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Dreamforce '19
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Commerce

Holiday 2019 Retail

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The Dreamforce ‘19 Ultimate Content Guide

Dreamforce 2019

The Ultimate Content Guide

Here's the all the must-see coverage.

See it

How Enterprises Can Use Headless Commerce to Act Like a Startup

Illustration of Astro for headless commerce

Enterprise Ecommerce

Deploy Headless Commerce

Legacy businesses can be as nimble as a startup.

Learn now

Dec 11, 2019 By Anna Rosenman

How to Maximize Your Return on Content: 3 Tips That Deliver

Is content king or a pain? As a fan of historical dramas like Versaille and The King, I’ve learned that some kings are heroes – and often high maintenance. And as a marketer, I know content needs to work hard to earn its crown. Yet, putting content to work can come with a high price tag. Marketer... Read More

Marketing, Community Cloud

Modernize Your Partner Relationship Management System

Dec 11, 2019 By Andrew Witherspoon

How to Manage All Aspects of Your Partner Ecosystem

Forrester estimates that across all industries, businesses bring in 35% of their revenue from indirect sales, and that 75% of world trade flows through indirect channels. Businesses everywhere rely on a network of channel partners to sell and service their products, expand their footprint, identify... Read More

Commerce, Manufacturing, CRM, B2B Commerce, Partners

Dec 10, 2019 By Mark Abramowitz

4 Ways Service Organizations Can Become Human-Centric

At the Service Cloud Keynote during Dreamforce 2019, we welcomed a new age for service driven by the disparity between what customers want and the reality for most service organizations today. On one hand, according to the New Voice Media, 86% of customers say a positive connection drives their... Read More

Customer Service, Customer Experience, Dreamforce, Digital Transformation, Innovation, Personalization, Service Cloud

Dec 10, 2019 By Luke Ball

How to Wow Your Customers With World Class Order Management

I have a commerce confession. As a shopper, I hate doing returns. Hate, hate, hate them. It gives me anxiety, and I avoid it; I procrastinate doing them. I’d almost rather eat the cost of the item than deal with the return. Case in point: a recent experience I had (the brand involved shall remain... Read More

Commerce, Customer Experience, Retail

Dec 10, 2019 By Matt McLarty

API-Led Connectivity and the Application Network Effect

As we enter the third decade of the 2000s, it’s clear: we live in a digital world. The ways we learn, communicate, and work are increasingly digital. What powers this new world isn’t just the digital information — data, images, graphs — itself; the real power of the digital world comes from the... Read More

Apps, IT

Dec 09, 2019 By Pranav Pokharel

Navigating Complexities in the Payment Processing Ecosystem

Collecting payments is vital for the health of any business. The importance of Time Value of Money is well known. Businesses never prefer slow-paying customers. Depending on business size and operating model, late payments can even bring business operations to a standstill. Beyond the reluctance of... Read More

Sales Cloud, Quote-to-Cash, Sales

5 Tips to Create a Diverse Workforce for Your SMB

Dec 08, 2019 By DC Nguyen

Power Move: 5 Tips to Create a Diverse Workforce for Your Small Business

Diversity isn't a trend or check-box item – it's a power move for small and growing businesses. And, we recently saw the impact of diverse leadership first hand. The Salesforce Ventures Impact Fund and Salesforce for Small Business team joined forces at Dreamforce ‘19 for a superstar panel of... Read More

Small Business, Startups

Dec 07, 2019 By Veronica White

Build-A-Bear Makes #GivingTuesday Fun in the Office

What is GivingTuesday? It’s a movement of generosity and a day to volunteer or donate resources to your community. If you know anything about Salesforce, giving back is part of how we do business — and something our 45,000+ employees take great pride in. This year, in partnership with Build-A-Bear... Read More

Salesforce Ohana, Business as a Platform for Change

Dec 06, 2019 By Stephanie Lottridge

Dreamforce ‘19 Insights: Put Your Customer at the Center of Everything You Do

Today’s customer expects consistent, personalized experiences regardless of how they interact with you. As physical and digital worlds continue to blur, brands need to deliver more connected experiences that drive loyalty. Musical instruments company Fender, for example, created a... Read More

Customer Experience, Customer Engagement, Dreamforce, Customer Service

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Commerce

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Infographic

Dreamforce '19
by the Numbers

Holiday 2019 Retail

Cyber Week Insights

Dreamforce 2019

The Ultimate Content Guide

Enterprise Ecommerce

Deploy Headless Commerce

How to Maximize Your Return on Content: 3 Tips That Deliver

How to Manage All Aspects of Your Partner Ecosystem

4 Ways Service Organizations Can Become Human-Centric

How to Wow Your Customers With World Class Order Management

API-Led Connectivity and the Application Network Effect

Navigating Complexities in the Payment Processing Ecosystem

Power Move: 5 Tips to Create a Diverse Workforce for Your Small Business

Build-A-Bear Makes #GivingTuesday Fun in the Office

Dreamforce ‘19 Insights: Put Your Customer at the Center of Everything You Do

Most Popular Stories

Retail: 2019 Black Friday Results

Dreamforce '19 in Photos

Highlights From the Dreamforce '19 Opening Keynote

Research

Here's how to stay ahead of changing customer expectations

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Infographic

Dreamforce '19 by the Numbers

Holiday 2019 Retail

Cyber Week Insights

Dreamforce 2019

The Ultimate Content Guide

Enterprise Ecommerce

Deploy Headless Commerce

Most Popular Stories

Retail: 2019 Black Friday Results

Dreamforce '19 in Photos

Highlights From the Dreamforce '19 Opening Keynote

Research

Here's how to stay ahead of changing customer expectations

Americas

Europe, Middle East, and Africa

Asia Pacific

Dreamforce '19
by the Numbers