Fourth Industrial Revolution

Why it Matters

Find out

What Is a CMS?

Content Management Systems

A Look at the Future

Personalization demands innovation.

2019 Holiday Shopping Predictions: How the Short Season Will Shape a Strong Holiday for Retailers

Illustration of Astro with holiday packages

2019 Holiday Readiness

Data-Driven Predictions

A short season presents unique challenges.

See predictions

5 Tips to Building an Effective Customer Success Organization

Photo of a service representative with customers

Customer Success

Tips to Put Customers First

First, get to know their needs.

Get tips

Oct 14, 2019 By Daniel Schiller

Read These Books by Trailblazing Dreamforce Speakers

Trailblazing ideas, innovations, future technologies, learning, and more — it’s all on the agenda for Dreamforce And, with the countdown now at hand, the Salesforce Blog editors compiled this reading list of books written by former and upcoming Dreamforce speakers to help those attending or... Read More

Salesforce Ohana, Dreamforce

Oct 14, 2019 By Noelle Bloomfield

Winter ‘20 Is Here: Check Out What's Now Available

We are happy to announce the Winter '20 Release is now available to customers globally! This means you can now experience the full potential of Manufacturing Cloud and Consumer Goods Cloud. Take Salesforce on-the-go with a brand new Salesforce mobile app, get a unified view of customers with... Read More

IT, Seasonal Release, Mobile, Manufacturing, Consumer Goods

Oct 14, 2019 By Erik Wagner

Consumerism in the Air at Cerner Healthcare Conference 2019

Recently, my team and I (along with 14,000+ other attendees) spent three days in Kansas City, Missouri, at the Cerner Health Conference (CHC), where “NOW/NEXT” was the theme. Much of the space in the solutions gallery was dedicated to consumerism, patient access, population health, and emerging... Read More

IT, Health Cloud, Marketing Cloud, Healthcare & Life Sciences, Customer Experience

Oct 13, 2019 By Conor Wiegmann

Podcast: Marketing Advice from a Two-Time CMO

Marketing has evolved into an agile operation; continually adapting to reach the customer at the right place, the right time, and through the right channel. But does your marketing team follow the ever-changing state of the industry? On this episode of the Marketing Cloudcast, we sat down with... Read More

Marketing, Careers, Marketing Cloudcast

Oct 12, 2019 By Sunil Rao

How Conagra Brands Became a Consumer-Centric Company

Conagra Brands has reinvented itself as a new type of consumer goods (CG) company — one that puts the consumer at the center of everything. The 100-year-old company with a robust portfolio of food brands ranging from Hunt’s Tomatoes to Angie’s BOOMCHICKAPOP produces quality food that meets modern... Read More

Commerce, Consumer Goods, Customer Experience, Customer Story

Oct 11, 2019 By Maria Humphrey

2019 Holiday Readiness: How to Give Choices at Checkout

There’s power in choice. The more control we have, the more we can shape our lives exactly as we like. During the holidays, we choose the parties, gifts, and decorations that make the season festive, fun and special. And when we realize that we need a gift tomorrow, increasingly, we have options.... Read More

Commerce, Retail, Ecommerce, Holiday Readiness

Oct 11, 2019 By Jamie Domenici

5 Tips to Building an Effective Customer Success Organization

Today, more and more businesses are adding customer success roles and departments in order to meet rising customer expectations. Customer experience is more important than ever, with 77% of all customers saying the experience a company provides is as important as its products and services.... Read More

Customer Service, Sales, Customer Experience, Customer Success

Oct 10, 2019 By Isabel Gonçalves

Honoring Hispanic and Latinx Trailblazers During Hispanic Heritage Month

Each year, we observe Hispanic Heritage Month from September 15 to October 15. During this time we celebrate the histories, cultures, and contributions of American citizens whose ancestors came from Mexico, Central America, South America, and the Caribbean. This month empowered us with a greater... Read More

Equality, Salesforce Ohana

Oct 10, 2019 By Luke Ball

What Is Order Management and Why Should You Care?

In the world of ecommerce, few things can top the excitement and anticipation of receiving a package on your doorstep. That was certainly the case in our house, as I recently surprised my daughters with a newly released Harry Potter Lego set. I ordered online and looked forward to its speedy... Read More

Commerce, Commerce Cloud, Customer Service, Ecommerce

Load More Posts

State of the Connected Customer

Sales

Marketing

Customer Service

Commerce

IT

Small Business

Salesforce.com

Fourth Industrial Revolution

Why it Matters

Content Management Systems

A Look at the Future

2019 Holiday Readiness

Data-Driven Predictions

Customer Success

Tips to Put Customers First

Read These Books by Trailblazing Dreamforce Speakers

Winter ‘20 Is Here: Check Out What's Now Available

Consumerism in the Air at Cerner Healthcare Conference 2019

Podcast: Marketing Advice from a Two-Time CMO

How Conagra Brands Became a Consumer-Centric Company

2019 Holiday Readiness: How to Give Choices at Checkout

5 Tips to Building an Effective Customer Success Organization

Honoring Hispanic and Latinx Trailblazers During Hispanic Heritage Month

What Is Order Management and Why Should You Care?

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

Introducing Salesforce Tower Sydney

Dreamforce '19: Free Expo+ Pass Is Now Available

Winter '20 Release Notes

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Fourth Industrial Revolution

Why it Matters

Want more awesome content? Sign up for our newsletter.

Content Management Systems

A Look at the Future

2019 Holiday Readiness

Data-Driven Predictions

Customer Success

Tips to Put Customers First

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

Introducing Salesforce Tower Sydney

Dreamforce '19: Free Expo+ Pass Is Now Available

Winter '20 Release Notes

Americas

Europe, Middle East, and Africa

Asia Pacific