Lisez ce rapport pour découvrir comment :

exploiter les agents IA pour transformer le service client ;
interagir avec les IA vocale et multimodale ;
rendre votre service client de terrain plus sûr et plus efficace avec l'IA agentique.

Vous avez des questions ? Contactez-nous au (+33) 8 05 08 21 31

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Le tout en un seul et unique lieu.",{"_109":1950,"_552":1951,"_549":550,"_570":182},"Pourquoi Dreamforce ","https://www.salesforce.com/dreamforce/why-dreamforce/","1755803570663_fu9",{"_540":227,"_262":1954,"_594":1955,"_561":1958},"Explorez plus de 1 600 sessions couvrant tous les secteurs d’activité, métiers et produits, conçues pour vous aider à relever chaque défi de votre entreprise.",{"_109":1956,"_552":1957,"_549":550,"_570":182},"Sessions","https://reg.salesforce.com/flow/plus/df26/sessioncatalog/page/catalog","1755803592849_cpx",{"_540":301,"_262":1960,"_594":1961,"_561":1964},"Trouvez toutes les réponses à vos questions sur l’événement : inscription, déplacements, hébergement et conseils pratiques sur place.",{"_109":1962,"_552":1963,"_549":550,"_570":182},"FAQ","https://www.salesforce.com/dreamforce/faq/","1755803644187_2jj","1755803393201_pv1",{"_540":227,"_541":1967,"_573":1968,"_561":1995},"TDX",{"_575":1969,"_561":1974,"_591":1975},{"_547":1970,"_581":1967,"_580":1973},{"_549":550,"_109":1971,"_552":1972},"En savoir plus","https://www.salesforce.com/tdx/","Revivez les meilleurs moments de TDX 2025 avec des sessions techniques à la demande, des analyses approfondies sur les produits et des discussions animées par la communauté.","1755804012480_m9x",[1976,1983,1989],{"_540":280,"_262":1977,"_594":1978,"_561":1982},"Participez à la conférence incontournable dédiée aux développeurs, administrateurs et architectes Salesforce – réservez votre place dès maintenant.",{"_109":1979,"_552":1980,"_549":1981,"_570":182},"Retenez la date de TDX 2026","https://www.salesforce.com/form/event/tdx26-save-the-date/?d=pb","_blank","1755804056604_2h6",{"_540":227,"_262":1984,"_594":1985,"_561":1988},"Découvrez la keynote présentant les dernières innovations en matière d'agents IA, de données, d'intégration, d'automatisation et bien plus encore.",{"_109":1986,"_552":1987,"_549":550,"_570":182},"Keynote principale de TDX 2025","https://www.salesforce.com/plus/experience/tdx_2025/series/tdx_2025_highlights/episode/episode-s1e1","1755804089343_115t",{"_540":301,"_262":1990,"_594":1991,"_561":1994},"Découvrez les sessions, les annonces et les temps forts de la communauté les plus marquants de TDX 2025.",{"_109":1992,"_552":1993,"_549":550,"_570":182},"Le meilleur de TDX 2025","https://www.salesforce.com/plus/experience/tdx_2025/series/tdx_2025_highlights","1755804119732_f8f","1755803974009_9vb",{"_540":301,"_541":1997,"_573":1998,"_561":2023},"Connections",{"_575":1999,"_561":2003,"_591":2004},{"_547":2000,"_581":1997,"_580":2002},{"_549":550,"_109":1971,"_552":2001},"https://www.salesforce.com/connections/","Revivez les temps forts de Connections 2025 et découvrez les dernières innovations dédiées aux spécialistes marketing.","1755804254175_azo",[2005,2011,2017],{"_540":280,"_262":2006,"_594":2007,"_561":2010},"Participez à l'événement marketing et commercial de l'année. Notez la date dans votre agenda et rejoignez‑nous pour découvrir de nouvelles idées, innovations et inspirations.",{"_109":2008,"_552":2009,"_549":1981,"_570":182},"Retenez la date de Connections 2026","https://www.salesforce.com/form/event/cnx26-save-the-date/?d=pb","1755804303578_mhi",{"_540":227,"_262":2012,"_594":2013,"_561":2016},"Découvrez la présentation qui ouvre la voie à l'ère agentique, où l'engagement client prend une toute nouvelle dimension.",{"_109":2014,"_552":2015,"_549":550,"_570":182},"Keynote principale de Connections 2025","https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e1","1755804319747_11xu",{"_540":301,"_262":2018,"_594":2019,"_561":2022},"Découvrez les sessions phares, les démonstrations de produits et les enseignements clés.",{"_109":2020,"_552":2021,"_549":550,"_570":182},"Le meilleur de Connections 2025","https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights","1757000222379_mkf","1755804229879_rnn",{"_540":317,"_541":2025,"_573":2026,"_561":2051},"Conférence Tableau",{"_575":2027,"_561":2031,"_591":2032},{"_547":2028,"_580":2030,"_581":2025},{"_549":550,"_109":1971,"_552":2029},"https://www.salesforce.com/tableau-conference/","Revivez l'effervescence de la Conférence Tableau 2025 grâce à des keynotes, formations et témoignages du monde entier, disponibles à la demande.","1755805057533_14lt",[2033,2039,2045],{"_540":280,"_262":2034,"_594":2035,"_561":2038},"Notez la date de l'événement data incontournable dans votre agenda — venez à la rencontre de la communauté Tableau et affinez vos compétences analytiques.",{"_109":2036,"_552":2037,"_549":1981,"_570":182},"Retenez la date de la Conférence Tableau 2026","https://www.salesforce.com/form/event/tc26-save-the-date/?d=pb","1755805107924_1doe",{"_540":227,"_262":2040,"_594":2041,"_561":2044},"Découvrez la keynote dévoilant l'avenir des données et de l'analyse, avec des innovations produits et des témoignages de clients inspirants.",{"_109":2042,"_552":2043,"_549":550,"_570":182},"Conférence Tableau 2025","https://www.salesforce.com/plus/experience/tableau_conference_2025/series/tableau_conference_2025_highlights/episode/episode-s1e1","1755805189776_mk9",{"_540":301,"_262":2046,"_594":2047,"_561":2050},"Retrouvez les sessions phares, les visualisations de données et les enseignements clés du grand rassemblement des passionnés de data.",{"_109":2048,"_552":2049,"_549":550,"_570":182},"Le meilleur de la conférence Tableau 2025","https://www.salesforce.com/plus/experience/tableau_conference_2025/series/tableau_conference_2025_highlights","1755805211379_p0k","1755804792993_4bt",{"_540":348,"_541":2053,"_573":2054,"_561":2079},"Education Summit ",{"_575":2055,"_561":2059,"_591":2060},{"_547":2056,"_581":2053,"_580":2058},{"_549":550,"_109":1971,"_552":2057},"https://www.salesforce.com/events/education-summit/","Revivez l'Education Summit 2025 et découvrez un avenir où les humains et les agents conjuguent leurs forces pour favoriser la réussite des apprenants et des institutions.","1755805302923_6fo",[2061,2067,2073],{"_540":280,"_262":2062,"_594":2063,"_561":2066},"Rejoignez les leaders, innovateurs et Trailblazers spécialisés dans le domaine de l'éducation lors du prochain Education Summit.",{"_109":2064,"_552":2065,"_549":1981,"_570":182},"Retenez la date de l'Education Summit 2026","https://www.salesforce.com/form/event/eds26-save-the-date/?d=pb","1755805651459_ldj",{"_540":227,"_262":2068,"_594":2069,"_561":2072},"Assistez à des sessions de formation innovantes pour adopter une approche axée sur les agents dans le domaine de l'éducation.",{"_109":2070,"_552":2071,"_549":550,"_570":182},"Les temps forts de l'Education Summit 2025","https://www.salesforce.com/plus/experience/education_summit_2025/series/best_of_education_summit_2025","1755805676751_otc",{"_540":301,"_262":2074,"_594":2075,"_561":2078},"Rejoignez des Agentblazers issus d'universités de premier plan pour adopter une approche axée sur les agents dans le domaine de l'éducation.",{"_109":2076,"_552":2077,"_549":550,"_570":182},"Adoptez une approche axée sur les agents dans le domaine de l'éducation","https://www.salesforce.com/plus/experience/education_summit_2025/series/best_of_education_summit_2025/episode/episode-s1e1","1756493368518_12qf","1755805237011_o5x",{"_540":309,"_541":2081,"_561":2082,"_573":2083},"World Tours Agentforce","1775830081489_e6m",{"_575":2084,"_561":2090},{"_547":2085,"_581":2088,"_580":2089},{"_549":550,"_109":2086,"_552":2087},"Regarder le replay","https://www.salesforce.com/fr/events/paris/","Agentforce World Tour - Paris","Ouvrez les portes de l'Entreprise Agentique. Découvrez comment la collaboration entre agents IA, humains et data transforme l’expérience client.","1775830111866_tj5",{"_540":324,"_541":2092,"_573":2093,"_561":2125},"Salesforce+",{"_575":2094,"_561":2099,"_591":2100},{"_547":2095,"_581":2092,"_580":2098},{"_549":550,"_109":2096,"_552":2097},"Explorez Salesforce+","https://www.salesforce.com/plus","Stimulez votre croissance et transformez votre entreprise grâce à nos événements gratuits en direct et à la demande.","1755805969040_eoi",[2101,2107,2113,2119],{"_540":280,"_262":2102,"_594":2103,"_561":2106},"Visionnez l'événement incontournable du monde de la tech, qui se tiendra du 14 au 16 octobre.",{"_109":2104,"_552":2105,"_549":550,"_570":182},"Regardez Dreamforce en direct","https://www.salesforce.com/plus/experience/dreamforce_2025","1755806014842_j8h",{"_540":227,"_262":2108,"_594":2109,"_561":2112},"Rejoignez-nous pour découvrir comment les agents IA favorisent la réussite client.",{"_109":2110,"_552":2111,"_549":550,"_570":182},"Agentforce et l'IA","https://www.salesforce.com/plus/explore/explore-agentforce-ai","1755806330150_1bnz",{"_540":301,"_262":2114,"_594":2115,"_561":2118},"Découvrez des démonstrations, des formations et des annonces de nouveautés autour des données et de l’IA.",{"_109":2116,"_552":2117,"_549":550,"_570":182},"Données, analytique et intégration","https://www.salesforce.com/plus/explore/data-analytics-integration","1755806352508_1d3o",{"_540":317,"_262":2120,"_594":2121,"_561":2124},"Sauvegardez le contenu qui vous plaît pour le regarder plus tard.",{"_109":2122,"_552":2123,"_549":550,"_570":182},"Ma liste","https://www.salesforce.com/plus/mylist","1755806369221_1cwr","1755805955051_vzu",{"_540":332,"_541":2127,"_573":2128,"_561":2164},"Plus d'événements Salesforce",{"_575":2129,"_561":2132,"_591":2133},{"_547":2130,"_581":2127,"_580":2131},{"_549":550,"_109":1931,"_552":1932},"Plongez-vous dans les temps forts des événements passés et explorez du contenu à la demande autour de chaque métier et secteur d'activité.","1755807902881_17ec",[2134,2140,2146,2152,2158],{"_540":280,"_262":2135,"_594":2136,"_561":2139},"Participez à des webinaires en direct ou écoutez-les à la demande, à tout moment.",{"_109":2137,"_552":2138,"_549":550,"_570":182},"Webinaires","https://www.salesforce.com/fr/events/webinars","1755807940599_yi3",{"_540":227,"_262":2141,"_594":2142,"_561":2145},"Apprenez auprès de vos pairs, développez votre réseau Salesforce et apportez votre contribution à la communauté.",{"_109":2143,"_552":2144,"_549":550,"_570":182},"Animé par la communauté","https://trailhead.salesforce.com/community/conferences/","1755808154872_15li",{"_540":301,"_262":2147,"_594":2148,"_561":2151},"Renforcez votre connaissance des produits et bénéficiez de conseils d’experts Salesforce pour l’implémentation et l’adoption.",{"_109":2149,"_552":2150,"_549":550,"_570":182},"Événements dédiés à la réussite client","https://cs.salesforce.com/","1755808174009_p25",{"_540":317,"_262":2153,"_594":2154,"_561":2157},"Apprenez les fondements théoriques et expérimentez les dernières innovations produits.",{"_109":2155,"_552":2156,"_549":550,"_570":182},"Événements dédiés aux développeurs","https://developer.salesforce.com/events","1755808191448_1b1j",{"_540":348,"_262":2159,"_594":2160,"_561":2163},"Rejoignez des groupes pour rencontrer des Trailblazers, collaborer et acquérir de nouvelles compétences.",{"_109":2161,"_552":2162,"_549":550,"_570":182},"Groupes d'utilisateurs locaux","https://trailblazercommunitygroups.com/","1755808212630_xjo","1755806658673_1b50",{"_540":348,"_541":2166,"_543":2167,"_561":2172,"_563":2173},"Formations",{"_545":546,"_547":2168,"_555":2171,"_541":1923},{"_549":550,"_109":2169,"_552":2170},"S'inscrire gratuitement","https://trailblazer.me/","Bénéficiez gratuitement de nos formations, de notre communauté et de notre accompagnement.","1731438979479_c7h",[2174,2221,2248,2283,2316],{"_540":280,"_541":2175,"_573":2176,"_561":2220},"Apprendre sur Trailhead",{"_575":2177,"_561":2182,"_591":2183},{"_547":2178,"_581":2175,"_580":2181},{"_549":550,"_109":2179,"_552":2180},"Explorer Trailhead","https://trailhead.salesforce.com/fr/","Formez-vous partout avec Trailhead, notre plateforme gratuite d'apprentissage en ligne.","1731439402436_f5e",[2184,2190,2196,2202,2208,2214],{"_540":280,"_262":2185,"_594":2186,"_561":2189},"Découvrez des programmes de formation animés par des experts pour développer vos compétences Salesforce et donner un nouvel élan à votre carrière.",{"_109":2187,"_552":2188,"_549":550,"_570":182},"Trailblazer Workforce Partner Programs","https://www.salesforce.com/workforce-development/","1784647599437_s8g",{"_540":227,"_262":2191,"_594":2192,"_561":2195},"Explorez les parcours d'apprentissage pour acquérir des compétences recherchées.",{"_109":2193,"_552":2194,"_549":550,"_570":182},"Parcours","https://trailhead.salesforce.com/fr/trails/","1731439402436_3j2",{"_540":301,"_262":2197,"_594":2198,"_561":2201},"Accélérez votre apprentissage grâce aux experts Salesforce.",{"_109":2199,"_552":2200,"_549":550,"_570":182},"Apprentissage dirigé par des experts","https://trailheadacademy.salesforce.com/fr/home","1731439402436_9p1",{"_540":317,"_262":2203,"_594":2204,"_561":2207},"Obtenez des certifications Salesforce reconnues pour enrichir votre CV.",{"_109":2205,"_552":2206,"_549":550,"_570":182},"Certification Salesforce","https://trailhead.salesforce.com/fr/credentials/administratoroverview/","1731439402436_5xn",{"_540":348,"_262":2209,"_594":2210,"_561":2213},"Trouvez votre voie dans l'écosystème Salesforce.",{"_109":2211,"_552":2212,"_549":550,"_570":182},"Parcours 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?","https://www.salesforce.com/fr/agentforce/video/","1757530234579_myo","1757522226993_vvb",{"_540":317,"_541":2284,"_573":2285,"_561":2247},"Blogs",{"_575":2286,"_561":2229,"_591":2291},{"_547":2287,"_581":2284,"_580":2290},{"_549":550,"_109":2288,"_552":2289},"Découvrir les blogs","https://www.salesforce.com/blog-hub/","Bénéficiez de conseils et d'insights d'experts pour optimiser votre stratégie.",[2292,2298,2304,2310],{"_540":280,"_262":2293,"_594":2294,"_561":2297},"Accédez aux dernières informations sur l'IA, les données, et bien plus encore.",{"_109":2295,"_552":2296,"_549":550,"_570":182},"Blog Salesforce","https://www.salesforce.com/fr/blog/","1757530365617_17bm",{"_540":227,"_262":2299,"_594":2300,"_561":2303},"Suivez les travaux de l'équipe de recherche en IA de Salesforce et restez à la pointe de la technologie.",{"_109":2301,"_552":2302,"_549":550,"_570":182},"Blog sur la recherche en matière 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et bien plus encore.","1757530734911_168m",[2326,2332,2338,2344],{"_540":280,"_262":2327,"_594":2328,"_561":2331},"Lisez les dernières études et les derniers rapports des analystes commerciaux les plus reconnus au monde.",{"_109":2329,"_552":2330,"_549":550,"_570":182},"Rapports d'analyse","https://www.salesforce.com/company/analyst-reports/","1757530760587_16pn",{"_540":227,"_262":2333,"_594":2334,"_561":2337},"Découvrez les applications et experts partenaires de Salesforce les plus performants de chaque secteur.",{"_109":2335,"_552":2336,"_549":550,"_570":182},"Partenaires","https://www.salesforce.com/partners/","1757530781766_dxr",{"_540":301,"_262":2339,"_594":2340,"_561":2343},"Accédez à des guides, des tutoriels, des références d’API et bien d'autres ressources dédiées aux développeurs.",{"_109":2341,"_552":2342,"_549":550,"_570":182},"Documentation pour les 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Explorez la documentation sur les produits, accédez aux ressources d'apprentissage, transmettez des requêtes, et bien plus encore.","Vous avez des questions ? Nous sommes là pour vous aider.","1731438979482_12po",[2360,2386,2433,2451],{"_540":280,"_541":2361,"_573":2362,"_561":2385},"Aide et documentation",{"_575":2363,"_561":2367,"_591":2368},{"_547":2364,"_581":2361,"_580":2366},{"_549":550,"_109":2365,"_552":2355},"Poser une question à Agentforce dans Salesforce Help","Besoin d'aide ? Demandez à Agentforce. Documentation, ressources d'apprentissage, requêtes... Bénéficiez de toute l'assistance dont vous avez besoin, où que vous soyez.","1731439402437_xzc",[2369,2375,2379],{"_540":280,"_262":2370,"_594":2371,"_561":2374},"Accédez aux informations les plus récentes sur les incidents techniques, leur statut et les solutions palliatives.",{"_109":2372,"_552":2373,"_549":550,"_570":182},"Problèmes connus","https://help.salesforce.com/s/issues?language=fr","1731439402437_tzh",{"_540":227,"_262":2376,"_594":2377,"_561":2378},"Accédez à des tutoriels, des samples de code, des guides pour les développeurs et des références d’API.",{"_109":2341,"_552":2342,"_549":550,"_570":182},"1731439402437_11r5",{"_540":301,"_262":2380,"_594":2381,"_561":2384},"Explorez des schémas, des guides d'aide à la décision et des ressources pour concevoir des solutions fiables, simples et évolutives.",{"_109":2382,"_552":2383,"_549":550,"_570":182},"Centre 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