Deliver smarter support on your customers’ terms, time frame, and channel.
Be everywhere your customers are with Service Cloud Digital Engagement. Reach customers across every digital channel — including mobile messaging, web chat, social networks, and more — to provide a seamless service experience all on the #1 platform for service.
Address issues instantly by monitoring social networks in real time.
Build customer loyalty by responding in real time across Twitter, Instagram, Facebook, YouTube, and more. Use Social Customer Service to seamlessly create, manage, and monitor cases straight from your social feed.
Supercharge your support team with AI-powered chatbots.
Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence. For more complex cases, bots can reduce wait-times by collecting and qualifying customer information upfront for a quick and seamless hand off.
Maximize agent productivity by bringing every case into one place.
Deliver a cohesive experience with Service Cloud Lightning Console. Automatically assign cases to the right agents with omni-channel routing, and see every channel — including email, social, and SMS — on a single, 360-degree dashboard.