A rose is a rose. And a sales call is either cold or hot. No exceptions. Hot calls yield a fantastic rate of return, but unless salespeople actually know their prospects, their sales strategy is ice cold.
That is, unless reps receive referrals—the secret to never making another cold call.
Recently, a friend of mine shared this short vignette on her Facebook page about her experience driving her son to daycare that morning:
Life Lesson by Jack:
Me: (annoyed in rush-hour traffic) “There are so many cars....” (sigh)
Jack: “It's like a parade - a parade for Cars! It’s Awesome!!! There...
On February 7, San Francisco will host the 50th Super Bowl game, but viewership of the game is taking place on more channels than the traditional TV, namely digital live stream on mobile and desktop. This week we share results from the 2016 AFC Championship game ahead of what could be a record year...
More and more time is spent within mobile apps each and every day. According to eMarketer, non-voice time spent on smartphones and tablets reached just under three hours per day in 2015 in the United States, and 90% of that time is spent within mobile apps (Flurry).
In the brand new Q3 2015...
It’s no secret that today’s service landscape is changing - with on-demand services that promote instant gratification, delivering an experience that satisfies a customer’s expectations is getting more challenging than ever. For many organizations, their current customer service solution just can’t...
Let’s play a quick game of “would you rather”
Would you rather:
Drive to the bank, find a parking spot, and wait 15 minutes for an available teller to deposit a check OR
Deposit a check by taking a picture of it on your smartphone?
Would you rather:
Call customer service, press a series of...
Coaching is the #1 sales activity that impacts team performance. Research shows that sales coaching can increase top-line revenue up to 20%. In addition to a proven revenue boost, data also finds that good coaching practices improve both employee engagement and customer retention.
On top of lower...
As an employee, one of the best ways to grow your personal brand is to strengthen the relationships with your organization’s key stakeholders. Here are four ways:
Skill #1: Adopt the Triangle Talk approach
To prove you can actually be helpful to a customer or other key stakeholder to the firm – and...
“We want to have our agents sell all our products.” We were speaking with the business team at a customer recently, and they were looking to transform their business and have their team sell all their services rather than just a few. Naturally we asked, “How are you going to make sure they become...
Everything is changing in our on-demand economy, including Valentine’s Day. Adore Me, Open Table, Kroger, Uber and Blue Nile are a few brands that are adapting to meet the demands of their moder customers. See how they’ll help make this Valentine’s Day one to remember....