Growing up in Venezuela, Sara Hernández had her sights set on becoming a doctor. Her grandmother, however, saw her potential in a different direction and encouraged her to pursue a career in technology. Sara followed her grandmother’s guidance and quickly discovered an interest in solving business challenges through technology, honing her programming skills at a job in the banking industry. 

Due to political turmoil in Venezuela, Sarah relocated to Chile and began working at a global insurance company as an IT Project Manager. It was in this role that she first encountered the Salesforce Platform. When asked to support a Salesforce project that required her Portuguese language skills, Sara stepped up, marking the start of her Salesforce journey. Having minimal knowledge of Salesforce, Sara immersed herself in learning, connecting with the Trailblazer Community, and advancing her skills through Trailhead.

Today, Sara is a Solutions Architect at one of the largest insurance companies in Spain, where she uses Salesforce to solve complex business challenges. She actively explores ways to leverage AI and Agentforce in her personal work, implementing tools like Agentforce Service Agents to automate routine tasks and free up time, so she can focus on more productive work. She also spends time helping the community learn the latest technology. Recently, Sara worked on an Agentforce project where she built an agent to streamline the end-to-end sales process, sharing her experience with the community.