What's up, everyone? My name's Kevin.
And today we're talking about
how to boost productivity in Slack.
We'll talk about common workplace
bottlenecks.
Then I'll give you four tips
that will help turbocharge your work.
With a few examples
of how we do it here at Salesforce.
Welcome to Salesforce on Salesforce.
An inside look at our sales, service,
marketing, and IT businesses with helpful
how to tips you can use for your business.
We'll help you save on costs
with automation, be more efficient
with productivity tools,
and so so much more.
As always, you can learn more on Trailhead,
Salesforce's Online learning platform
for more information on this topic
and many others that you might find useful
Now, it's no secret
that global organizations are tightening
Fortunately,
there are digital first solutions
that empower organizations
and teams to work faster
and get more value
out of their already made investments.
Slack connects your people,
tools, customers
and partners
for faster and more flexible work.
Consider it
the command center of your work day.
Here are four easy to use tips
that you can use in Slack right now
to help you reclaim focus
and preserve your most
Tip number one: Replace meetings.
This first tip is all about
how we can cancel meetings
while getting more work done.
In recent years, the number of meetings
workers attend has risen
by an average of 13.5%,
according to the Harvard Business Review.
The study also found employee
productivity was 71% higher
when meetings were reduced by 40%.
Clearly, cutting back on meetings
is key to seeing productivity gains.
One way organizations are reducing
meetings is by using Slack to communicate
In fact, 83% of employees
preferred using tools like Slack over
traditional 1 to 1 meetings
because it saved them time
and that beautiful calendar space.
we're not saying
that you should cancel all your meetings,
but since they are your company's
most expensive means
of collaboration, they should definitely
be used intentionally.
Slack offers two simple yet powerful solutions
to reduce the amount of meetings
on your calendar.
You can send video or audio messages
right inside of Slack.
Clips offers a flexible alternative to meetings
because others can watch
when it's convenient for them.
They can adjust the playback speed,
they can emoji react, reply in threads,
and best of all,
the clips are automatically transcribed.
So everything you say is searchable.
Now, if you're wondering when to use this
feature clip saves our teams time
by replacing full length meetings
for things like status updates, and design
feedback, and sharing ideas.
They also allow teams in different
time zones to work together more easily,
and without asking people to be logged
on beyond their working hours.
Huddles are a lightweight and audio
first way to communicate
right inside of Slack.
With just a click of a button,
you can invite an entire channel,
a group of people, or even just
a single person into a live sync.
And the best part is, my favorite part.
There's no pressure to meet
for a certain amount of time,
like those dreaded 60 minute
calendar blocks that we all know about.
That way you can meet for
however long is needed to get the job done
and then move on.
Huddles also allow for multi-person screen
sharing,
a dedicated thread to take notes,
and animated emoji and stickers.
So we can make virtual get togethers
that much more enjoyable.
Here at Salesforce and Slack,
we love using huddles to reduce
formal meetings, especially for things
like debriefs, reviews, troubleshooting,
Tip number two: Replace emails.
Our next tip is about your inbox,
which right now
is probably overflowing
with unwanted and unnecessary emails.
When work gets busy,
communication can get messy.
Email threads start to pile up,
and then they're filled
with those one word
responses, missing attachments
and an ever
expanding list of people to CC.
I mean, do people even still use BCC
The good news is with Slack, emails
at Salesforce
So let's explore
the three ways that we can rid
ourselves of the email nightmare once
and for all
with Slack channels. Slack Channel Benefit
number one.
Channels organize your work
in a way that makes sense to you.
Instead of one crowded inbox
for every single individual reply,
Slack channels organize your work
around a specific topic, team or project
so all your team's files and history
are all in one convenient location.
Benefit Number two, channels
provide transparency
and they improve alignment by giving you
and your team a shared view of the work
that's being done.
So no information gets lost in someone's
inbox Silo.
No one gets left out of the loop.
And new project members,
when they join, they have full context.
And Slack channel benefit
Number three, channels
create a searchable library of knowledge.
So content in Slack
channels is searchable.
That means that there's no need to forward
a bunch of emails,
ping a bunch of coworkers, or spend hours
digging in different places for that
one thing that you've been looking for.
Tip number three: Use automation
From fielding requests
to getting new team members in the know.
Our workdays are filled with manual yet
necessary tasks
that can slow productivity to a halt.
Builder gives anyone,
and I mean anyone, in your company
the tools to simplify and automate
that work.
In fact,
77% of service agents say that automating
routine tasks
allows them to focus on more complex work.
According to a recent Salesforce
State of Service report.
Slack's Workflow Builder is a visual tool
that allows any user
to automate routine tasks by creating
custom workflows. In just a few minutes
you can have a seamless way to standardize
how you collect requests
from your team,
to report any outage in real time.
To get new team members up to speed
with welcome messages and so,
so much more, you can even create
workflows that automatically send
information to tools like JIRA,
Salesforce, Google Sheets and Trello.
And you can pull information
from these apps into Slack.
Now, if the word automation
sounds intimidating, don't worry,
Workflow Builder is a no code tool,
and most people who regularly use
it are non-technical, including me.
Tip number four: Reduce context switching.
All right, for our final productivity
tip, let's talk about context switching.
Now, a recent study from Harvard found
that many employees are toggling
between tools about 1200 times per day.
Think about how much time that adds up
to over a week, a month, a year.
That's a lot of wasted time.
Thanks to Slack's ability
to keep your attention in one place,
businesses on average experience up to 26%
faster decision making as a result.
And thankfully, Slack connects
with many of your favorite
apps and tools so you can spend less time
juggling screens
and more time doing meaningful work.
With apps and slack
you can do amazing things
like quickly find, share
and act on information, create
and respond to calendar events.
Receive
real time updates, collaborate on files,
speed up incident resolution,
and so much more.
Salesforce Customer 360
also seamlessly integrates with Slack
so your teams don't have to switch
between tools or Salesforce solutions.
Now teams across sales, service,
and marketing can share a single view
of the customer and have unified
conversations about different accounts,
opportunities, campaigns
and more all within Slack.
So to sum up tip four, spend less time
switching screens and more
time doing meaningful things.
covered so much great content
in this video.
To recap, Slack reduces
unnecessary meetings, emails,
manual tasks and context
switching to free up serious focus
to make your working life simpler,
more pleasant, and a lot more productive.
To learn more,
check out the other resources provided
and be sure to watch the other episodes
in this series
how to turbocharge your productivity
and bring more value to your business.
