Agentforce IT Service Pricing
Choose the right edition for your agent-first IT Service to deliver instant, 24/7 support that resolves issues within the flow of work.
Deliver 24/7 support, conversationally.
Resolve IT requests right where employees work — Slack, Microsoft Teams, portals, email, or webchat. Through intelligent workflows and orchestration, empower employees to solve issues instantly in a single chat that adapts in real time to their data, behavior, and context. Employees can easily get IT help, receive proactive support, request new software or devices and more.
AI Agent for Employees
Action-oriented agents that deliver resolutions in the flow of work.
$
15
USD/User/Month
- Unmetered Agentforce actions for employee usage
- Proactively resolve your IT & HR needs with AI-driven workflows
- Omnichannel support across Slack, Teams, Portal, and Chat
- Out-of-the-box agents for IT + HR with 50+ pre-built service catalog items
Maximize IT productivity with an agent-first IT Service Desk.
Agentforce IT Service Desk - Enterprise Edition
The modern hub to unify IT services, processes, and assets on a single trusted platform.
$
75
USD/User/Month
- End-to-end incident, problem, and change management
- CMDB and CI Discovery
- CMDB, Discovery, and Service Graph for end-user devices
Agentforce IT Service Desk - Unlimited Edition
An agent-first service desk with proactive AI and 24/7 lights-out automation.
$
150
USD/User/Month
- Everything in EE + Generative AI capabilities, including automated incident creation from email and chat, AI-generated problem and knowledge articles, and intelligent incident assignment
- Predictive AI capabilities like SLA Breach, Major Incident & Change Risk score prediction
- Advanced Tableau Dashboards
Add-On: Agentforce for Service
AI in the flow of work and your unmetered employee agent, all in one.
$
125
USD/User/Month
- Includes AI Agent for Fulfillers
- 20+ agent actions including Incident Summary, Root Cause Analysis, Proposed Resolution, Similar Incidents, Categorization
- Unmetered flex credit usage excluding background agents and certain generative AI features
Track enterprise assets and services.
Power your agentic workflows with a complete view of your infrastructure. CMDB Enterprise lets you discover and manage non-end user devices, map critical dependencies, and automate service impact analysis to resolve outages before they affect the business.
CMDB Enterprise
Discover and manage non-end user devices, identify dependencies, and automate service impact analysis.
$
1,000
(/100 CIs/month)
- Manage servers, routers and infrastructure assets in a centralized store
- Keep CMDB updated and eliminate gaps with automated discovery of CIs
- Automate identification of dependencies to accelerate root cause analysis and impact detection
Compare editions and top features.
Extend the power of Agentforce IT Service with these related products.
Agentforce HR Service
Deliver instant HR resolutions right where employees work.
Feedback Management
Survey employees and customers to surface trends and take action with your CRM data.
CCaaS Integrations
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
Digital Channels
Deliver personalized experiences across every service channels to increase customer satisfaction.
Slack Pro
Bring together people, apps, data and agents into one agentic operating system for work.
Tableau Next
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the service solution built on the world’s #1 CRM?
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Agentforce IT Service Pricing FAQ
Understanding the cost of Agentforce IT Service depends on your organization's specific needs, the roles of your team members, and the level of AI automation you wish to deploy. Below is a breakdown of the primary pricing tiers for both employees and IT professionals:
- AI Agents for Employees (Requester): This license costs $15 per user per month. It provides employees with access to an agentic portal and conversational AI support in tools like Slack and Teams to resolve IT and HR issues autonomously. The cost includes unmetered Agentforce actions for IT + HR use cases.
- IT Service Desk for Fulfillers (Enterprise Edition): Priced at $75 per user per month, this edition is designed for IT team members managing core service processes. It includes CMDB, discovery and service mapping for end user assets like laptops and mobile devices.
- IT Service Desk for Fulfillers (Unlimited Edition): Priced at $150 per user per month, this tier includes advanced AI capabilities such as predictive modeling for SLA breaches and automated knowledge article creation. It includes CMDB, discovery and service mapping for end user assets like laptops and mobile devices.
- CMDB Enterprise: For managing complex infrastructure, this add-on costs $1,000 per month for a pack of 100 Configuration Items (CIs), such as servers and routers.
produt.agentforce-it-service addresses Total Cost of Ownership (TCO) and operational efficiency:
- Consolidation of Tech Stack: It unifies IT and HR on a single engine, eliminating the overhead and operational drag of managing fragmented legacy point solutions.
- Reduced Productivity Tax: By providing 24/7 conversational support in tools like Slack and Teams, it resolves issues in minutes instead of days, preventing the productivity tax caused by employees waiting for manual ticket resolutions.
- Force Multiplier for Employees: AI agents handle repetitive, high-volume tasks (like password resets or manual routing), allowing human experts to focus on high-value strategic initiatives instead of acting as ticket-takers.
- Pre-Built Integrations: It connects to external third-party systems via 100+ pre-built connectors without the need for expensive and complex data migrations.
The Agentforce IT Service pricing is a hybrid model that combines user-based licensing for access with consumption-based credits for advanced AI operations. This approach ensures you pay for the scale of your workforce while maintaining flexibility for AI usage.
While our pricing is calculated at a monthly rate for easy budgeting, Agentforce IT Service is typically provisioned as an annual commitment to ensure your team has the consistent AI capacity and credits needed for year-round automation.