“Our support agents live in Service Cloud,” said CTO James Kenigsberg. “It gives us a 360-degree view of our partners’ students, their needs, and their full history with us, which is invaluable.”

The Salesforce platform helps draw fresh sales leads directly from social media, while mobile apps give team members the flexibility to check accounts and sign contracts on the road.

This retailer used Salesforce to build apps that give online shoppers a highly personalized experience. By getting to know customers in the digital space, ALDO makes in-store visits more personal, too.

Salesforce has transformed our business,” said John Johnson, SVP for Licensing. Yearly equipment costs are down $300,000. Revenue is up 40% and license processing has grown 75%.

This video game maker uses Salesforce to provide better customer service options, both online and with live agents. Customers are happier — and the shift yielded a 378% ROI in just one year.

Salesforce provides a record of every conversation with each prospect, minimizing duplicative outreach. In one year, lead generation climbed 23% and collateral fulfillment time was halved.

Amazon Web Services (AWS) uses Salesforce to guide sales reps on a customized “cloud journey” for customers. 

American Express analyzes corporate spending with Salesforce and turns that data into insight. 

Consolidated information from 500 field offices on Salesforce allows rapid coordination among disaster volunteers using their own mobile devices.