Ecosystem Unscripted: Real Stories, Real Implementations

Ecosystem Unscripted strips away the script and the marketing fluff. Hear consulting partners and customers candidly share how they built their agentic enterprise together, with the hard-won lessons that come with it.

Explore the full Ecosystem Unscripted series

Ecosystem Unscripted is a series of episodes highlighting Salesforce consulting partner and customer joint success stories. The conversations are focused on real challenges and subsequent wins that our ecosystem has faced with Agentforce adoption. Explore the episodes most relevant to you. 

How Batteries Plus Reengaged Customers to Generate $20M in Pipeline

Learn how Rosetree Solution's AI-native delivery model helped Batteries Plus launch a revenue generating sales engagement agent in months.

"With Rosetree Solutions, we were able to get everything working, prove it out, and secure the support of our executives and 250 franchise owners." —Jeff Swiatek, VP of Commercial Operations at Batteries Plus

How BCU Achieved 84% Case Resolution in 90 Days Without Increasing Headcount

Discover how BCU’s partnership with NeuraFlash provided them with the expertise and support needed to launch an agent that delivers human-centered service on demand.

“BCU advises organizations to anchor on experience design and build on trusted data ... [NeuraFlash] allowed us to do just that while ensuring agentic solutions remained scalable, compliant, and impactful.” —Tyler Dowd, Senior Director of the Salesforce Program at BCU

FAQ

Ecosystem Unscripted is a video series featuring unscripted, peer-to-peer conversations between Salesforce partners and customers about real Agentforce implementations — no marketing script, just honest experiences.

The Ecosystem Unscripted series speaks to two audiences: Salesforce partners looking to benchmark delivery approaches, and customers evaluating or scaling their own Agentforce and AI agent adoption. Episodes are tagged 'For Partners' or 'For Customers' to help you find the most relevant stories.

New episodes are added on an ongoing basis as more partner-customer conversations are filmed. Sign up below to be notified when a new episode goes live.

Episodes cover real-world Agentforce implementation topics — Agentforce adoption, agentic AI implementation challenges, and lessons learned from SI partner Agentforce case studies across industries like retail, financial services, and technology.

For customer resources, visit the Customer Hub to explore Agentforce implementation stories. If you are a consulting partner, you can program related sources here and partner facing assets to drive success in the agentic era here.

Salesforce certified FDE partner provide advanced engineering expertise, complex integrations, and production-ready Agentforce deployments. Find an FDE partner here.