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AI agents for public sector
Deploy AI agents built for your mission. From helping staff manage complaints to enforcing compliance and answering common inquiries, agents handle the busy work so your staff can focus on what matters.
AI agents ready for government from day one
Choose from pre-built Agentforce templates & subagents, purpose-built for federal, state, and local government — grounded in public sector data models so your team can start delivering mission value immediately.
Prebuilt Agentforce Subagents
Enhance engagement & transform service with always-on assistance
- Complaint Management: Guide constituents through complaint submission, resolve cases end to end, and convert complaints into structured case records, automatically, across every stage of the complaint lifecycle.
- Benefit & Licensing Assistance: Walk constituents through eligibility assessments and licensing applications, reducing wait times and inceasing constituent satisfaction.
- Job Recommendation: Use Agentforce to match job seekers to relevant government postings based on location and role fit, surfacing personalized recommendations that accelerate constituent self-service and reduce placement friction.
Prebuilt Agentforce Subagents
Make smarter decisions. Move faster on what matters.
- Benefit Assistance: Answer constituent questions instantly, assess eligibility based on documentation, and surface qualified benefits so eligible constituents get the help they need without the wait.
- Compliance: Detect code violations, capture enforcement details, calculate regulatory fees, and draft visit summary emails automatically, giving inspectors more time in the field and less time on paperwork.
- Complaint Intake: Verify jurisdiction, acknowledge complaints instantly, summarize cases for constituents, and surface unresolved issues, so every complaint is captured, routed, and tracked from the first interaction.
Prebuilt Agentforce Subagents
Increase IT operational efficiency and maintain compliance
- Internal Compliance Management: Use Agentforce to answer employee questions from trusted knowledge sources, surface eligible service catalog items, execute service catalog flows, and create incidents automatically, reducing IT ticket volume and response time.
- Regulatory Compliance: Get alerts on code violation and enforce necessary actions proactively to comply to federal, state and local regulatory requirements.
Ready to take the next step with AI agents for public sector?
Start your trial
Try Public Sector Solutions for 30 days with sample data.
Let's talk
Tell us about your mission and we'll connect you with the right expert.
Quickly extend agents with Public Sector Solutions
Start fast with pre-configured building blocks, then easily customize your agents for any public sector use case using low-code tools (Agentforce Builder) and natural-language authoring (Agentforce Script).
Built on data that understands government
Pre-built models, integrations, and starter kits give your agents the public sector context to act accurately from day one.
Pre-built workflows
Pre-built business logic, workflows, and processes tuned to public sector operations.
Domain-specific insights
Contextual, actionable intelligence surfaced right where teams work, turning data into decisions.
Meet constituents and staff where they are
Insights and workflows that work across Slack, social program apps, and more, no matter the channel.
Frequently Asked Questions
Public Sector Solutions is a secure platform to rapidly deploy mission-specific AI agents and apps that help public sector teams do more with limited resources. With a library of autonomous agent templates, composable applications, and pre-built workflows, public sector organizations can scale mission-critical services across case management, licensing and permitting, grantmaking, social programs, emergency response, and more.
All of this is orchestrated securely on Salesforce’s trusted platform.
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, like Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
Agentforce for Public Sector ships with pre-built subagents covering complaint intake, resolution, case conversion, candidate sourcing, application screening, regulatory compliance, benefit assistance, licensing, and job recommendations. Each subagent comes with a library of pre-configured actions — over 50 in total — that automate discrete government tasks end to end. These building blocks dramatically reduce time to value.
Every agent is grounded in a public sector-specific data model that connects CRM, case management, regulatory records, licensing systems, talent databases, and constituent profiles. Agents reason over real government data — complaint records, regulatory codes, job postings, assessment responses, and enforcement histories — delivering accurate, trustworthy outputs grounded in your agency's actual information, not generic AI inference.
Your data is never used to train third-party AI models. All data access respects your existing Salesforce permissions and sharing rules. Every agent action is logged and auditable.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.