Here's how one Salesforce customer relies on Einstein Prediction Builder to predict late payments, and help their business and customers take important steps towards recovery....
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As more companies weigh reopening workplaces around the country following shutdowns due to the COVID-19 pandemic, another question arises: how will workers get to their offices?...
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CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health....
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In May 2020, Salesforce conducted a survey to learn about customers of small businesses in light of recent health and economic challenges. Here are the three insights we found especially telling...
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Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations...
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In honor of Juneteenth, our BOLDforce employee group hosted an event to educate, empower, and uplift our employees with bestselling author Ibram X. Kendi. ...
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Returning to the office all boils down to actual capacity and employee desire. In this landscape, data can play an important role in navigating this difficult decision. Here's what should inform your return...
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Set your mobile workers up w/ success before they head out into the field. Here are 6 tools to keep them connected, improve first-visit resolution, boost productivity, and more....
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