Agentic hiring processes help the Adecco Group deliver faster placements

Automating the recruiting lifecycle

With Agentforce, AI agents powered by the Salesforce Agentic Enterprise Architecture, recruiters can now complete essential work without getting bogged down in manual processes or switching between multiple tools. Agentforce works seamlessly within Agentforce Sales, the platform they use every day to automate key steps of the recruiting lifecycle:

• Job order creation: When a customer reaches out with details about a role — whether by phone or email — Agentforce captures the interaction automatically. Calls are recorded and transcribed with Agentforce Voice, while emails are analyzed directly. In both cases, Agentforce extracts key information like scope, pay range, and qualifications, then creates a job order in Agentforce Sales so every opportunity is logged accurately and ready for action.
• Interview preparation: Recruiters can engage Agentforce to generate role- and candidate-specific interview questions using data from jobs, applications, and candidate profiles. “When you’re recruiting for similar roles all the time, the top-of-funnel screening questions can become monotonous and repetitive,” said Kizzy Price, Vice President of Change and Business Excellence. “Now, recruiters can get to engaged candidates and have those rich conversations quicker.”
• Post-interview tasks: Once a candidate call wraps, Agentforce analyzes transcripts and generates interview summaries and client-ready reports highlighting strengths, skills, certifications, and experience. At the same time, Agentforce updates candidate records and creates short lists of the most qualified candidates for the recruiter to review. These actions drive faster follow-ups, better visibility for managers, and more consistent data across teams.
• Targeted outreach: When candidates engage with job postings, that activity flows directly into Agentforce Marketing, triggering timely, relevant outreach and two-way conversations across email, SMS, WhatsApp, and the website.

Faster hiring, smarter workflows

Recruiters now move from idea to live campaign in just 10–15 minutes — reducing prep time by more than 93%. Flex prompt templates further streamline their day, drafting emails, writing job descriptions, updating candidate and job records after calls, and transforming emails or conversations into job demand records with a single click. 

Behind the scenes, nearly 830,000 secure LLM calls run each month across the Salesforce Agentic Enterprise Architecture to power generative AI and agent actions — all translating to a 28% faster end-to-end hiring process, stronger fill rates, and better quality of hire scores.