Marketing Cloud, Trailhead...
Deliver smarter support on your customers’ terms, time frame, and channel.
Connect with your customers over the digital channels they love.
Shift the conversation away from “hold, please” with mobile messaging.
Engage with customers over mobile messaging using Messaging. Reach out and respond over their preferred mobile channels like SMS text, Facebook Messenger, and now Apple Business Chat beta.
Easily add AI-powered, live chat support to your sites and mobile apps.
Deliver personalized support in your customer’s moment of need with chat. Easily deflect routine requests with a chatbot, or route to an agent for more complicated issues.
Address issues instantly by monitoring social networks in real time.
Build customer loyalty by responding in real time across Twitter, Instagram, Facebook, YouTube, and more. Use Social Customer Service to seamlessly create, manage, and monitor cases straight from your social feed.
Help customers find answers on their own with a self-service community or portal.
Scale your support by deflecting those common, yet time-consuming, cases with beautifully branded, always-on, and completely connected self-service experiences.
Build personalized support right into your site or app, in a snap.
Keep customers from leaving your site or app by offering multiple, personalized support options. Easily embed live chat, knowledge articles, case management, and more with embedded service.