Most customers actually prefer to access information and find answers on their own over waiting on hold. Go figure. Customer Community allows them to perform business actions, and access knowledge articles, integrated from multiple back-end systems. So they can log in anywhere, access account info, pay a bill, make an appointment, and find the answers they need instantly, then move on.
It’s easy to create a stunning branded self-service community or portal with in Lighting Community Builder using drag-and-drop tools. And it’s accessible on any mobile device, tablet, or desktop, so you can deliver seamless self-service across channels, and your customers can connect with your business anywhere, anytime.
You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.