Service Cloud Voice Pricing
Unify telephony with digital channels and CRM data on the #1 CRM platform.
Unify telephony with digital channels and CRM data on the #1 CRM platform.
Integrate telephony with your CRM.
Support agents on the phone for 750 min/mo.
Support agents on the phone for 2,000 min/mo.
Support agents on the phone for 5,000 min/mo.
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Deliver seamless, personalized conversational experiences across channels — at scale.
One simple package to transform your contact center.
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Realize value quickly and become self-sufficient with Salesforce.
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Try Service Cloud free for 30 days. No credit card, no installations.
A user license is $50 per user/month if you use your own telephony provider. A user license with Amazon Connect for 750 minutes/month is $75 per user/month. A user license with Amazon Connect for 2,000 minutes/month is $125 per user/month. A user license for 5,000 minutes/month is $200 per user/month.
Yes, the cost is $50 per user/month if you'd like to use your own telephony provider.
Salesforce offers three success plans for Service Cloud Voice: Standard, Premier, and Signature
Service Cloud Voice typically uses annual contracts, but chat with a sales representative to discuss payment and billing options.