Executive summary
Engine is a modern travel platform built for small and medium businesses, trusted by over 1 million travelers. As the company expanded from a hotel-focus into a full-service travel platform, they needed to move faster without compromising service or increasing costs.
Across customers and employees, Engine is accelerating every business process as an Agentic Enterprise. Customer service agent Eva, built with Agentforce, handles end-to-end hotel, flight, and car rental requests across voice, web, and mobile — taking action in seconds, while Slackbot supports employees companywide.
Underpinning Engine’s broad system of agency is Data 360, which provides the relevant context for every human and agent to take action with trust and accuracy. And, every agent is built on a hybrid development platform — so teams can design, test, and release new capabilities in days, not months.
The results
50
%
of chat inquiries resolved by Agentforce
15
%
decrease in customer support handle time
85
%
of employees use Slackbot
12
days to develop their first AI agent
Explore Engine’s Solution
50% of chat requests resolved agentically
From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.
Agentic support in every employee workflow
Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity.
Unified platform for AI agent development
Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system — cutting delivery from months to days.
More from Engine
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Engine delivers autonomous travel support with hybrid development on the Agentforce 360 Platform
Low-code Agentforce Builder combined with AI-powered Agentforce Vibes for code generation enabled Engine to deploy tested enterprise applications in 12 days.
How Engine scaled to over 1,000 employees with Slack as its command center
Slack connects Engine’s people, apps, and AI agents to scale and accelerate work.
Engine turns data insights into better customer experiences with Tableau Next
Engine uses Tableau Next, Agentforce, Data 360, and Slack to revolutionize how it interacts with business travelers and internal employees.
About the company
Engine is a modern travel platform for business and group travel, built for small and midsize businesses and trusted by over one million travelers.
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