Salesforce CRM Service: Help desk software from salesforce.com

Providing effective support solutions to internal users and to your customers is critical—to your reputation as a company and to your success. But such solutions can also be complex, expensive, and labor intensive. That’s where salesforce.com’s help desk software comes in. With these help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective and gets great results

Help desk applications from salesforce.com are easy to set up and use. What’s more, they can be integrated with existing internal help desk software you may already have, so you can make the most of all your investments.

Because there are many help desk solutions on the market, it’s important to carefully evalutate your support needs. For example, how quickly do you need to be up and running? Or do you already have other help desk solutions that you need to integrate? Answers to questions such as these will help you determine which help desk software is right for you.

Say hello to streamlined, cost-effective global support

With help desk applications from salesforce.com, you don’t have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With salesforce.com’s help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.

And with features that make it easy to set up, track and resolve customer issues, and manage existing help desk solutions, salesforce.com’s help desk applications will boost your bottom line.

• CTI & back-office integration: Integrate with 80 of the most popular phone systems and synch up with popular business applications.
• Workflow & escalation: Track and monitor workflow, efficiently manage internal resources, and resolve issues quickly.
• Email-to-case: Eliminate complex processes and streamline operations.
• Completely customizable: Or have it your way—salesforce.com’s help desk applications can be completely customized with the Force.com programming language.
• Extensible: Get even more support functionality with pre-integrated solutions from the AppExchange.