Agenda

Get ready for an information-packed day of learning and networking. Hear insights from Salesforce executives and executives from other enterprise companies about how to drive innovation and success like never before. Find out how other Customer Trailblazers, partners, and product experts use Salesforce to connect to their customers in a whole new way.

 
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8:00 a.m. - 6:00 p.m.

Registration & Customer Success Expo*

8:00 a.m. - 9:25 a.m.

Breakout, Theater & Workshop Sessions***

9:45 a.m. - 10:00 a.m.

Pre-show

10:00 a.m. - 11:30 a.m.

Keynote with Keith Block, Vice Chairman, President and COO, Salesforce

11:30 a.m. - 1:00 p.m.

Lunch in Customer Success Expo

12:00 p.m. - 5:20 p.m.

Breakout, Theater & Workshop Sessions***

4:40 p.m. - 6:00 p.m.

Networking Reception in the Customer Success Expo

*Customer Success Expo will be closed during the keynote.
**All breakout, theater and workshop sessions are first come, first served.

Keynote speaker

Keith Block

Keith Block
Vice Chairman, President and COO, Salesforce

Keith Block is the Vice Chairman, President and COO of Salesforce and serves on its board of directors. He leads the company’s day-to-day operations, including its rapidly growing, multi-billion dollar global sales and services business, alliances and channels, industry strategy, corporate development, corporate affairs, marketing and business operations....more

Block has managed world-class sales, consulting and engineering teams for nearly 30 years, with a focus on customer transformation. Prior to joining Salesforce in 2013, Block served as Oracle’s executive vice president of North America Sales and Consulting, leading a multi-billion dollar sales and services business unit that achieved record revenue and margin during his tenure. He began his career at Booz Allen Hamilton as a senior consultant.

Block currently serves on the World Economic Forum’s Information Technology Community as a Governor, the Board of Trustees for Carnegie-Mellon University, the Advisory Board at Carnegie-Mellon University Heinz Graduate School and the Board of Trustees at the Concord Museum. He is also actively involved with the Boston Partners in Education, a nonprofit focused on enhancing the academic achievement and personal growth of Boston’s public school students.

Block holds a Master’s of Science degree in Management and Policy Analysis and a Bachelor’s of Science degree in Information Systems from Carnegie-Mellon University.

Salesforce World Tour

Amsterdam · Boston · Chicago · London · CeBIT, Hanover · New York City · Paris
São Paulo · Sydney · Tokyo · Toronto · Washington, D.C.