4 Tips to Personalize & Scale Customer Adoption
Episode 13
Learn how to deliver personalized, seamless adoption experiences so that your customers can realize value quickly and keep coming back for more
Starring
- Katherine SullivanSVP, Customer Success, Salesforce
Episode 1
Bringing Balance & Peace to Daily Life
World Renowned Choreographer, Alonzo King teaches us how to remain balanced and peaceful in the midst of activity.
Episode 2
How I Solved It: Project Management with Sarah Pilzer
Sarah explains how to help businesses find solutions to complex projects and demonstrates skills from the Salesforce Admins Skills Kit: project management, data analysis, and business analysis.
Episode 3
Build Lightning Web Components
Learn how to use Lightning Web Components and extend the Salesforce user interface.
Episode 4
Code in Salesforce with Apex, SOQL, and DML
Learn about the Apex programming language, how to create a class and use SOQL to retrieve data, and how to use DML to modify the data layer.
Episode 5
Salesforce Developer Tooling
Learn how to use the Salesforce CLI and Salesforce Extensions for Visual Studio Code, how write a query in SOQL, and explore Salesforce APIs.
Episode 6
The Salesforce Platform Overview
Get an overview of the Salesforce Platform and the out-of-the-box functionality that makes it easy for developers to build quickly and efficiently.
Episode 7
3 Enablement Tips To Ignite Your Sales Engine
Learn how Salesforce is enabling our sales teams with the right tools and strategies to save on costs and drive success.
Episode 8
3 Tips to Automate & Scale Renewals
Learn how Salesforce built a renewals process for our customers that is data-driven, well-timed, and highly personalized.
Episode 9
3 Tips to Increase Agent Productivity
The agent experience is essential to the customer experience. Learn how Salesforce increase agent productivity with 3 tips you can use for your teams.
Episode 10
3 Tips to Optimize Your Lead Generation Strategy
Every business is dependent on inbound lead generation. Hear from Zand Ushijima how his team does it at scale with 3 tips to optimize your lead gen strategy.
Episode 11
3 Ways Salesforce Uses AI with Data and CRM
Learn how our internal teams across Sales, Service and Marketing use AI to increase efficiency and productivity.
Episode 12
4 Tips to Boost Productivity with Slack
Tired of endless meetings, cluttered inboxes, and manual tasks? Boost productivity with these turbocharged tips. 🚀
Episode 13
4 Tips to Personalize & Scale Customer Adoption
Learn how to deliver personalized, seamless adoption experiences so that your customers can realize value quickly and keep coming back for more
Episode 14
5 Steps to Prepare Your Organization for Generative AI
Learn how Salesforce uses Generative AI to create personalized experiences at scale.
Episode 15
5 Tips for a Successful Implementation
Learn how Salesforce implements technology and business processes for our internal teams and customers, so we can accelerate time to value.
Episode 16
How IT Leaders and Teams Can Power Productivity With Slack
Salesforce’s business and informational technology teams are using Slack to solve problems faster and do their best work.
Episode 17
How Salesforce Delivers Customer Service
Ever wonder how Salesforce uses its own technology? Join our EVP of Customer Success, Jim Roth, to see how. Learn more: https://sfdc.co/deliverservice
Episode 18
How Salesforce Turns Data into Meaningful Customer Moments
See how we use our Customer Data Platform to make compelling customer moments that become trusted relationships. Learn more: https://sfdc.co/personalizedcx
Episode 19
DroneSeed
As catastrophic wildfires increase, reforestation is critical for carbon capture. DroneSeed is using innovative technology to revolutionize the process.
Episode 20
CarMax
CarMax builds an innovative platform as it reconsiders how consumers buy cars in an increasingly digitized world.
Episode 21
Formula 1
Formula 1 embraces new technology in their race to grow the sport and reach more fans worldwide.
Episode 22
OneUnited Bank
Can the largest Black-owned bank in America undo years of economic inequality? OneUnited Bank uses innovative technology to help close the racial wealth gap.
Episode 23
Pandora
Pandora has enchanted charm collectors for over 40 years. See how it's reimagining the in-store experience while simultaneously improving its digital footprint.
Episode 24
Rocket Companies
Rocket Companies uses technology to make home buying more convenient and accessible while making a difference in Detroit.
Episode 25
Making Magic Happen
In her quest to learn how to code, Marciana Davis unlocked a lifelong love of learning. Discover how she passes this love on to the next generation. Be a Trailblazer: sforce.co/BeATrailblazer
Episode 26
Ownership is Key
Generational wealth starts with solid careers. Follow Aaron McGriff as he turns obstacles into stepping stones to pave his way to a career in tech. Be a Trailblazer: sforce.co/BeATrailblazer
Episode 27
Representation Matters
Tiffany Spencer is on a mission to help others land successful, high-paying careers. Learn how she advocates for more inclusivity in tech. Be a Trailblazer: sforce.co/BeATrailblazer