Customer 360 Transformation

The Importance
of Changing Mindsets

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Introducing 360 Perspectives, a Series on How to Connect Silos and Put the Customer at the Center of Your Business

New Editorial Series

Introducing 360 Perspectives

Catch weekly coverage of customer-first businesses.

How to Plan the Ultimate Sales Kickoff: 5 Things You Need

Plan A Sales Kickoff

5 Things You'll Need

These meetings are an incredible tool.

Discover why

Retail Trends: How to Engage Shoppers at the Edge

Retail Trends

Engage Shoppers at the Edge

And, set yourself up for success this decade.

Learn how

Jan 23, 2020 By Matt Jaffe

Blazing Trails Podcast Returns With Game of Thrones Star, Emilia Clarke

Have you ever wished you could be in the same room as an inspirational leader? Close enough to be transported to their world or to join them in conversation to learn how they became the Trailblazer they are today? We seek out conversations with interesting minds all the time — at our events, like... Read More

Salesforce Ohana

Jan 23, 2020 By Yaron Dror

What Is Dispatch Management?

Dispatchers sit at the intersection of customer experience and field service management, making it one of the most demanding jobs in field service. Dispatch management combines customer and equipment needs with the appropriate field service workers to meet customer expectations. These include a... Read More

Customer Service, Customer Experience, Service, Service Cloud

Jan 22, 2020 By Shannon Duffy

Data- or Creative-First Digital Experiences? The Secret to Max Returns

When investing thousands, sometimes millions of dollars, in creating digital experiences, there’s often a debate about whether to focus more on form or function. Our most successful customers start with function, and for good reason. Think about the last time you clicked through a slick website. It... Read More

Community Cloud, IT, Marketing, Salesforce CMS

Jan 22, 2020 By Rob Garf

Retail Real Talk: Three Ways to Focus on the Shopper

They don’t call NRF 2020 retail’s Big Show for nothing, and this year’s Big Apple event was just as visionary as it’s always been. Retail continues to evolve, and it certainly isn’t getting less complex. In fact, 7.7 billion people are touched by retail today, with 26 trillion in global... Read More

Commerce, Retail

Jan 21, 2020 By Katherine von Jan

360 Perspective: How to Design Customer-Centric Business Processes

This post is part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business. Your business processes are your company’s habits —... Read More

CEO, Customer Engagement, Customer Experience, Best Practices

Jan 21, 2020 By Gary Brandeleer

4 Ways to Drive Customer Engagement With Connected Field Service

Every customer has felt the pain of scheduling a field service appointment: you’re put on hold, slotted into next week’s schedule, and told someone will come between 8 a.m. and 6 p.m. In short, you’re subject to the inefficiencies of a reactive model in field service management. Why can’t customers... Read More

Customer Service, Customer Experience, Digital Transformation, Service, Service Cloud

Jan 20, 2020 By Ruthie Miller

How to Develop a Sustainability Plan For Your SMB

Sustainability is always on our minds here at Salesforce — but what about the rest of our community? Recently Salesforce Research surveyed 1,300+ Dreamforce attendees to find out. We learned that employees of small and medium businesses (SMBs) feel strongly about their employers' sustainability... Read More

Small Business, Startups, Sustainability

Jan 18, 2020 By Gary Brandeleer

How to Improve Field Service Scheduling and Planning

For decades, whiteboards were one of the most useful tools in field service scheduling and planning. Dispatchers manually mapped schedules based on input from staffing managers and identified an available field worker with little-to-no-visibility into the full mobile workforce. Unfortunately, this... Read More

Customer Service, Service Cloud, Customer Experience, Mobile, Omni-channel

Jan 17, 2020 By Matt Jaffe

Make Change: What Does the Future of Work Look Like?

The future of work is coming — and it will change the business world as we know it. But what does the future of work hold? How can we prepare for it? And beyond that, how can we succeed and thrive in it? Now, in the newest installment of Salesforce’s Make Change series, hear from 18 C-suite leaders... Read More

CEO, Careers, Leadership

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State of the Connected Customer

Sales

Marketing

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Commerce

IT

Small Business

Salesforce.com

Customer 360 Transformation

The Importance
of Changing Mindsets

New Editorial Series

Introducing 360 Perspectives

Plan A Sales Kickoff

5 Things You'll Need

Retail Trends

Engage Shoppers at the Edge

Blazing Trails Podcast Returns With Game of Thrones Star, Emilia Clarke

What Is Dispatch Management?

Data- or Creative-First Digital Experiences? The Secret to Max Returns

Retail Real Talk: Three Ways to Focus on the Shopper

360 Perspective: How to Design Customer-Centric Business Processes

4 Ways to Drive Customer Engagement With Connected Field Service

How to Develop a Sustainability Plan For Your SMB

How to Improve Field Service Scheduling and Planning

Make Change: What Does the Future of Work Look Like?

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

Retail Predictions for 2020

Spring 2020 Release Sandbox Preview

3 Ways Every Marketer Should Think About Their Data

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Customer 360 Transformation

The Importance of Changing Mindsets

New Editorial Series

Introducing 360 Perspectives

Plan A Sales Kickoff

5 Things You'll Need

Retail Trends

Engage Shoppers at the Edge

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

Retail Predictions for 2020

Spring 2020 Release Sandbox Preview

3 Ways Every Marketer Should Think About Their Data

Americas

Europe, Middle East, and Africa

Asia Pacific

The Importance
of Changing Mindsets