Slack Frontline gives shift workers a direct connection to the business with simple ways to manage tasks, get agentic support, and securely access Salesforce data.

One place to work, from headquarters to the field

Talk to sales

See Slack Frontline in action

Built for every floor, field, and counter

Every frontline is different. Slack Frontline flexes to fit your role, whether you’re in retail, manufacturing, customer service, or healthcare.

Improve your customer experience by giving store teams instant access to real-time inventory, new promotions, announcements, and the entire Retail Cloud via team channels and Agentforce agents.

CRM updates being logged directly in Slack

Keep production smooth by connecting workers to safety protocols, shift handoffs, and maintenance requests in real time with workflows, support agents, and data from the Manufacturing Cloud.

Equip staff to resolve guest issues on the spot with team channels and instant access to guest data, all informed by context from your most critical systems.

Slack Frontline gives care teams access to support from clinical experts via channel or huddle, and insight to the Health Cloud data they need to deliver personalized care.

Simple and secure

Slack Frontline gives your business total protection, process compliance, and admin control, while your team gets instant, effortless communication.

Put the power of Salesforce in every pocket

Slack Frontline equips your entire workforce with the same Salesforce data and Agentforce agents. Priorities reach every store, site, and shift to help, so your business functions as one and responds to customers in real time.

Bring every system and process to the frontline

Put the automations already running your business right in your frontline team’s hands. In-channel agents, role-related apps and tools, and pre-built workflows can look up inventory, answer policy questions, and resolve issues on the spot.

Protected by the Trust Layer you already count on

Every worker, from HQ to the floor, stays protected by the same trusted permission and controls your business already runs on. No patchwork of tools, no gaps to manage.

“90% of our team operates on the frontline, meaning every delay directly impacts guest experience. With Slack Frontline we’re cutting our customer resolution time from 48 hours to under 20 minutes, and protecting the guest relationships that drive our business.”

Jon Davis

CTO, Village Hotels

“Most of our people are out in stores, not behind a desk at headquarters. When we needed to change a display urgently, we used to call every single store, confirm they’d seen it, and chase down who hadn’t replied; it could take over an hour. Now one click in the channel tells us who’s done and who isn’t."

Kim Ji-soo & Hong Seul-gi

Retail Team Area Managers, Olive Young