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Back to Campus: University of Kentucky’s Comprehensive Return-to-School Plan

Back to Campus

University of Kentucky’s
COVID-19 Plan

Will they welcome students back or continue with virtual learning this autumn?

Find out

Post-Apocalyptic Shopping and the Case for Optimism

Retail

Post-Apocalyptic Shopping

Companies that can provide convenience and connection have some reasons to be optimistic.

Learn more

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

PUBLIC HEALTH

Contact Tracing in America

It’s a key strategy for preventing the spread of COVID-19 — here are the best practices.

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Aug 03, 2020 By Cristina Jones

News Anchor Robin Roberts on Putting People at the Heart of a Story

“Good Morning America” co-anchor Robin Roberts shares her experience as a woman in the media industry, her journey to overcome cancer, and her belief in the power of inclusive storytelling.... Read More

Business as a Platform for Change, Salesforce Ohana, Leading Through Change

Aug 03, 2020 By Matt Jaffe

Commit to Tough Conversations About Equality

In the latest chapter of our Make Change series, Leading Equality, three unique voices: Soledad O’Brien, Todd Sears, and Deesha Dyer discuss using storytelling to combat racial injustice.... Read More

Business as a Platform for Change, Salesforce Ohana, Equality

Jul 31, 2020 By Shonnah Hughes

Use Surveys to Understand Service Agent Wellness and Increase Productivity

Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how... Read More

Future of Work, Customer Service, Leading Through Change, Service

Jul 31, 2020 By Brooke Gerhardt

4 Ways AI Can Level Up Your Sales Coaching

AI has been a game changer for Armstrong Steel and its sales leaders. They were able to use Einstein Call Coaching to help sales reps avoid mistakes and save 8% of overall revenue... Read More

Customer Engagement, Sales, Sales Cloud, Manufacturing, Leading Through Change

Jul 31, 2020 By Sampath Narayanan

With Return-to-Work Solution, Paladina Health Helps Employers Get Back to Business

Paladina Health used its existing healthcare CRM to develop a ground-up return-to-work solution in less than three weeks. Their chief information officer shares how... Read More

Reopen Safely, CEO, Providers, Healthcare & Life Sciences

Jul 31, 2020 By Matt Jaffe

Once Incarcerated, One Business Leader Now Offers Hope for Real Prison Reform; Here’s How

Michelle Cirocco uses her platform as the Executive Director of the Televerde Foundation — and as someone once incarcerated — as a testament to the power of giving people a second chance. Here's how... Read More

Business as a Platform for Change, CEO, Leadership, Leading Through Change

Jul 30, 2020 By Caila Schwartz

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Heads up! This blog has a lot of great details. We’ve made five predictions —backed by research — on key trends that will help you plan for a successful 2020 holiday shopping season... Read More

Customer Engagement, Commerce, Retail, Retail Insights

Jul 28, 2020 By Mike Katz

T-Mobile Supports Distance Learning and a New Way to Work

For T-Mobile, the pandemic meant helping employees, customers, and communities adapt to a new reality at a time when staying connected is more critical than ever. Here Mike Katz, vice president of T-Mobile for Business, discusses how they made swift decisions... Read More

Business as a Platform for Change, Sales, Sales Cloud, Communications, Leading Through Change