Learn what over 40,000 people had to share about trust in government.

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Build constituent trust and connection.

Meet the future of government with the #1 AI CRM. Modernize government service and increase operational efficiency with automation. Unify and harmonize data on a compliance-enabled cloud and innovate faster with a low code application platform for government.

Learn how government agencies and their partners lead with the #1 AI CRM.


Get the benefits of government CRM powered by Salesforce.

70 %
reduction in call volume*
Salesforce helps government agencies decrease cost to serve by deflecting case loads to self service and digital channels.
20 %
increase in worker efficiency*
Salesforce helps government agencies automate administrative tasks to improve worker productivity.
104 %
return on IT investment*
Salesforce helps government agencies realize the value of their IT investments with increased productivity and reduced costs.

Products built to meet the unique needs of government.

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Government Cloud

Scale and secure your IT solutions on a government cloud designed to meet FedRAMP compliance requirements.

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Public Sector Solutions

Serve the people faster with prebuilt applications to modernize government services.

The Total Economic Impact of Salesforce Case Management Solutions for Government

See how government agencies can realize cost savings with Salesforce.

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Maximize ROI with the #1 Success Ecosystem.

From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.

Salesforce for Public Sector FAQ

Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with constituents and stakeholders. It helps with organizing, automating, and orchestrating processes related to constituent outreach and engagement, and government service delivery.

A CRM is essential for governments to effectively manage constituent relationships, optimize government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for modernizing government operations and delivering better outcomes for citizens.

Government CRMs enable government organizations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.

Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organizations to increase security posture. Government buyers should also prioritize government CRMs that are designed for performance, scale, flexibility, and rapid implementation.