Customer Success.

 
In the Customer Success Group (CSG), our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes, in collaboration with sales, technology & products, and our partner community.

Where we hire.

 

Area of focus.

Our Success Graduate, Customer Success Program is offered for graduates in business and technical consultancy roles, within our services and technical sales organizations. Grads receive development opportunities centered on comprehensive learning paths, direct involvement with customer engagements, mentoring and more.
Our Support Engineers improve the Salesforce business process and create a culture of success for our customers. They are our go-to experts in solving the most technical and complex customer issues to deliver the world-class support experience Salesforce is known for on the Customer Service Team.
The role of the Success Guide is crucial in helping to grow value and improve adoption. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to all premier customers from the hubs. They will lead the success of all tier 3 customers from a pooled model. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.
The Associate Functional Consultant acts as a collaborative strategic partner with customers and contributes to the knowledge capital of their Salesforce community. They contribute to their customers’ vision while advising and articulating strategies, and serve as hands-on strategic advisors. They use strong interpersonal skills, functional/technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their clients’ businesses to drive strategy, value, and ROI. The Associate Functional Consultant uses consulting skills and communication strategies to engage and persuade in engagements where they do not have direct authority over resources. They interact with both technical and functional customers to attain requirements, analyze information, and design comprehensive strategies/solutions. The Associate Functional Consultant may also contribute to functional testing activities, including creation and execution of test scripts.
The ideal Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
 

Interview process.

 

In their own words.

 

Being a solution consultant at Salesforce has been a fun challenge! I love helping my clients unlock the value of Salesforce's products and hearing them say "Wow, this is going to make our business so much easier!" Besides helping my clients maximize the value of Salesforce, my managers and peers are helping me maximize my potential in the company. It feels great to be working at a company that helps their clients and their employees, like me, realize their values!”

Jaileez Jara Campos, Associate Solution Consultant
 

Our customers do amazing things with Salesforce! In Customer Success Group, we enable customers on our products and services so they can continue to achieve their goals and achieve, well, Success! Salesforce has been an amazing place to start my career and develop both technical and professional skills. I am so lucky to spend my early career at such an innovative company.”

Liz Ball, Associate Success Guide
 

As a Success Agent, you get to solve challenging problems and work with customers from Fortune 500 companies all while getting to work with success managers who are encouraging throughout the problem solving process.”

Ryan Mook, Support Agent Analyst