Windows displaying case details, dispatcher schedules, and ETA of technician.

Field Service

Keep mobile workers and customers connected with Data + AI + CRM + Trust. Reduce costs and increase productivity with Field Service built directly in your CRM.

What can you do with your new field service management software?

Boost revenue, drive efficiency, and provide a seamless customer experience.

Drive Efficiency with Trusted AI.

Prepare teams with summaries of critical information required for every appointment.

A Field Service summary for an installation work order.

Improve first-time fix rates by easily surfacing relevant information for contractors and employees.

Field Service showing tips for how to perform a service order.

Quickly create service reports with intelligently generated summaries.

Field Service intelligence creating and editing a summary service report.
A Field Service summary for an installation work order.
Field Service showing tips for how to perform a service order.
Field Service intelligence creating and editing a summary service report.

Boost mobile worker productivity.

Access productivity tools including generative powered work summarizations, workflows, knowledge, industry features, and data on the go.

A mobile app window displaying a technician's upcoming service appointments

Take advantage of Salesforce's flexible Lightning framework and personalize your mobile app with out-of-the-box and custom components.

A customizable mobile app dashboard for a company

Boost first-time fix-rates by connecting your mobile teams with experts to resolve complex issues with Slack Swarming.

A window of a slack swarm with experts regarding a customer case
A mobile app window displaying a technician's upcoming service appointments
A customizable mobile app dashboard for a company
A window of a slack swarm with experts regarding a customer case

Optimize scheduling and dispatch.

Manage dispatching based on workers' status, skill sets, and job details.

A window displaying dispatchers' schedules and travel paths

Boost productivity across your field team. Improve first-time fix rates and reduce travel times by automatically and intelligently scheduling work.

A window showing the order a field team's tasks must be completed

Make informed decisions with insights into key kpis that move your field operations forward. Get the information you need to provide reliable service.

A graph displaying that worker productivity is up 20% in Q1
A window displaying dispatchers' schedules and travel paths
A window showing the order a field team's tasks must be completed
A graph displaying that worker productivity is up 20% in Q1

Intelligently manage work and assets.

Stay proactive and improve operations with a total view of your assets.

A window displaying details and conditions of a wind turbine

Save time with custom workflows that automatically manage work orders.

 A chart displaying the order of a mobile worker's tasks
A window displaying details and conditions of a wind turbine
 A chart displaying the order of a mobile worker's tasks

Provide seamless customer experiences.

Improve first-time fix rates with real-time remote service. Connect your customers and frontline teams with experts using augmented reality.

A customer interaction with an agent where a customer shows the agent the problem on camera in real-time and receives support

Empower customers with self-service scheduling that keeps them connected.

A window showing a customer's appointment details and options including arrival time and ability to reschedule
A customer interaction with an agent where a customer shows the agent the problem on camera in real-time and receives support
A window showing a customer's appointment details and options including arrival time and ability to reschedule

Field Service Pricing

Find the right Field Service option for your business needs.

Dispatcher

Intelligent Disptatch Console built directly on CRM

$ 165
User / Month
USD (billed annually)
  • Scheduling and Optimization
  • Resource and Work Management
  • Workflow Automation

Technician

Mobile toolkit to empower frontline teams

$ 165
User / Month
USD (billed annually)
  • Mobile Productivity Tools
  • Workflow Automation
  • Offline capable

Contractor

Empower 3rd party Field Service Professionals

$50 user/month or $20/login
USD (billed annually)
  • Mobile for work orders, cases, contracts
  • Mobile Productivity Tools

Contractor Plus

Empower contractors to serve and generate revenue

$75 user/month or $30/login
USD (billed annually)
  • Cross-sell and upsell for revenue generation
  • Mobile Productivity Tools
Field service plus

Field Service Plus

Get the field service bundle that combines Dispatch and Technician functionality along with both Sales & Service Cloud. Turn your organization into a customer company, all on the world’s #1 CRM.

Get the most out of Field Service with thousands of partner apps and experts.

Bolt logo
Deloitte logo
Prontoforms logo
SightCall logo
Youreka logo
Two sales professionals smile.

Maximize ROI with the #1 success ecosystem.

From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.

Shonnah Hughes - Chief Digital Officer

Join the #ServiceStars movement.

Together, we're building the largest and most successful community of service professionals.

Learn new skills with free, guided learning on Trailhead.

Field service management FAQ

Field service gets the right workers to the right place at the right time with the correct set of tools and data to perform a series of steps and tasks onsite.

Field service management drives efficient operations and improves the productivity of front-line teams delivering service onsite at homes and businesses. With CRM, data, and AI, organizations can streamline processes, improve communications, and create customer loyalty.

Field service has solutions designed to support any and all field service roles: dispatchers, technicians, and contractors. Pricing provides organizations return on investment with productivity gains for workers and improved operational efficiency.