Digital Customer Engagement
Connect every conversation in the customer journey and lower costs with an AI-driven customer engagement solution built directly into your CRM.
What can you do with your new digital engagement platform?
Increase customer satisfaction and reduce costs by delivering seamless, personalized conversations at scale—powered by real-time data and AI.
Meet customers where they are — anytime, anywhere.
Don't put your customers on hold. Meet them on their preferred channels from your website, mobile app, SMS, WhatsApp, Facebook Messenger, and more.
Go from reactive to proactive service by engaging customers with targeted outbound messages such as reminders, alerts, and notifications.
Expand your reach by extending the power of Digital Engagement to any channel, anywhere in the world, with out-of-the-box integrations and APIs.
Bring intelligence and automation into every conversation.
Scale 24/7 support across channels and languages with AI-powered chatbots. Resolve cases faster by automating common questions and business processes.
Connect real-time data from across the Customer 360 to deliver personalized recommendations that guide agents at every step in the conversation.
Unify omni-channel experiences on a single platform.
Give your agents the right tools and data they need to manage the follow-up to every conversation — across channels — on a single screen.
Intelligently route work from any channel to the right agent for the most efficient resolution based on skill set, availability, and capacity.
Turn data into meaningful customer insights. Continuously improve service operations and boost agent productivity.
Extend the power of Digital Engagement with these related products.
Contact Center
Deliver proactive, personalized service across all channels — phone, self-service, messaging, and chatbots — at scale.
Einstein Bots
Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.
Service Cloud Voice
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Self-Service
Deflect cases, cut costs, and improve efficiency by empowering your customers to find answers themselves first.
Digital Engagement Pricing
Start by selecting your Service Cloud edition. Some editions already include Digital Engagement right out of the box. For the others, you can easily add Digital Engagement at this price point. Download detailed Digital Engagement pricing.
Digital Engagement
Reach customers across every digital channel.
$
75
User / Month
- Chat for Web or In-App
- Messaging (WhatsApp, Facebook Messenger, SMS)
- Einstein Bots
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Get the most out of Digital Engagement with thousands of partner apps and experts.
Join the #ServiceStars movement.
Together, we're building the largest and most successful community of service professionals.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with tips, tricks, and best practices.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Digital Engagement FAQ
Live chat software enables your business to engage with customers on your website or mobile app in real time. The best live chat software is built directly into your CRM with artificial intelligence, chatbots, automation and workflows, self-service help centers, knowledge bases, and omni-channel routing.
Live chat software enables real-time support between businesses and customers. Businesses can embed a chat widget on their website or mobile app, allowing customers to connect instantly to a chatbot or agent.
Businesses of any size and industry can benefit from live chat software from ecommerce, financial services, travel and hospitality, software and cloud services, healthcare, telecommunications, and media.
Live chat software offers your customers an instant and convenient channel for customer support. It offers such benefits as increased first contact resolution, reduced operational costs, improved agent efficiency and productivity, and increased customer satisfaction.
A digital customer engagement platform enables businesses to provide seamless customer service across multiple digital channels, such as chat, SMS, messaging apps, and more.