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Build public trust and connection with Agentforce for Public Sector.
Modernize government service and increase operational efficiency with proactive agents and automation. Unify and harmonize data on a compliance-enabled cloud. Innovate faster with a low code application platform for government.
Learn how government agencies and their partners lead with the #1 AI CRM.
Get the benefits of government CRM powered by Salesforce.
70
%
reduction in call volume*
Salesforce helps government agencies decrease cost to serve by deflecting case loads to self service and digital channels.
20
%
increase in worker efficiency*
Salesforce helps government agencies automate administrative tasks to improve worker productivity.
104
%
return on IT investment*
Salesforce helps government agencies realize the value of their IT investments with increased productivity and reduced costs.
*Forrester Total Economic Impact of Salesforce Case Management for Government.
Accelerate mission success with the #1 AI CRM.
It's a long road to government digital transformation. Salesforce makes it easier with solutions designed for government. Whether you want to improve the constituent experience or modernize government operations, we have a solution just for you.
Modernize Government Experience
Deliver intelligent service across every constituent touchpoint – from self service to contact center and every communication in-between.
Modernize Government Case Management
Unlock staff productivity with an integrated view of case data, AI-powered automation, and digital-first collaboration.
Modernize Government Decision Making
Give staff the insights they need with user friendly reporting and analytics.
Modernize Government IT
Unlock rapid app development and consolidation on a low-code, low-effort platform so your organization can focus on meeting its mission.
Drive government digital transformation for your agency.
Federal Civilian
Modernize federal government operations with FedRAMP High-authorized digital solutions.
State and Local
Empower staff and elevate constituent services with CRM software for state and local government.
Defense and Intelligence
Be a fast mover in IT modernization, enhance productivity, and create decision advantages for defense and intelligence.
Health and Human Services
Connect constituents with the care they need for better health and human services outcomes.
Aerospace
Unlock data across the enterprise and provide unified digital experiences in aerospace.
Government Contractors
Strengthen customer relationships with a compliance-enabled CRM for government contractors.
Products built to meet the unique needs of government.
Government Cloud
Scale and secure your IT solutions on a government cloud designed to meet FedRAMP compliance requirements.
Public Sector Solutions
Serve the people faster with prebuilt applications to modernize government services.
See how government agencies can realize cost savings with Salesforce.
Get more value out of AI with Industries AI.
Learn how to create prompts for your business needs and bring them into the flow of work.
Maximize ROI with the #1 Success Ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Keep up with the latest Public Sector trends, insights, and resources.
Ready to take the next step with the #1 AI CRM for government?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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Salesforce for Public Sector FAQ
Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with the public and stakeholders. Specifically designed for the public sector, it uses automation and AI in government processes to help organize, automate, and orchestrate processes related to public outreach and engagement, and government service delivery.
A CRM is essential for governments to effectively manage relationships with the public, optimize government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for digital government transformation and delivering better outcomes for the public.
Government CRMs enable government organizations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.
Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organizations to increase security posture. Government buyers should also prioritize government CRMs that are designed for performance, scale, flexibility, and rapid implementation.