Sell smarter on any device with Sales Cloud Einstein’s artificial intelligence built right into every step of your sales process, starting with prospects. Automatically capture data, get instant insights, and proactively coach reps to win with predictive forecasting.
Shorten sales cycles by engaging every prospect and customer on their preferred channel, like phone and email, at just the right time. Streamline tasks, focus on proven next steps, and create repeatable success using built-in best practices.
Drive revenue growth when you streamline your configure, price, and quote process with Salesforce CPQ, named a Leader in the Gartner Magic Quadrant for CPQ. Easily manage subscriptions, invoices, and payments with Salesforce Billing.
Give buyers seamless, personalized experiences by connecting data across sales, service, marketing, and B2B commerce. Track every aspect of the journey from prospect to loyal customer across all teams and organizations.
CRM stands for customer relationship management. It is the system an organisation uses to manage its relationships with customers and prospective customers. CRM facilitates effective communication with customers and contacts across all channels, supporting sales, marketing and customer service.
Sales Cloud is the cloud-based sales application, or CRM system, from Salesforce. It includes tools for opportunity, lead and contact management, and for sales forecasting and productivity. It allows sales reps and managers to input information, access insights and prioritise sales activities.
Sales Force Automation (SFA) is the process of using software to automate sales in a business. SFA streamlines and automates process-heavy tasks such as inventory control, order processing, contact management, sales forecasting, analysis, and employee performance, freeing up resources to focus on increasing sales and revenue.
What's the difference between Sales Cloud and Service Cloud?
Sales Cloud is a sales application from Salesforce that helps businesses manage contacts, leads, opportunities, quotes and orders. Similarly, Service Cloud is a customer service application from Salesforce that helps businesses manage support cases, omni-channel customer service and field service.
Why choose Salesforce?
Salesforce offers customisable, cloud-based sales, marketing and service CRM applications on a single platform. It works out-of-the-box with desktops, laptops and mobile devices. Salesforce has been a Gartner Magic Quadrant Leader for 9 years and has been was listed as one of the world's most admired companies by Fortune in 2016.
Discover why Sales Cloud is the world's leading CRM and sales force automation solution: