Simplify and Scale Omni-Channel Commerce

Scale commerce with confidence on the most complete retail commerce platform. With AI, simplify everything, from setting up digital storefronts to bringing ecommerce to emerging shopper touchpoints.

These companies trust Salesforce to power their ecommerce success.

Get to value fast with AI-powered commerce.

Select the ideal digital storefront for your business objectives with your choice of digital storefront templates, fully headless commerce, or a hybrid approach.

A digital storefront template that shows the ability for customers to virtually try on a product.

Commerce AI gives your teams the power of conversational AI in their workflows, making it easy to handle any kind of task — from storefront setup to growth.

AI-powered actions on page designer.

Save time and optimize every aspect of your business with advanced merchant dashboards and AI insights, with Commerce Intelligence.

AI insights suggesting next best actions to launch campaigns.
A digital storefront template that shows the ability for customers to virtually try on a product.
AI-powered actions on page designer.
AI insights suggesting next best actions to launch campaigns.

Personalize at scale with AI and real-time data.

With Commerce AI you can elevate online shopping with conversational AI and first-party data, mirroring the best in-store interactions across all digital channels.

A portal showing product being selected along with the recommended products.

Take personalization to a new level across all your channels with real-time customer activity. Empower marketing and merchandising teams by unifying data into a single customer profile.

A dashboard for customer data platform containing engagement history.
A portal showing product being selected along with the recommended products.
A dashboard for customer data platform containing engagement history.

Unlock revenue at every touchpoint on the #1 AI CRM.

Embed commerce experiences at every touchpoint with ecommerce apps built directly into your CRM. Discover AI-powered embedded apps for sales, service, and marketing.

A dashboard for payment link and order details.

Cut costs and drive efficient growth with the customer-first, distributed Order Management system built directly into your CRM.

A dashboard for order management.
A dashboard for payment link and order details.
A dashboard for order management.
Customer interacting with a sales representative online.

Build the perfect retail commerce platform with our help.

Contact us today to learn more about how Salesforce can meet your unique needs.

Learn new skills with free, guided learning on Trailhead.

Simplify and Scale Omni-Channel Commerce for Retail FAQ

Our portfolio of products, built on the trusted Salesforce Platform, helps you connect with customers in a whole new way. Now everyone — your marketing, sales, commerce, service, IT, and data teams — can augment their work with connected data, trusted AI, and the #1 AI CRM, purpose-built for retail.

Commerce Cloud, one of our retail commerce solutions, is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.

Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our retail commerce software helps you craft innovative customer experiences that drive higher conversions and average order value, improve productivity, and inspire brand loyalty.

Commerce Cloud, one of our retail commerce solutions, includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.

When choosing the right retail commerce platform, prioritize a future-proof platform that is trusted, scalable, and supports international expansion, enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.