Jul 20, 2018 By Nicole Granucci

"Trailblazers for the Future" Workshops Brings Contact Center Training to Service Leaders

This spring we launched "Trailblazers for the Future," a series of workshops designed to bring contact center training into the digital era. These programs help customer service professionals develop skills in emerging technology. So far, our first three workshops have been well received... Read More

Customer Service, Customer Experience

Jul 19, 2018 By Jason Perocho

3 Ways Salesforce Community Builds Strong Channel Partners

Partnerships are important to any business. At Salesforce, our partners help us grow and scale as a conduit for new customer business. We value our partners – and work hard every day to provide just as much value to them as they bring to our business. That's why we launched the Salesforce Partner... Read More

Sales Cloud, Community Cloud, Partners, Sales

Jul 19, 2018 By Lautel Okhio

3 Ways to Future-Proof Your Personalization Efforts

What will customer experience look like in 2025, and what should companies be doing now to prepare? Those are two central questions in a recent discussion we had with Glen Hartman, Senior Managing Director at Accenture Interactive; Harsha Mokkarala, Chief Revenue Officer at the educational... Read More

Customer Experience, Thought Leadership, Customer Service

Jul 18, 2018 By Jamie Domenici

New Report from Success Cloud: How to Master Digital Transformation

Digital transformation is one of the hottest business topics today, but it’s something that can easily create more questions than answers – both for companies already in transformation mode as well as those contemplating the transition. Where do you start? Why consider a change when your business... Read More

Customer Service, Customer Success

Jul 18, 2018 By Noah Kravitz

4 Ways Small Businesses Can Leap from Spreadsheets to CRM with Ease

Adopting a CRM can be a game changer for any small or medium-sized business (SMB). After all, many companies come to Salesforce relying only on a spreadsheet-based system, wherein everything from sales reports to customer records – and beyond – is tediously squeezed into Excel sheets that have... Read More

Small Business

Jul 18, 2018 By Jessica Thiefels

The Difference Between Paid and Organic Marketing – and Why It Matters

Most businesses lump marketing into one big bucket. But it really falls into two categories: paid and organic. While these two can and do work in tandem, it’s important to understand their differences in order to leverage their strengths to the fullest. To help you do just that, we’ve provided a... Read More

Digital Marketing, Digital Advertising, Lead Generation, Marketing

Jul 17, 2018 By Scott Wilson

How Salesforce Essentials Empowers a One-Man Show

Scott Wilson is the Founder and CEO of thatsoftwareguy.com, an independent ecommerce software company that uses Salesforce Essentials, Salesforce’s CRM built for small business. A lot of things in life “just happen.” Some call it a coincidence. To me, it’s meant to be. My journey as an entrepreneur... Read More

Small Business

Jul 17, 2018 By Mark Tossell

The Unlikely Trailblazer Who's Now Living the (Golden) Dream!

I recently called a friend that I hadn't spoken to for a couple of years. He asked what I was doing for work these days, having known me for 15 years as a Baptist pastor. I hesitated at first, then answered, “I am the CIO of a business intelligence company.” I cannot express how surreal it felt to... Read More

IT, Learning

Jul 17, 2018 By Tushar Sharma

5 New Field Service Lightning for Android Features You Don't Want to Miss

Field Service Lightning’s Android journey began with the release of the first version for Android last October. This marked the first time that users could access all the functionality of Field Service Lightning across operating systems. Since then, our mobile engineering team has been hard at work... Read More

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"Trailblazers for the Future" Workshops Brings Contact Center Training to Service Leaders

3 Ways Salesforce Community Builds Strong Channel Partners

3 Ways to Future-Proof Your Personalization Efforts

New Report from Success Cloud: How to Master Digital Transformation

4 Ways Small Businesses Can Leap from Spreadsheets to CRM with Ease

The Difference Between Paid and Organic Marketing – and Why It Matters

How Salesforce Essentials Empowers a One-Man Show

The Unlikely Trailblazer Who's Now Living the (Golden) Dream!

5 New Field Service Lightning for Android Features You Don't Want to Miss

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