Field Service and Operations Pricing

Explore our solutions designed to support any and all field service roles.

Staff every shift based on customer demand.

Forecast demand with native AI, build compliant schedules you can trust, and put shift swaps and time off in employees' hands through Slack. Our market-leading scheduling and optimization engine now extends to shift-based work, helping you control labor costs while empowering employees with the flexibility they need.

Currency converter

Frontline Workforce Management

Plan, schedule, manage, and empower any type of shift worker.

$ 30

USD/User/Month

(Billed annually)

Moirai-powered Demand Forecasting
Capacity Planning
Shift Scheduling Agent
Slack Frontline and Shift Management App

Find the right Field Service and Operations option for your business needs.

Currency converter

Dispatcher

Intelligent Dispatch Console built directly in CRM.

$ 175

USD/User/Month

(Billed annually)

AI-powered scheduling and route optimization
Real-time visibility into field operations
Intelligent job assignment and reallocation

Technician

Boost productivity with the #1 field service mobile app.

$ 175

USD/User/Month

(Billed annually)

View and update work orders, even when offline
Create quotes and collect payment in the field
Build custom, scalable mobile experiences

Contractor Plus

Empower contractors to serve and generate revenue.

$80 user/month or $32/login

Secure contractor portal and mobile app access
Cross-sell and upsell for revenue generation
Track and monitor performance

Field Service+ Core

Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.

$ 250

USD/User/Month

(Billed annually)

Complete selling and service solution
Slack Business+ with Slackbot
Everything in Dispatcher and Technician

Field Service+ Advanced

The CRM for Field Service with AI-powered channels, protected data, and smarter customer insights.

$ 450

USD/User/Month

(Billed annually)

Everything in Field Service+ Core
Field Service Intelligence and Customer Signals Intelligence
Data Detect and Security Center

Field Service Max

The complete field service solution with built-in AI and unified data. One platform that does it all.

$ 650

USD/User/Month

(Billed annually)

Everything in Field Service+ Advanced, and our full suite of AI
Full AI suite AI: Agentforce for Field Service, Agentforce for Service, and Agentforce Coworker (unmetered)
Visual Remote Assistant, and Slack Enterprise+ with Slackbot
Asset Service Lifecycle Management and Connected Assets
Contact Center: Digital Channels and Quality Management
2.75M Flex Credits per org per year

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Compare editions and top features.

	Dispatcher $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month	Field Service Max $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6,500 kr user/month £ 520 user/month
Work Order Management
Asset Management and Product Tracking
Workforce Management
Android and iOS Mobile App
Scheduling & Optimization
Agentforce for Field Service	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Scheduling Agent	Requires Flex Credits	Requires Flex Credits	Requires Flex Credits	500K Flex Credits included per org	1M Flex Credits included per org	2.75M Flex Credits included per org
Visual Remote Assistant	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Tableau Next with Tableau Agent	Available for purchase	Available for purchase
Slack with Slackbot	Available for purchase	Available for purchase	Available for purchase	Includes Business+	Includes Business+	Includes Enterprise+
Paige, the Employee Service Agent	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase

	Dispatcher $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month	Field Service Max $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6,500 kr user/month £ 520 user/month
Case Management
Account and Contact Management
Service Contract Management
Order Management
Documents and Forms
CRM Analytics
Data 360

	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month
Offline Access
Space Capture and Measurement
Location-Based Actions
Data Capture
Service Reports
Pre-Work Brief	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Voice to Form	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Post-Work Summary	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Multimodal Troubleshooting	Available for purchase	Available for purchase	Available for purchase	Available for purchase

	Dispatcher $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month
Appointment Booking
Dispatcher Console
Schedule Summary	Available for purchase		Available for purchase	Available for purchase	Available for purchase
Field Service Intelligence	Available for purchase		Available for purchase	Available for purchase
Operations Home	Available for purchase		Available for purchase	Available for purchase	Available for purchase
Salesforce Maps Advanced	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase

	Dispatcher $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month
Feedback Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Appointment Assistant
Agentforce Contact Center Digital	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Self-Service Portal	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Customer Signals Intelligence				Available for purchase
Quality Management				Available for purchase	Available for purchase

	Dispatcher $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month	Field Service Max $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6,500 kr user/month £ 520 user/month
Lead Management
Opportunity Tracking
Sales Contracts
Mobile Quoting
Mobile Payments

	Dispatcher $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Technician $ 175 user/month $ 175 user/month 175 € user/month AU$ 245 user/month 21,000 円 user/month 1,750 kr user/month £ 140 user/month	Contractor+ $ 80 user/month $ 80 user/month 80 € user/month AU$ 112 user/month 9,600 円 user/month 800 kr user/month £ 64 user/month	Field Service+ Core $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2,500 kr user/month £ 200 user/month	Field Service+ Advanced $ 450 user/month $ 450 user/month 450 € user/month AU$ 630 user/month 54,000 円 user/month 4,500 kr user/month £ 360 user/month
Advanced Exchange	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Asset Coverage View and Interactive Hierarchy	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Connected Assets (10K)	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Inventory Allocation	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Inventory Search and Transfer	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Product Service Campaigns	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Work Order Estimation	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase

Extend the power of Field Service and Operations with these related apps and add-ons.

Agentforce for Field Service and Operations

Empower teams with agentic AI in the flow of work to automate tasks and boost productivity.

See detailed pricing

Asset Service Lifecycle Management

Manage the lifecycle of your install base, from work order quoting to service campaigns, with complete customer and asset data.

Learn more

Visual Remote Assistant

Schedule external, non-employee users, with access to work orders, cases, contracts, and accounts.

Learn more

Appointment Assistant

Deliver real-time updates to your field service customers.

Learn more

Connected Assets

Enable proactive maintenance using event orchestration and external data.

Learn more

Expert support at every stage

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.

Included in all licenses

Access to Knowledge Articles, documentation, and Trailhead
Global Trailblazer Community

Learn more

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.

Included with Core, Advanced, and Max licenses

Expert guidance and product education
Health checks and recommendations
Access to 24/7 support for business-stopping issues

Learn more

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.

Contact your account executive

Designated Customer Success Manager
Salesforce Health Insights
Proactive Monitoring and Key Event Management
Fastest 24/7 support response times

Learn more

Find your path to AI success with the right experts and apps

Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.

Professional Services

Realize value quickly and become self-sufficient with Salesforce.

Learn about Professional Services

Partners

Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.

Learn more

Ready to take the next step with the service solution built on the world’s #1 CRM?

Start your trial.

Try Service Cloud free for 30 days. No credit card, no installations.

Try for free

Talk to an expert.

Tell us a bit more so the right person can reach out faster.

Request a call

Stay up to date.

Get the latest research, industry insights, and product news delivered straight to your inbox.

* All per user products require an annual contract. Above pricing available on Enterprise Edition. Unlimited Edition versions of Dispatcher and Technician are $330/user/month and Field Service and Operations Plus is $380.

** Monthly logins-based Contractor and Contractor+ licenses available. Please contact a sales representative for detailed pricing information.

NOTE: Field Service and Operations requires at least one (1) Service Cloud user license. Existing Service Cloud customers require at least one (1) Dispatcher license. This requirement can also be met with the Field Service and Operations Plus bundle, as it includes the service user functionality. Existing customers can purchase as many Technician (Mobile Employee) user licenses as needed. Field Service and Operations Technicians (Mobile Employees) and Contractors require at least one (1) Dispatcher in order to use the scheduling tool.

Dispatcher and Technician licenses may not be used for a contact center, call center, or customer case management application. Field Service and Operations Plus may be used for those applications.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.

Agentforce

Sales

Service

Marketing

Commerce

Analytics

Slack

Small Business

Data

Salesforce Platform

Net Zero

Customer Success

Partners and AgentExchange

Pricing

Discover the #1 AI CRM

Discover the #1 AI CRM

Automotive

Communications

Engineering, Construction & Real Estate

Consumer Goods

Education

Energy & Utilities

Financial Services

Healthcare

Life Sciences

Manufacturing

Media

Nonprofit

Professional Services

Public Sector

Retail

Technology

Travel, Transportation & Hospitality

Explore Salesforce for industries.

Explore Salesforce for industries.

Customer Stories

Salesforce on Salesforce Stories

Trailblazer Stories

Explore success stories.

Explore success stories.

Dreamforce

TDX

Connections

Tableau Conference

Informatica World

World Tours

Salesforce+

More Salesforce Events

Salesforce Events

Salesforce Events

Learning on Trailhead

Try Salesforce for Free

New to Salesforce

Blogs

Resources

Become a Trailblazer.

Become a Trailblazer.

Help & Documentation

Communities

Services & Plans

Account Management

Questions? We can help.

Questions? We can help.

About Salesforce

Our Values

Our Impact

Careers

Newsroom

Legal

More Salesforce Brands

Hear our story.

Hear our story.

Change Region

Americas

Europe, Middle East, and Africa

Asia Pacific

Change Region

Americas

Europe, Middle East, and Africa

Asia Pacific