We’re constantly discovering new ways to work together at Salesforce. Here are five ways Chatter is changing the way we work at our company.
Connections are exploding.
Colleagues across departments connect to expand their knowledge and reach. A sales rep posts a question on Chatter and people around the world respond — people she didn’t know, or know to reach out to.
Apps and data come to life.
Chatter, unlike other collaborative apps, connects people and data. Important records, such as top deals, key accounts, or even custom objects, are available in real time. We never have to hunt down information.
Discoveries are unleashed.
Tap into a network of resources, such as competitive tips and industry-specific updates. When an airline customer wanted to visit on short notice, everyone got up to speed for the presentation with Chatter.
Sharing is a way of life.
Chatter is an essential tool for meeting prep and feedback. By sharing files with our teams right on the account, people are getting direct feedback and insights to help them do their jobs better.
Executives are more actively engaged.
Chatter is a great way for executives and employees to stay connected. Our CEO, Marc Benioff, posts frequently to get feedback from people who wouldn’t otherwise get a chance to interact with him.
“An outsourced Tier-1 rep had a difficult case, so she posed the question to her Salesforce Chatter support skills group and was able to quickly collaborate with a Tier-2 member on my team who has a similar case.”
Collaborate for customer success.
“I was working with a customer on using our tools more effectively. The sales team saw my status update and was able to renew their contract early with additional licenses.”
Get feedback to product development.
“Frontline customer service teams tell R&D exactly what the field is saying. Our product team is now releasing features that customers want, just as they realize they want them.”
Keep track of customer support cases.
“I’m in sales, but I follow my customers’ support cases to make sure they’re happy.”
Escalate cases for immediate help.
“When I change a case to ‘critical’ status, the right people see it on Salesforce Chatter and swarm to respond.”
Salesforce Chatter allows the advantages of social networking to work for your business. It is the ultimate collaboration software solution that connects people and information at the speed of social. Productivity? Check. Innovation? Done. Knowledge-sharing? Got it.
The Chatter social network for business allows employees, partners, and customers to communicate and produce in a secure social environment. The easy-to-use platform brings out great ideas from anyone, so you can improve your R&D opportunities. Marketing can collaborate on collateral, agents and customers can sort out service issues together, and your entire sales team can find new efficiencies and opportunities.
If you are ready to extend the walls of your business into a far reaching community, contact Salesforce for a free demo.
Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.
Chatter Mobile: See what Chatter on mobile can do for you and your business when you‘re on the move.
Salesforce Files: Put documents, videos, or presentations at the center of sales, service, and marketing. Accessible from anywhere, files are always current to increase productivity and the reuse of valuable assets.
Connect to Business Processes: Create support cases, update sales opportunities, approve project funds — all from within the community. Connect data and records to internal systems to maximize efficiency and eliminate errors.
Chatter Network Groups: Create groups for your team, an event, a new account, or a campaign. Share files and records, integrate video, and even invite customers.