Agentforce HR Service Pricing
Choose the right edition for your agent-first HR Service solution to simplify the employee experience and provide support that meets your team where they work.
24/7 Agentic Resolutions
Deliver instant, conversational support for high-volume inquiries. Use AI agents to proactively guide employees through milestones like leave balances and expense reports. When you automate routine requests, you eliminate wait times and allow HR teams to focus on high-impact strategic initiatives.
AI Agents for Employees
Action-oriented agents that deliver resolutions in the flow of work.
$
15
USD/User/Month
(Billed annually)
- Unmetered Agentforce actions for employee usage
- Proactively resolve your HR & IT needs with AI-driven workflows
- Omnichannel support across Slack, Teams, Portal, and Chat
- Out-of-the-box agents for HR & IT with 50+ pre-built service catalog items
Empower HR Teams with an Agentic Service Desk
Agentforce HR Service Desk - Enterprise Edition
An agentic workspace for HR to manage employee cases and requests.
$
50
USD/User/Month
(Billed annually)
- Unified, Agentic Case Management
- Employee Service Portal
- Generative Knowledge Management
- Employee Enablements
- Approvals and Notifications
Agentforce HR Service Desk - Unlimited Edition
The complete agentic HR workspace with 24/7 support and full-scale testing.
$
75
USD/User/Month
(Billed annually)
- Everything in EE +
- Sandboxes
- Premier Support Access
- Predictive AI
Add-On: Agentforce for Service
AI in the flow of work and your unmetered employee agent, all in one.
$
125
USD/User/Month
- Includes AI Agent for Fulfillers
- Unmetered flex credit usage
- Service Rep Assistant with dynamic guidance plans
- Real-time translations in 65 languages
- Agentic SLA summaries & Service AI Analytics
Compare editions and top features.
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Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
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Agentforce HR Service Pricing FAQ
Agentforce HR Service is an AI-powered HR service management solution built on the world’s #1 AI service platform. It creates a unified employee experience by streamlining support and centralizing disparate data into a single source of truth. The platform leverages automated case management and autonomous AI agents to resolve inquiries instantly and execute complex HR tasks, allowing your team to focus on high-touch, empathetic employee care.
Yes. To ensure an efficient and frictionless workflow, Agentforce integrates directly with Slack and Microsoft Teams. Employees can get expert answers to policy questions or check benefits natively within the tools they use every day. Beyond just answering questions, these integrations allow employees to trigger automated workflows—such as time-off approvals—directly in-channel, meeting your workforce exactly where they are.
Agentforce HR Service is offered via a per-user, per-month subscription model, typically billed annually. This allows for a scalable solution that grows with your organization. The exact pricing depends on the specific service tier that best fits your business goals. For a tailored breakdown, our experts can provide a custom quote based on your specific headcount and service needs.
Full license fees apply only to the HR professionals who utilize the HR Service Desk to manage complex cases. To ensure company-wide access, organizations purchase AI Agent for Employees licenses for the broader workforce at $15 per user per month. This provides every employee with access to expert AI support and unmetered Agentforce actions for HR and IT inquiries.
The Slack integration is included with your HR Service license at no additional charge. However, your organization will need to maintain an active, paid Slack workspace.