Proactive Government: Redefining Benefits Management
Explore how leading agencies are preparing to use AI-powered solutions to streamline support and benefit processes, transforming the efficiency and experience of social services.
Starring
- LeAndria StreeterSenior Solution Engineer, Public Sector, Salesforce
- Denise LyttleProduct Marketing Associate Manager, Salesforce
WT D.C. 2025 Main Keynote: Become an Agentforce Company
Join leaders at Salesforce to learn about Agentforce, the digital labor platform, and how humans with agents are driving customer success together.
Public Sector: Drive Efficiency and Impact with AI
Today, the government mandate is clear: Drive efficiency, build trust, and deliver secure services. Enter Agentforce. Harness the power of data and AI to accelerate the next era of government.
Shift to an Agentic Service Organization
Discover how to shift to an AI agent-first organization with Agentforce and Service Cloud to boost productivity, automate tasks, and deliver faster, smarter customer experiences.
Agentforce Roadmap: What’s Coming Next
See the Agentforce roadmap and learn what's in store for the future of Agentforce.
Tableau Next: Agentic Analytics for Your Workforce
Learn how Tableau and Agentforce are revolutionizing analytics to be faster, smarter, and more impactful — and transforming business by bringing agentic analytics to every work flow.
Federal Community of Practice: Drive Efficiency with Agents
Start the day with former Federal CIOs & other Federal colleagues to discuss trends in the industry with Salesforce Co-founder, Parker Harris. Demystify agents & get started fast with Accelerators.
Proactive Government: Redefining Benefits Management
Explore how leading agencies are preparing to use AI-powered solutions to streamline support and benefit processes, transforming the efficiency and experience of social services.
Federal Focus Session Part 1: Why Does Architecture Matter
Join Parker Harris and team to discover the architecture of the deeply unified platform that is Salesforce. See how you can modernize service while lowering cost.
Federal Focus Session Part 2: Value Solutions for Government
Learn how we define and present value in business cases. See how to increase agency productivity with Slack, and hear product experts discuss focus areas and GovCloud roadmap.
Product Showcase: Agentforce Efficiency in the Public Sector
Discover how Agentforce revolutionizes public sector efficiency with digital labor. Join us for a demo showcasing key features and real-world applications, enhancing productivity and service delivery.
Agentforce Customer Spotlight: GISS (Spain)
Learn how Gerencia de Informática de la Seguridad Social (GISS), part of Spain’s Ministry of Inclusion, Social Security & Migration, leverages Agentforce to manage minimum vital income applications.
Agents Become Public Sector Teammates in Slack
Hear from Slack on how it’s improving the efficiency of government teams by unlocking agentic productivity in Slack.
How Watch Duty Leveraged Slack During the LA wildfires
Hear from the CEO of Watch Duty share how its app depended on Slack’s features and functionalities to deliver real-time information to 1.3 million people a minute during the LA wildfires.
Customer Spotlight: Rise8
Learn how Slack enables software development firm Rise8 to break down silos, streamline workflows, and improve deployment speed and efficiency.
Agentic Analytics with Tableau: Unlock the Power of Insights
Tableau brings AI-driven agents to analytics, automating insights and enhancing decision-making. Public sector organizations gain smarter, faster, and more efficient services.
Tableau and the AI-Powered Enterprise Data Platform
Learn how Tableau Next augments and empowers every Public Sector employee with trusted, AI-powered, actionable insights in their flow of work to drive improved efficiency and better mission outcomes.
Revolutionizing Public Sector with AI Agents
Learn how AI agents surpass traditional chatbots with advanced machine learning and natural language processing, and see how Salesforce Agentforce transforms public sector engagement and efficiency.
Top 3 Agentforce Use Cases in Public Sector
Discover the top three ways Agentforce enhances public sector services, from AI-powered virtual assistants to streamlined case management and automated knowledge bases.
Agentforce Customer Spotlight: VTT (Finland)
Hear how VTT Technical Research Centre of Finland uses Agentforce and AI for their digital transformation from legacy systems; solving previous challenges and delivering better customer experiences.
Scaling Community Solar with Agentforce
Learn how Groundswell is using Agentforce to help 30,000 households save money while advancing energy equity.
Public Sector Innovation: A Deeper Look
Public sector organizations are driving innovation in a rapidly changing technological landscape, and Salesforce’s AI-powered solutions can help leaders unlock a new era of efficiency.
Modernizing Disease Surveillance with Agentforce
Public health agencies are on the front lines against communicable diseases. Learn how Health Cloud’s Disease Surveillance helps identify and manage outbreaks for healthier communities
Inside the Connected Government Report
Join Salesforce and industry experts to hear how developments like AI agents can enhance constituent experiences, boost employee productivity, and unlock a new age of efficiency for the public sector.
Key Highlights for the Future of Agentic Service
The future of service is here. Catch the latest innovations in service and field service and learn how to transform into a smarter, more proactive service organization.
See How AI in the Flow of Work Helps Reps with Service Plans
Watch how Service Assistant, powered by Agentforce, empowers employees to work smarter, resolve cases faster with greater accuracy, and ensure compliance.
3 Innovations Government Contact Centers Need to Know
Discover three powerful innovations you can apply today to boost citizen engagement across every channel while increasing the efficiency and effectiveness of government service delivery.
Service and Field Service Customer Spotlight: CPI Security
Hear from the CIO and director of CRM at CPI Security about how service and field service make the company’s teams of 300+ field technicians more efficient.
How Salesforce Brings Everyone Along in the AI Revolution
AI is rapidly shaping how we work. Get insights on how the intersection of AI, ethics, and the future of work will impact you and your organization; plus, how to prepare for an AI-driven workforce.
How Salesforce Uses Agentforce in Slack
Learn how Salesforce uses Agentforce in the flow of work to drive productivity.
Salesforce Today: Keynote Highlights and Insights Panel
Catch up with the latest Agentforce and Salesforce innovations to drive efficiency, effectiveness, and customer experience while minimizing expense and maximizing return.