,"_570":182},"Retenez la date de la Conférence Tableau 2026","https://www.salesforce.com/form/event/tc26-save-the-date/?d=pb","1755805107924_1doe",{"_540":227,"_262":2056,"_594":2057,"_561":2060},"Découvrez la keynote dévoilant l'avenir des données et de l'analyse, avec des innovations produits et des témoignages de clients inspirants.",{"_109":2058,"_552":2059,"_549":550,"_570":182},"Conférence Tableau 2025","https://www.salesforce.com/plus/experience/tableau_conference_2025/series/tableau_conference_2025_highlights/episode/episode-s1e1","1755805189776_mk9",{"_540":301,"_262":2062,"_594":2063,"_561":2066},"Retrouvez les sessions phares, les visualisations de données et les enseignements clés du grand rassemblement des passionnés de data.",{"_109":2064,"_552":2065,"_549":550,"_570":182},"Le meilleur de la conférence Tableau 2025","https://www.salesforce.com/plus/experience/tableau_conference_2025/series/tableau_conference_2025_highlights","1755805211379_p0k","1755804792993_4bt",{"_540":348,"_541":2069,"_573":2070,"_561":2095},"Education 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l'Education Summit 2025","https://www.salesforce.com/plus/experience/education_summit_2025/series/best_of_education_summit_2025","1755805676751_otc",{"_540":301,"_262":2090,"_594":2091,"_561":2094},"Rejoignez des Agentblazers issus d'universités de premier plan pour adopter une approche axée sur les agents dans le domaine de l'éducation.",{"_109":2092,"_552":2093,"_549":550,"_570":182},"Adoptez une approche axée sur les agents dans le domaine de l'éducation","https://www.salesforce.com/plus/experience/education_summit_2025/series/best_of_education_summit_2025/episode/episode-s1e1","1756493368518_12qf","1755805237011_o5x",{"_540":309,"_541":2097,"_573":2098,"_561":2111},"World Tours Agentforce",{"_575":2099,"_561":2103,"_591":2104},{"_547":2100,"_580":2101,"_581":2102},{"_549":550,"_109":1987,"_552":1948},"Plongez-vous dans les derniers World Tours Agentforce et profitez de sessions animées par des experts, de diffusions exclusives et des dernières démonstrations de produits, disponibles à la demande."," Agentforce World Tours","1755805770445_iai",[2105],{"_540":280,"_262":2106,"_594":2107,"_561":2110},"Inscrivez‑vous dès aujourd'hui pour être le premier informé de la tenue d'un World Tour Agentforce dans une ville près de chez vous.",{"_109":2108,"_552":2109,"_549":1997,"_570":182},"Retenez la date du prochain World Tour Agentforce","https://www.salesforce.com/form/event/af25-save-the-date/?d=pb","1757100254232_128","1755805711814_10zl",{"_540":324,"_541":2113,"_573":2114,"_561":2146},"Salesforce+",{"_575":2115,"_561":2120,"_591":2121},{"_547":2116,"_581":2113,"_580":2119},{"_549":550,"_109":2117,"_552":2118},"Explorez Salesforce+","https://www.salesforce.com/plus","Stimulez votre croissance et transformez votre entreprise grâce à nos événements gratuits en direct et à la demande.","1755805969040_eoi",[2122,2128,2134,2140],{"_540":280,"_262":2123,"_594":2124,"_561":2127},"Visionnez l'événement incontournable du monde de la tech, qui se tiendra du 14 au 16 octobre.",{"_109":2125,"_552":2126,"_549":550,"_570":182},"Regardez Dreamforce en direct","https://www.salesforce.com/plus/experience/dreamforce_2025","1755806014842_j8h",{"_540":227,"_262":2129,"_594":2130,"_561":2133},"Rejoignez-nous pour découvrir comment les agents IA favorisent la réussite client.",{"_109":2131,"_552":2132,"_549":550,"_570":182},"Agentforce et l'IA","https://www.salesforce.com/plus/explore/explore-agentforce-ai","1755806330150_1bnz",{"_540":301,"_262":2135,"_594":2136,"_561":2139},"Découvrez des démonstrations, des formations et des annonces de nouveautés autour des données et de l’IA.",{"_109":2137,"_552":2138,"_549":550,"_570":182},"Données, analytique et intégration","https://www.salesforce.com/plus/explore/data-analytics-integration","1755806352508_1d3o",{"_540":317,"_262":2141,"_594":2142,"_561":2145},"Sauvegardez le contenu qui vous plaît pour le regarder plus tard.",{"_109":2143,"_552":2144,"_549":550,"_570":182},"Ma liste","https://www.salesforce.com/plus/mylist","1755806369221_1cwr","1755805955051_vzu",{"_540":332,"_541":2148,"_573":2149,"_561":2185},"Plus d'événements Salesforce",{"_575":2150,"_561":2153,"_591":2154},{"_547":2151,"_581":2148,"_580":2152},{"_549":550,"_109":1947,"_552":1948},"Plongez-vous dans les temps forts des événements passés et explorez du contenu à la demande autour de chaque métier et secteur d'activité.","1755807902881_17ec",[2155,2161,2167,2173,2179],{"_540":280,"_262":2156,"_594":2157,"_561":2160},"Participez à des webinaires en direct ou écoutez-les à la demande, à tout moment.",{"_109":2158,"_552":2159,"_549":550,"_570":182},"Webinaires","https://www.salesforce.com/fr-ca/events/webinars","1755807940599_yi3",{"_540":227,"_262":2162,"_594":2163,"_561":2166},"Apprenez auprès de vos pairs, développez votre réseau Salesforce et apportez votre contribution à la communauté.",{"_109":2164,"_552":2165,"_549":550,"_570":182},"Animé par la communauté","https://trailhead.salesforce.com/community/conferences/","1755808154872_15li",{"_540":301,"_262":2168,"_594":2169,"_561":2172},"Renforcez votre connaissance des produits et bénéficiez de conseils d’experts Salesforce pour l’implémentation et l’adoption.",{"_109":2170,"_552":2171,"_549":550,"_570":182},"Événements dédiés à la réussite client","https://cs.salesforce.com/","1755808174009_p25",{"_540":317,"_262":2174,"_594":2175,"_561":2178},"Apprenez les fondements théoriques et expérimentez les dernières innovations produits.",{"_109":2176,"_552":2177,"_549":550,"_570":182},"Événements dédiés aux développeurs","https://developer.salesforce.com/events","1755808191448_1b1j",{"_540":348,"_262":2180,"_594":2181,"_561":2184},"Rejoignez des groupes pour rencontrer des Trailblazers, collaborer et acquérir de nouvelles compétences.",{"_109":2182,"_552":2183,"_549":550,"_570":182},"Groupes d'utilisateurs locaux","https://trailblazercommunitygroups.com/","1755808212630_xjo","1755806658673_1b50",{"_540":348,"_541":2187,"_543":2188,"_561":2194,"_563":2195},"Formations",{"_545":546,"_547":2189,"_555":2192,"_541":2193},{"_549":550,"_109":2190,"_552":2191},"S'inscrire gratuitement","https://trailblazer.me/","Bénéficiez gratuitement de nos formations, de notre communauté et de notre assistance.","Devenez un Trailblazer","1731438979479_c7h",[2196,2243,2272,2307,2340],{"_540":280,"_541":2197,"_573":2198,"_561":2242},"Formations sur Trailhead",{"_575":2199,"_561":2204,"_591":2205},{"_547":2200,"_581":2197,"_580":2203},{"_549":550,"_109":2201,"_552":2202},"Explorer Trailhead","https://trailhead.salesforce.com/fr/","Formez-vous partout avec Trailhead, notre plateforme gratuite d'apprentissage en ligne.","1731439402436_f5e",[2206,2212,2218,2224,2230,2236],{"_540":280,"_262":2207,"_594":2208,"_561":2211},"Découvrez des programmes de formation animés par des experts pour développer vos compétences Salesforce et donner un nouvel élan à votre carrière.",{"_109":2209,"_552":2210,"_549":550,"_570":182},"Trailblazer Workforce Partner Programs","https://www.salesforce.com/workforce-development/","1784647599437_s8g",{"_540":227,"_262":2213,"_594":2214,"_561":2217},"Explorez les parcours d'apprentissage pour acquérir des compétences recherchées.",{"_109":2215,"_552":2216,"_549":550,"_570":182},"Parcours","https://trailhead.salesforce.com/fr/trails/","1731439402436_3j2",{"_540":301,"_262":2219,"_594":2220,"_561":2223},"Accélérez votre apprentissage grâce aux experts Salesforce.",{"_109":2221,"_552":2222,"_549":550,"_570":182},"Apprentissage dirigé par des experts","https://trailheadacademy.salesforce.com/fr/","1731439402436_9p1",{"_540":317,"_262":2225,"_594":2226,"_561":2229},"Obtenez des certifications Salesforce reconnues pour enrichir votre CV.",{"_109":2227,"_552":2228,"_549":550,"_570":182},"Certification Salesforce","https://trailhead.salesforce.com/fr/credentials/administratoroverview/","1731439402436_5xn",{"_540":348,"_262":2231,"_594":2232,"_561":2235},"Trouvez votre voie dans l'écosystème Salesforce.",{"_109":2233,"_552":2234,"_549":550,"_570":182},"Parcours professionnels","https://trailhead.salesforce.com/fr/career-path/","1731439402436_je6",{"_540":309,"_262":2237,"_594":2238,"_561":2241},"Découvrez des cursus et des ressources gratuits destinés aux étudiants et aux enseignants.",{"_109":2239,"_552":2240,"_549":550,"_570":182},"Programmes académiques de Salesforce","https://www.salesforce.com/workforce-development/higher-education/","1780341855833_tov","1731439402436_g9c",{"_540":227,"_541":2244,"_573":2245,"_561":2271},"Essayer Salesforce gratuitement",{"_575":2246,"_561":2251,"_591":2252},{"_547":2247,"_581":2244,"_580":2250},{"_549":550,"_109":2248,"_552":2249},"Découvrir","https://www.salesforce.com/fr-ca/crm/free-trial/","Découvrez les offres d'essai gratuit pour les produits Salesforce axés sur les données, l'analytique et la CRM, à destination des entreprises de toutes tailles et de tous secteurs.","1731439402436_l1b",[2253,2259,2265],{"_540":280,"_262":2254,"_594":2255,"_561":2258},"La suite CRM gratuite incluant Service, les ventes, le marketing et Slack pour deux utilisateurs maximum.",{"_109":2256,"_552":2257,"_549":1997,"_570":182},"Suite gratuite","https://www.salesforce.com/fr-ca/form/signup/free-crm/?d=pb","1763144970970_jgy",{"_540":227,"_262":2260,"_594":2261,"_561":2264},"Les outils de marketing, de vente, de Service et de commerce dont vous avez besoin pour réussir — le tout dans une seule suite CRM.",{"_109":2262,"_552":2263,"_549":1997,"_570":182},"Suite Starter","https://www.salesforce.com/fr-ca/form/signup/freetrial-salesforce-starter/?d=pb","1757521966223_1a4r",{"_540":301,"_262":2266,"_594":2267,"_561":2270},"Créez des applications d'entreprise rapidement et commencez à utiliser Agentforce et Data Cloud.",{"_109":2268,"_552":2269,"_549":1997,"_570":182},"Developer Edition","https://www.salesforce.com/fr-ca/form/developer-signup/?d=pb","1757522150200_16jw","1731439402436_nt8",{"_540":301,"_541":2273,"_573":2274,"_561":2306},"Débuter avec Salesforce",{"_575":2275,"_561":2280,"_591":2281},{"_547":2276,"_581":2273,"_580":2279},{"_549":550,"_109":2277,"_552":2278},"En savoir plus sur Salesforce :","https://www.salesforce.com/fr-ca/products/what-is-salesforce/","Salesforce est le n° 1 du CRM intégrant l'IA, proposant des agents IA, des données et des applications CRM sur une unique plateforme unifiée.","1757522267592_10nr",[2282,2288,2294,2300],{"_540":280,"_262":2283,"_594":2284,"_561":2287},"Découvrez tout ce qu'il y a à savoir sur le CRM, ce qu'il vous permet de faire et comment il améliore la relation client.",{"_109":2285,"_552":2286,"_549":550,"_570":182},"Présentation du CRM","https://www.salesforce.com/fr-ca/crm/what-is-crm/","1757522294634_9lr",{"_540":227,"_262":2289,"_594":2290,"_561":2293},"Les applications Salesforce leaders de leurs catégories pour Service, es ventes, le marketing, le commerce, l'IT et bien plus encore.",{"_109":2291,"_552":2292,"_549":550,"_570":182},"Qu'est-ce que Customer 360 ?","https://www.salesforce.com/blog/what-exactly-is-salesforce-customer-360/","1757530179366_sgz",{"_540":301,"_262":2295,"_594":2296,"_561":2299},"En savoir plus sur les agents IA et comment ils aident votre entreprise.",{"_109":2297,"_552":2298,"_549":550,"_570":182},"Que sont les agents d'IA ?","https://www.salesforce.com/fr-ca/agentforce/ai-agents/","1757530214480_1a56",{"_540":317,"_262":2301,"_594":2302,"_561":2305},"Il s'agit d'une main-d'œuvre digitale toujours active qui renforce chaque employé, chaque service et chaque processus métier afin d'améliorer l'expérience client.",{"_109":2303,"_552":2304,"_549":550,"_570":182},"Qu'est-ce qu'Agentforce ?","https://www.salesforce.com/fr-ca/agentforce/video/","1757530234579_myo","1757522226993_vvb",{"_540":317,"_541":2308,"_573":2309,"_561":2271},"Blogs",{"_575":2310,"_561":2251,"_591":2315},{"_547":2311,"_581":2308,"_580":2314},{"_549":550,"_109":2312,"_552":2313},"Découvrir les blogs","https://www.salesforce.com/blog-hub/","Bénéficiez de conseils et d'insights d'experts pour optimiser votre parcours digital.",[2316,2322,2328,2334],{"_540":280,"_262":2317,"_594":2318,"_561":2321},"Accédez aux informations les plus récentes sur l'IA, les données, la main-d'œuvre digitale et plus encore.",{"_109":2319,"_552":2320,"_549":550,"_570":182},"The 360 Blog","https://www.salesforce.com/fr/blog/","1757530365617_17bm",{"_540":227,"_262":2323,"_594":2324,"_561":2327},"Suivez les travaux de l'équipe de recherche en matière d'IA de Salesforce et restez à la pointe de la technologie.",{"_109":2325,"_552":2326,"_549":550,"_570":182},"Blog sur la recherche en matière d'IA","https://www.salesforce.com/fr/blog/category/generative-ai/","1757530388594_odo",{"_540":301,"_262":2329,"_594":2330,"_561":2333},"Découvrez les dernières innovations en matière d'outils, ainsi que des insights et des sources d'inspiration.",{"_109":2331,"_552":2332,"_549":550,"_570":182},"Developer Blog","https://developer.salesforce.com/blogs","1757530416130_h69",{"_540":317,"_262":2335,"_594":2336,"_561":2339},"Développez votre carrière grâce aux contenus, formations et événements les plus récents en matière de vente — le tout au sein de la première communauté commerciale au monde.",{"_109":2337,"_552":2338,"_549":550,"_570":182},"Salesblazer","https://www.salesforce.com/fr/blog/category/sales/","1757530437868_bfc",{"_540":348,"_541":2341,"_573":2342,"_561":2373},"Ressources",{"_575":2343,"_561":2348,"_591":2349},{"_547":2344,"_581":2341,"_580":2347},{"_549":550,"_109":2345,"_552":2346},"Explorer toutes les ressources","https://www.salesforce.com/fr-ca/resources/","Accédez à des articles, des guides, des études, ainsi qu'aux meilleures pratiques et bien plus encore, gratuitement.","1757530734911_168m",[2350,2356,2361,2367],{"_540":280,"_262":2351,"_594":2352,"_561":2355},"Lisez les dernières études et les derniers rapports des analystes commerciaux les plus connus au monde.",{"_109":2353,"_552":2354,"_549":550,"_570":182},"Rapports d'analyse","https://www.salesforce.com/fr-ca/company/analyst-reports/","1757530760587_16pn",{"_540":227,"_262":2357,"_594":2358,"_561":2360},"Découvrez les applications partenaires Salesforce, leaders du secteur, ainsi que leurs experts.",{"_109":2359,"_552":1160,"_549":550,"_570":182},"Partenaires","1757530781766_dxr",{"_540":301,"_262":2362,"_594":2363,"_561":2366},"Accédez à des guides pour développeurs, des tutoriels, des exemples de code et des références d’API.",{"_109":2364,"_552":2365,"_549":550,"_570":182},"Documentation pour les développeurs","https://developer.salesforce.com/docs","1757530800593_wcl",{"_540":317,"_262":2368,"_594":2369,"_561":2372},"Inscrivez-vous pour recevoir les derniers conseils et insights Salesforce, spécialement adaptés pour vous.",{"_109":2370,"_552":2371,"_549":1997,"_570":182},"Newsletter","https://www.salesforce.com/fr-ca/form/other/blog-newsletter/?d=pb","1757530853053_16q7","1757530474461_5dx",{"_540":309,"_541":2375,"_543":2376,"_561":2380,"_563":2381},"Proactif",{"_545":546,"_547":2377,"_555":2378,"_541":2379},{"_549":550,"_109":2248,"_552":1197},"Obtenez des réponses rapidement avec Agentforce. Explorez la documentation sur les produits, accédez aux ressources d'apprentissage, consignez des requêtes, etc.","Vous avez des questions ? Nous pouvons vous aider.","1731438979482_12po",[2382,2408,2455,2474],{"_540":280,"_541":2383,"_573":2384,"_561":2407},"Aide et documentation",{"_575":2385,"_561":2389,"_591":2390},{"_547":2386,"_581":2383,"_580":2388},{"_549":550,"_109":2387,"_552":1197},"Demander à Agentforce dans l'Aide Salesforce","Besoin d'aide ? Demandez à Agentforce. Bénéficiez de toute l'assistance dont vous avez besoin, où que vous soyez : trouvez de la documentation, accédez aux ressources d'apprentissage, consignez des requêtes, etc.","1731439402437_xzc",[2391,2397,2401],{"_540":280,"_262":2392,"_594":2393,"_561":2396},"Trouvez des informations actualisées sur les bugs technologiques et les solutions de contournement, ainsi que leur statut.",{"_109":2394,"_552":2395,"_549":550,"_570":182},"Problèmes connus","https://help.salesforce.com/s/issues?language=fr","1731439402437_tzh",{"_540":227,"_262":2398,"_594":2399,"_561":2400},"Trouvez des tutoriels, des exemples de code, des guides pour les développeurs et des références d'API.",{"_109":2364,"_552":2365,"_549":550,"_570":182},"1731439402437_11r5",{"_540":301,"_262":2402,"_594":2403,"_561":2406},"Explorez les diagrammes, les guides de prise de décision et les ressources pour concevoir des solutions fiables, simples et adaptables.",{"_109":2404,"_552":2405,"_549":550,"_570":182},"Centre d'architecture","https://architect.salesforce.com/","1758128260352_x5z","1731439402437_cpd",{"_540":227,"_541":2409,"_573":2410,"_561":2454},"Communautés",{"_575":2411,"_561":2416,"_591":2417},{"_547":2412,"_580":2415,"_581":2409},{"_549":550,"_552":2413,"_109":2414},"https://www.salesforce.com/communities/","Découvrir les communautés","Rencontrez du monde, développez des compétences, trouvez des applications et des experts, et partagez votre feedback en rejoignant les communautés Salesforce.","1731439402437_cta",[2418,2424,2430,2436,2442,2448],{"_540":280,"_262":2419,"_594":2420,"_561":2423},"Entrez en contact avec vos pairs pour acquérir des compétences et évoluer.",{"_109":2421,"_552":2422,"_549":550,"_570":182},"Communauté Trailblazer","https://trailhead.salesforce.com/fr/trailblazer-community/feed","1731439402437_18at",{"_540":227,"_262":2425,"_594":2426,"_561":2429},"Entrez en contact avec les utilisateurs finaux, les administrateurs et les développeurs de Slack.",{"_109":2427,"_552":2428,"_549":550,"_570":182},"Communauté Slack","https://trailhead.salesforce.com/fr/trailblazer-community/neighborhoods/slack","1749505950522_8y2",{"_540":301,"_262":2431,"_594":2432,"_561":2435},"Entrez en contact avec les développeurs, les architectes et les utilisateurs professionnels de MuleSoft.",{"_109":2433,"_552":2434,"_549":550,"_570":182},"Communauté MuleSoft","https://trailhead.salesforce.com/fr/trailblazer-community/neighborhoods/mulesoft","1749506008516_8nb",{"_540":317,"_262":2437,"_594":2438,"_561":2441},"Entrez en contact avec les analystes, les administrateurs, les développeurs et les utilisateurs professionnels de Tableau.",{"_109":2439,"_552":2440,"_549":550,"_570":182},"Communauté Tableau","https://trailhead.salesforce.com/fr/trailblazer-community/neighborhoods/tableau","1752087516511_aom",{"_540":348,"_262":2443,"_594":2444,"_561":2447},"Collaborate, learn and manage your partner 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