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Design Thinking Workshop
How to Run a Successful Design Thinking Workshop
Get in the right mindset
Workshops are not about you or your work on the project to date. If you're going into the workshop worried about whether the client will like what you are going to present, you're already in trouble.
Workshops are about a broader group engaging with the project in a deeply meaningful way.
You are hosting the workshop to allow others to apply their expertise to the challenge. You're inviting them into the project to help you. You're giving their ideas a chance to surface and improve the project.
So set the conditions that will engage the attendees.
Don't overstuff the burrito
OK, let's talk agenda.
You know what happens when the burrito is stuffed too full. Yep, it's a blowout. A total mess. There's no way to finish the burrito gracefully.
Don't let your agenda be the overstuffed burrito.
The worry and angst about running a workshop often leads us to pack it too full of activities.
'There is no way we'll need a full 90 minutes for that.'
Yes you will.
When you have interesting content and an engaged client team, any activity requires about 90 minutes or so. Here's how that breaks down:
10 min. Clear set up for the activity
10 min. Teams understand the task and getting started
30 min. Doing the core of the activity
15 min. Reflecting as a team on what they accomplished
15 min. Sharing out and discussing the content created
10 min. Break and reassemble
Designing your workshop in rough 90 minute chunks will save you a lot of pain. You won't need to rush, delete activities on the fly or otherwise cause confusion.
Of course, 90 minutes isn't a hard and fast rule. Make sure to sprinkle in a shorter or longer activity here or there to keep the dynamic interesting.
A one day workshop has room for 3 to 4 activities. A two day workshop, 6 to 8. That's not counting breakfast, lunch and dinner.
Design the activities
Too many people design workshops around Powerpoint presentations. Ugh, no wonder they fail to inspire!
While you will definitely have content to share, keep presentations to less than 25% of the workshop time. Spend the rest of the time in well-designed break out activities, sharing results and in reflecting on the ideas and directions offered.
Well-designed break out activities engage the attendees in real work on the content of the project. Here are some examples. You could have participants:
Review customer video and create a journey map.
Play a 'board game' that embodies the content of the work.
Tear down one or more competitive products or services and present on how they create unique value.
Go on a field trip in the city to experience a unique business.
Run an 'obstacle course' that is setup to represent the activities a customer must go through
Brainstorm ways of solving a particular problem.
Build prototypes of possible solutions.
We've done all of these and more in our workshops. The key is to pair an easy to follow activity with content relevant to the project. Reflection and discussion of the activity afterwards provides tons of new value and perspective on the project.
Embrace the unexpected
Too often people running workshops seek to control the conversation and input of the attendees. This is a bad goal to shoot for!
Respect the intelligence and agency of the attendees. Embrace the unexpected questions, answers and topics that come up. If you don't know the answer to a question, say so.
Great workshops embrace the surprising content, ideas and tough questions that come up when you actually give people a chance to work on their project for real. Sometimes the unexpected is a great idea or new angle on the project. Sometimes it is the elephant in the room that starts to appear but nobody is talking about it.
You should talk about it. The project's success may depend on it.
When criticism is shared, embrace it, too! Don't get defensive. Just reply, 'Interesting, say more about that.' Often they will share what's behind their concern. Attendees will be impressed that their voice is being heard and that you are being fair and open to real feedback.
Plan plenty of reflection time
Reflective conversations are an essential and powerful part of every one of our workshops.
After every activity, we open up the floor for a 10 to 15 minute conversation. While we may use some specific prompts, the best conversations are when the attendees are itching to contribute and talk about what they just experienced.
We discuss what was surprising about the content we just covered. What it might mean for the project or the company overall. What is challenging about the ideas. Or suggestions the attendees have for how to move the work forward beyond this day.
Each of these reflective conversations helps us understand the viewpoint of the attendees. It also helps them build understanding and alignment among each other. This adds the momentum necessary to sustain the project internally at the client organization.
Ensure that your attendees bring their ideas to life through simple mockups and prototypes. We always have a prototyping session in our workshops. We spend spend time building ideas together.
After about two hours, you will have an inspiring show of tangible possibilities!
Take the time to clear tables and set up the mockups nicely. Have the attendees share their mock up, showing what ideas are embodied in it. Imagine the pride and sense of accomplishment you have when creating an idea you believe in. The attendees experience the same.
This is not about fun and games! On numerous occasions, we've had clients file patent disclosures after an afternoon of prototyping. Even when no intellectual property is created, conversations that result from a discussion of the prototypes is richer than we would ever had had just talking about ideas.
Design the edges of the experience
There is the core of the workshop, but don't miss the opportunity to inspire, provoke or delight on the edges of the event.
A quick example. We were working on a project with a hospitality client. The morning that they arrived on a shuttle bus, our whole staff ran out to greet them. We took their luggage and allowed them an unburdened stroll right into breakfast.
In anticipation of their departure, we then secretly put luggage tags on their bags with insights from the project, thanked them for their time and bid them a safe journey home. Surprised and delighted is a great way to leave a workshop.
There are lots of ways to delight on the edges. Put something interesting in the adjacent rooms where attendees will step out to make private calls. Have an interesting technology demonstration set up during breaks. Invite representative customers to hang around during breaks for informal conversations.
Focus on what matters to create amazing workshops
Workshops are an opportunity to engage others in your project. Stop worrying about yourself and design a workshop that provides an amazing experience for the attendees.
Design the workshop from the attendees point of view. Don't spend more than 25% of the time presenting. Design specific activities that are engaging and relevant to the content. Look for opportunities to delight them on the periphery of activities.
Above all, don't try to control the conversation. You worked hard to create the context for great work to happen. Engage fully and be prepared to listen.