Improve Customer Experiences

Clarify Your Customer’s Experience With a Journey Map

 

Your customer's experience is complex. But you and your team can get a handle on it by using this simple visualization technique.

Far too often we get caught looking at our business from our own point of view. Instead, try looking at your business of from the customer’s perspective by creating a journey map.

We can use video to try and capture that experience. But video can make analyzing information across the entire experience challenging. After all, an experience has so many different components!

It is always helpful to see the pieces of an experience side-by-side.

Journey maps are a great way to break down your customers experience into its discrete parts.

Remember, we’re focused on seeing how things look from your customers viewpoint. A journey map isn’t about your process. Tasks or activities that you do will not be on the journey map.

Sign up to watch a Salesforce demo
Sign up to watch a Salesforce demo
Sign up to watch a Salesforce demo
Please complete all fields.
Please complete all fields.
Please complete all fields.
  • *

    Tell us a little about yourself, so we can show you the products that can help your business.

    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
Salesforce.com does not share, sell, rent, or trade personally identifiable information with third parties for promotional purposes. Privacy Policy & Security Statement
TRUSTe European Safe Harbor certification

Your business has room to grow. And we’ll prove it.

Can Salesforce transform your business, too? You bet. Get a more detailed look at all the Salesforce advantages and their potential impact by reading our e-book — it’s completely free.

GET THE E-BOOK

Questions? Our reps have answers. 1-800-667-6389

X
Questions?
Chat with a live agent. We are here to help.
Contact now >
Or call us at 1-800-667-6389.
Live Chat