Pacific Clinics increases client referrals by 300% with automation.

Pacific Clinics is California's largest nonprofit provider of behavioral healthcare. It needed new ways to meet the growing demand for mental health services, while managing the complexity of medical data restrictions. So it partnered with Salesforce.

What you need to know

Nonprofit Cloud helped Pacific Clinics automate the process of entering client information into electronic health records (EHRs). This saved its employees 175 hours per month in administrative time and freed them to focus on the people they serve. Before, the agency’s Enhanced Care Management program served 200 clients per month. Now, it’s 700.

Why it matters

Many pre- and post-treatment care plans don’t use EHRs. This meant that Pacific Clinics’ team had to manually reenter data while maintaining privacy and security. Now that the process is automated, employees can focus on the most rewarding parts of the job: serving clients. The extra capacity makes a real difference for managed care Medi-Cal clients, some of the most vulnerable in Pacific Clinics' communities. The result: better employee morale, and better health for everyone.