PREMIER PLAN

Reach your goals faster with 24/7 support, one-on-one coaching, and expert guidance.

See results faster than ever with Premier Success

 

Drive Adoption

Learn and implement best practices, adoption strategies, proactive recommendations, and release readiness to get your team on board with your Salesforce products.

Get Support

Fix issues fast to minimize disruption and keep running at top performance. Our team of experts can answer how-to questions, advise on technical issues, and troubleshoot code.

Boost Productivity

Premier’s fast, expert, personalized experience lets customers extend their team’s capacity to reach maximum ROI on their Salesforce investment.
 

See what’s included in the Premier Plan.

 
24/7 TECHNICAL SUPPORT
Our help team is on call 24 hours a day, 7 days a week, including holidays. And if you need expert help on a critical issue in a specific area, our response time can be as fast as one hour.
Success Guidance
Our pool of experts gives Premier customers exclusive access to advice and best practices to help you get the most out of your Salesforce investment. This optimized structure connects you with the right expert, at the right time, based on your business goals.
 
Accelerators
Get more done (and get it done right the first time) with one-to-one coaching sessions with Salesforce experts that will help you achieve specific business objectives — for every cloud, every role, and every budget.
Developer Support
If you develop code on your own (or with the help of a partner), our Developer Support team can review and troubleshoot your work to fix or avoid problems, such as error messages, performance issues. Plus, we'll provide recommendations and check that you meet the latest guidelines for Apex and Visualforce codes.
 

Extend your team to boost productivity.

Admin Assist is an optional add-on to Premier that lets you hand off time-consuming admin tasks to our team of Salesforce-certified administrators.

Popular Admin Assist Tasks:

  • Set up and customize roles and profiles

  • Create custom formula fields

  • Build workflows, reports, and dashboards

  • Import, update, or delete data

  • Set duplicate management rules

 
 

technical guidance, monitoring, and support

Keep your org running optimally with continuous expert help.

Technical Account Managers (TAMs) help you run your business better on Salesforce. As a dedicated partner to your internal and support teams, your TAM will provide ongoing technical guidance, early access to new features, and support with testing and deployment.

Solve issues faster with a 15-minute response time.

Our Priority Plan gives you quick access to senior engineers to help you reach your goals.  

Ensure great customer experiences with 24/7 monitoring.

Keep mission-critical functions running smoothly with help from Salesforce experts.
 

See how the Customer Success Group has helped customers reach their goals.

 

Learn more about the Premier Plan.

Find out how Premier can help you reach your goals faster.

Questions? We’ll put you on the right path.

Feel free to be in touch to learn more about how the Customer Success Group can help you reach your goals.