Dreamforce '16: Best of Service

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Dreamforce '16: Best of Service

Showcasing the best of Dreamforce content curated by Trail. Get the best of Service content all in one place.

Videos Along the Trail

Salesforce for Service Keynote: Welcome to Conversational Service

Your customers expect you to deliver proactive service on every new channel as it emerges. Learn how you can deliver service for today's mobile-first world.

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Artificial Intelligence Is Shaping the Future of Customer Service

Join us as we discuss how AI is affecting our industry and highlight ways you can start to deliver a smarter customer experience.

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Connected Field Service and Customer Engagement

Join us to learn how analytic power, IoT data, and mobile experience design come together to redefine field service.

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Designing for Salesforce Adoption

Join us to learn how Human-Centered Design can be a powerful technique to accelerate adoption and usage of Salesforce products.

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Global Research: State of Service

Join us as we cover the most comprehensive cross-industry and cross-geographic services research on success for today's service teams.

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Lead with Self-Service: Help Your Customers, Help Themselves

By prioritizing self-service, your customers will help themselves to solve their issues. Join us to learn why it pays to lead with self-service.

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