Deliver Seamless Service Experiences in Travel and Hospitality

Use connected data to exceed customer service expectations pre, during, and post-travel.

Modern travelers demand seamless service and experiences — from home and back.

In this recorded session from Dreamforce 2022, you will learn how to:

  • Streamline the booking process
  • Generate world-class customer loyalty
  • Build brand champions
Guest Speakers

Janesh Patel

Group VP, Global Contact Centers & Francise System Support, Wyndham Hotels & Resorts

Janesh Patel is the Group Vice President responsible for global contact center operations at Wyndham Hotels & Resorts.


Jeff Thoman

Senior RVP Sales, Salesforce

Jeff Thoman is the Senior Regional Vice President of Sales for Travel and Hospitality at Salesforce.


David Forman

Principal Solution Engineer, Salesforce

David Forman is the Principal Solution Engineer for Travel and Hospitality at Salesforce.


Customer Story

Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.


Your Guide to CRM Analytics for Sales and Service


State of Service Report, Fifth Edition


Learn how to beat the competition and exceed customer expectations pre, during, and post-travel.

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More Resources

Put B2B Loyalty at The Forefront of Travel, Tourism, and Hospitality
4 Signs Omni-Channel Customer Service Is Broken — and How to Fix It
Salesforce on Salesforce
How Salesforce Delivers Customer Service

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