Dell is an agentic
enterprise, and
they're not just
trying AI. They are
jumping all in, and
it is paying off.
Because before,
they had armies
of people to handle
their critical
operations,
keeping them alive.
Sending emails,
chasing down
forms, getting approvals.
Well, today, 19
,000 users at Dell
have automated all
of the workflows
that many of us
rely on every day.
Compliance reporting,
service onboarding,
contract renewals.
And this is
amazing because it's
sitting on top of
Headless 360 at
enterprise scale.
This is not
just automation.
It is orchestration
with agents
and humans
working together.
Now, I bet some of
your best people,
they're still doing a
lot of work every single
week that a machine
could do. Well,
what if we could give
them that time back?
I am so excited
because that is exactly
what we built. We
are launching today,
And we announced this
at Dreamforce, but
now it is ready for
every single one
of you. We now have out
-of-the-box blueprints
and agents for
all of the common
workflows that you
run every single day.
All of this is ready
to go. But I know
what you're thinking.
I have processes
that are unique
to my business.
Great, you can
automate that too. I'm
going to show you
three things in this
demo. One, you can
automate any process,
doesn't matter the
starting point.
Perfect PDF, ******
whiteboard, which
you will see in
a second from me.
You choose where
you want to bring
agents in to do
the work and where
you want a human
to do it, so
that it happens
every single time.
And three, the work
is going to come right
to you, right where
your teams are working,
right in the tools
that they're using.
So before I get
started, I want you to
think about that
process that you love or
hate in your company
that's running on
email and sheer force
of will of all of
the teams that are
coming together to go
do that. Well, let's
jump into this demo
and see what that
looks like at Dell.
This is the Dell
service provider
onboarding process.
It looks pretty
simple and pretty
manageable.
a coordination nightmare.
Let's just use
an example.
These service
providers, they do local
installs and
maintenance. So we need
to make sure they
have compliance
information, tax
information, insurance.
This requires
someone at Dell to
look through every
single one of
these forms. That
is ours for every
partner that
they're onboarding.
And what if
something goes wrong?
Well, it's incredibly
important for
Dell that they make
sure that none of
their service providers
fall through the
cracks. So they want
to make sure that
if they have any
issues, they're going
to update it to the
compliance team.
Now, these green
moments, these are all of
the human moments that
we want to keep. We
want to really protect
the human moments that
deliver the best of our
business. And there's
a lot of tedious work
in these blue moments
that we're going to
be handing over to AI.
So, Miles, can you
upload a picture of
this amazing document
that I've written?
So, while we're
doing that, I want
to address my
friends in the room
who are in regulated
industries.
I know what you're
thinking. You're
going to show me
a snazzy AI demo,
but it's not going
to work for me.
I have regulators. I have
compliance obligations
that don't bend.
And I'm not going to
just trust AI to handle
my business process.
Totally fair, but we
built this exactly for
you because trust is
our number one value.
Everything in here
is fully auditable.
Your compliance team is
going to know exactly
what happened and
exactly why. And those
human moments, the ones
you really need for
regulatory reasons,
you can protect them.
Because with AI, you're
not losing control.
Here with Agent Force,
we are ensuring that
it meets your high
standards every single
time. whether you
use a human or an AI.
And also, we
want to make sure
that all of
this is working.
How do we do that?
Well, Headless 360.
It is connected
to how Dell
works, their
customer 360,
collaboration tools,
email and docs.
All of that is
there so that
Agent Force knows exactly
how Dell's business
is running.
It has the context
of that, so it's
able to pull
this information.
Now, if you go
back to the screen,
you'll see there
are a lot of words
on this screen
that did not appear
on my pretty
dashboard, whiteboard.
And the reason is the
AI has been trained
on all of the models
that apply to your
industries. So you
can upload something
like this and we'll
know, okay, for your
industry, these are
the steps. This is
what compliance means.
This is what trust
means. This is what
security looks like.
And so while it may
take many organizations
to automate processes
over months, We're
going to do this in
minutes, but I love
cooking shows, so
I'm going to Martha
Stewart this forward
and fast forward to
something we ran a
little bit earlier today.
What you'll see
on the screen
is every single
process that we
just built, all
of the steps.
What's the data
that's needed?
Who are the people,
human or AI,
that should be
building this?
And I realized I
actually forgot
something when I was
at the whiteboard.
So today, a
partner contract
actually is pretty
complicated.
Here you'll see that
the document agent
is reviewing and
approving every contract.
That makes me pretty
uncomfortable. I
want to make sure
that the legal team
is doing that. Thank
you, Sebastian.
And so we're going to
have the legal team
right here, and every
single time a partner
contract comes, we'll
go directly to legal.
All of your business
process rules, they
follow you through
this. So if you have
a business process
where you say, hey,
contracts over $500
,000, I want to make
sure that finance
is reviewing that,
it's going to happen
every single time.
You choose when,
you choose how, you
choose whether it's
a human or an agent.
So this process
looks great, but
now let's start
using it. I want
to see what happens
for the people
who are doing all
the hard work.
So behind the
scenes, all of us are
using many different
tools. And Dell's
onboarding team,
they use Slack.
So here, with just
a few details,
we can kick that
process off.
And now, because
this team is working
here and we have
Headless 360,
every approval, every
escalation, and every
status update is going
to come right here
to them. For them,
it makes it so that
they never need to hunt
for an update again.
They never need to
look for their email.
That is absolutely
amazing.
Now, what happens
after all these
forms are reviewed
automatically?
Well, it's got
to go to legal.
And maybe some of
our legal friends
absolutely love working
in Microsoft Teams.
Because here, what
we're going to do is
we're going to
show you that AI is
going to automatically
take this process
and it's going to send
it right to Teams.
The legal team can
review it, approve
it, and get it all
done right there.
And when legal
is approved
it, what needs to happen?
It's going to
go straight to
the partner in
their inbox.
Not a single
person followed up.
Not a single person
had to remember to
forward something or
forget something. It showed
up right here. They
can sign it and go.
So I want you to think
about what we just
did now. We took a highly
manual process that
crossed many different
teams with lots of
waiting and lots of
manual work in it, and we
transformed it and
automated it in minutes.
This is the power
of Headless 360.
When customers like
Dell are using Agent
Force operations,
they are able to
save every single
team 30 hours a week.
That is amazing. And
with Headless 360,
every team, every
workflow, and every
tool are now moving
at the speed of
your business. Back
to you, Patrick.