Thank you to Billy Lewis, Global President and Courtney Culver, Global Co-Vice President AMER of Outforce for contributing to this post.
During June, we celebrate Pride Month around the world to honor LGBTQ history and their community. This year is notable with the 50th anniversary of the...
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By the end of today, you’ll have a full picture of what the future of customer engagement looks like. Yesterday, you heard about our Customer 360 plans, as well as how marketing and commerce teams can work together to put customers front and center. Today you’ll round out that knowledge by adding...
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Day two is in the history books. Today Trailblazers heard about our plans to expand Customer 360 and a new set of services to enhance data management across all of Salesforce. They also saw a preview of Marketing Cloud and Commerce Cloud and how Trailblazers shake up their industries by leveraging...
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In March, we shared Salesforce's vision for a new customer data platform (CDP). Today at Salesforce Connections, I'm excited to share that we're expanding Salesforce Customer 360 by introducing a powerful new set of services that will enhance data management across all of Salesforce, the #1 CRM for...
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Did you have a good first day at Connections? We hope so because Day 2 is when we really kick things into high gear. Today you’ll hear all about our vision for customer engagement in the opening keynote, and then see how that translates to our products for marketing and commerce (the service...
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One day down, two more to go. Day one of Connections was already filled with useful information for Trailblazers looking to build better customer experiences and grow customer relationships. But that’s not to say there wasn’t a lot of fun being had at McCormick Place. Read on for your on-the-ground...
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Connections ‘19 is in full swing — and there are a lot of announcements and informative articles. Below is a reverse-chronological list (with the most recent news on top) of Salesforce press releases and announcements from the conference so far. We will continue to update this post throughout...
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The latest Marketing Cloud release is now live! With each release, Salesforce Marketing Cloud builds on our promise to empower marketers by giving them a platform to unify and manage customer data, personalize content and offers with AI, engage across every channel, and measure results.
With these...
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In an age where virtually anyone can set up an ecommerce site, the customer experience (both pre- and post-sale) is what separates the winners from the runners up. In fact, 73% of customers say they expect companies to understand their needs and expectations. But, delivering a premium experience...
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