The John Lewis Partnership used Salesforce to centralise data across all its department stores and food shops. Now, the company can make precise customer demand predictions and better meet customer expectations.

What you need to know

Owned and operated by over 74,000 employees, which it calls Partners, the John Lewis Partnership is the U.K.’s largest employee-owned business. It consists of John Lewis department stores, Waitrose food shops and John Lewis Financial Services. 

For such a complex and diverse operation, simply having data is not enough — it must be accessible, user friendly, and up to date. Self-service dashboards built on Tableau allow Partners to make decisions on their own to better manage inventory, automate tasks, and predict customer needs.

Why it matters

Efficiency matters more than ever to meet consumers’ high expectations for personalised experiences and immediate customer service. With its data centralised in a single source for users across the company to easily access, the John Lewis Partnership can make faster decisions for each store location. Now, Partners spend their time where it matters most: providing the high level of customer service that today’s consumers demand.