Fisher & Paykel Serves Customers Better with Agentforce
Learn how premium home appliance maker Fisher & Paykel deployed out-of-the-box agents to drive customer service resulting in increased deflection rate, more productive employees and happier customers.
Starring
- Rudi KhouryChief Digital Officer, Fisher & Paykel Appliances
- Diane MizotaSenior Manager, Broadcast Producer, Salesforce
Dreamforce Main Keynote 2026
Join Salesforce Chair and CEO Marc Benioff, along with special guests, to explore what it means to become an Agentic Enterprise, where humans, agents, and platforms together promote customer success.
Top Three Takeaways from the Dreamforce 2026 Main Keynote
Change your business with the three things that matter most from the Dreamforce 2026 main keynote: no fluff, no filler, what you need to know right now.
Build Your Agentic Enterprise: Get Started Right Here
Break down innovations from AIforce, Slack, Agentforce and the biggest Dreamforce 2026 announcements. Hear real-world use cases and learn how to get started.
How L’Oréal Delivers Personalized Service with Agentforce
Learn how the world's largest beauty company uses Agentforce to serve millions of customers, reduce case handling time, and deliver a brand-aligned consumer experience across multiple channels.
Coworker in Action: Real Use Cases, Real Time Saved
Meet Coworker, your new AI teammate. Learn how it turns enterprise data into trusted work. See it in action and learn how to get up and running in minutes, not days.
Meet Your Team of Agent Coworkers
Your digital workforce: out-of-the box agents built for specific jobs across your business that come with the data, skills, and workflows they need, so you can get them up and running fast.
Meet AIforce as Anthropic Brings Salesforce Data into Claude
Connect Salesforce data to Claude, ask questions, build a command center & publish to any channel.
How Agentforce Turns Complex Processes into Autonomous Work
Orchestrate supplier onboarding from Slack to SAP, with agents coordinating work and executing backend processes autonomously.
Put Customer 360 Apps to Work
Every Salesforce app already encodes how your business runs — your data, your process, your rules. Now we’ve rebuilt every app for the agentic enterprise.
Access the Data Foundation with Data 360
Adecco uses trusted context for deterministic results.
Meet the AI Agent That Only Gets Paid When It Actually Works
Talk is cheap. Resolutions aren't. We unpack how Casey the help agent autonomously solves customer issues end to end, and why you only pay when it actually works.
AIforce: The Live Interface for Salesforce Anywhere
Learn how AIforce delivers an enterprise harness that wraps every agent in your data, rules, and oversight, and how Agentforce operates on that harness to deliver agents that deliver trusted outcomes.
Takeda Engages Customers, Donors, Patients with Agentforce
Global biopharmaceutical company Takeda uses Agentforce to help teams navigate teams of complex data quickly, driving innovation while enhancing customer relationships.
Vivint Delivers Seamless Customer Service with Agentforce
Vivint needed to scale service for 2M+ smart home users without sacrificing its award-winning customer experience or breaking the bank. Learn how autonomous agents became the answer.
Pascal Bornet Shares the Secret to Succeeding with AI
As AI agents become coworkers, the biggest challenge is not how to build them, but how to lead them. AI expert and author Pascal Bornet shares how leaders can design, govern, and scale AI.
Fisher & Paykel Serves Customers Better with Agentforce
Learn how premium home appliance maker Fisher & Paykel deployed out-of-the-box agents to drive customer service resulting in increased deflection rate, more productive employees and happier customers.
How Agentforce Boosts Revenue for Batteries Plus
Batteries Plus had to reach more customers to boost revenue and pipeline. Agentforce's Engagement Agent helps them do what they've never been able to: engage every customer, personally, at scale.
How IBM Runs Sales and Service GTM from Slack
Slackbot is the intelligent front door into IBM's unified sales and service GTM system, giving sellers real-time CRM insights from Agentforce, Data 360, and Tableau Next, without leaving Slack.
Why Human Judgment Is Your Biggest AI Advantage
Salesforce's Chief Ethical & Humane Use Officer Paula Goldman discusses her new book, the real AI edge, and why human judgment matters more as machines get smarter.
The Future of AI from a Leading Practitioner
Fetcherr Chief AI Officer & Co-Founder Dr. Uri Yerushalmi discusses the future of AI decision making and shares practical applications driving the next wave of AI.
The Trust Map: Guardrails, Governance & Control You Can See
Salesforce built the Trust Map so you don't have to take "trust us" at face value. See how AI guardrails, governance and customer controls help you navigate risk and unlock AI's potential.
Bill Nye on the Science of AI in a Sustainable Future
The Science Guy Bill Nye synthesizes the moment we are in and talks about how to make AI sustainable for the long term.
What Happens When Your Coworker Is an AI?
Salesforce President, Connor Marsden, on the real day-one impact of an AI Coworker — faster deal insight, lighter admin, and what it takes for sellers to work alongside it.
Meet Claudeforce: How Salesforce Closes Deals Faster with AI
Samiran Dwivedi, SVP of Solution Engineering, Global SMB, discusses how Salesforce in Claude's AI skills help him and his customers scale and run their businesses.
Parker Harris on Leading the AI Moment
As the co-founder of Salesforce, Parker Harris has experienced the rapid pace of technology for 27 years. Listen in as he puts this moment in perspective and gives his hot take on the SaaSpocalypse.
Human-First AI: Finding the Right Balance with Renée Gosline
Dr. Renée Gosline of MIT’s Human-First AI Lab on what human-first AI really means, where the risk of too much or too little human touch lies, and what makes deployments succeed.
Learn How Grab Drives Sales and Growth with Salesforce
From taxis to food delivery to digital payments, Grab uses Agentforce to create a unified, data-driven platform and drive sales operational excellence by automating low-value tasks.
Kate Strachnyi on the Power of Data for Winning the AI Era
DATAcated founder Kate Strachnyi breaks down how companies can use their most valuable asset, their data, with Salesforce and Tableau to win in the AI era.
How Trailblazers Lead the Agentic AI Era
AI is changing how Trailblazers work and what they can build. Christophe Coenraets, SVP of Trailblazer Relations, shares why Trailblazers are essential to building the Agentic Enterprise.
The Trailblazer Community at 20: Building What's Next
For 20 years, Trailblazers have learned, connected and built together. Meredith Brown and Gloria Ramchandani celebrate this global community and how it's preparing Trailblazers for what comes next.
Trailblazer Voices: 20 Years of Stories, Wins & What's Next
Hear from Salesforce MVPs who've grown with the Trailblazer Community through every era as they share the stories, wins, and lessons behind two decades of building together – and what's next.
Hear How Agentforce Delivers Real Results for Newell Brands
Learn how global consumer company Newell Brands uses Agentforce to drive operational efficiency and digital transformation across service, sales, and marketing.
Brazil's Banco Agibank Uses Agentforce to Scale Operations
With Agentforce service and AI agents, Agibank provides seamless service experiences and is driving growth without raising operating costs. Learn how Agibank is revolutionizing financial services.
Allie Miller Unpacks What It Takes to Succeed as AI-First
Renowned AI leader Allie Miller breaks down the AI landscape and details what separates winners from the pack. She talks about the power of Slack to drive agentic transformation.
Inside iFood's Autonomous Growth Engine
Learn how iFood uses Agentforce and Data Cloud to warm up and capture 4K restaurants per month, freeing teams to focus on growth and efficiency, not paperwork.
Executive Briefing: Operationalizing Enterprise AI
Salesforce President of Enterprise and AI Technology Joe Inzerillo and Docusign CEO Allan Thygesen unpack Dreamforce’s technical announcements and the strategic roadmaps to measurable platform ROI.
Chamath Palihapitiya on the Future of Tech
Salesforce Chief Platform & Engineering Officer Rohan Kumar sits down with Social Capital founder Chamath Palihapitiya on the future of tech, the true ROI of enterprise AI, and scaling the AI era.
Why AI Changes Everything
Salesforce's new Chief Experience Officer Rachel Kobetz on why AI is resetting what people expect from software, and what it means to build truly AI-native experiences.
Up Next
Questions about Salesforce+? We have answers.
What is Salesforce+?
Salesforce+ is the free streaming service for business. It’s a place to watch live events that help you grow your career and company, on your own time. Salesforce+ is produced by Salesforce, so you’ll find our company’s big events like Dreamforce here — as well as virtual learning made for your role and industry. Everything is free and unlimited.
What can I watch on Salesforce+?
You can watch all kinds of helpful, entertaining, and inspiring videos on Salesforce+. One thing our members love is our events. Whether you catch them live or on demand, Salesforce+ gives you a free front-row seat to our biggest global events, like Dreamforce, TDX, Tableau Conference, and Connections. These entertaining business shows star people in roles and industries just like yours, giving you fresh ideas for how to grow your company and do better work. The best part is, it’s all free.
Do I have to pay for Salesforce+?
Salesforce+ is free. Watch any Salesforce+ events or series at no cost. To enjoy unlimited free access to our entire library of videos, become a member by signing up for Salesforce+ with a Trailblazer account. To join us for virtual events like Dreamforce or Connections, you need to create your own Trailblazer account (it’s free!).
What is a Trailblazer account?
Your Trailblazer account gives you access to a unified profile across the Salesforce ecosystem and allows you to manage your settings and access across multiple Salesforce sites.
How do I sign up to register for live and on-demand events, like Dreamforce?
Sign up or log in to your Trailblazer account and complete a few additional details to watch Salesforce+ events live and on demand. We recommend preregistering for all events on Salesforce+ to get your own personalized journey, reminders, recommendations, and more.
Do I need to be a Salesforce customer to watch Salesforce+?
You don’t need to be a Salesforce customer to watch Salesforce+. Our virtual learning is open to everyone.
